This presentation focuses on egoverment and social web. It contains several live links to web sites including, Department of Communities, City of Joondalup, City of Stirling and National Native Title Tribunal

1. Trends in Government and Web 2.0 eMitchJason Tonelli Vivid / Rodeo Rita Arrigo Microsoft Jon Barrett & William Cornwill Vivid Group Nick Butler

3. Agenda The Business Case for Online Investment Key Scenarios for delivering eGov and The Social Web Intranet - Staff Internet – Citizens & Stakeholders Case Study – National Native Title Tribunal Why Choose SharePoint Q&A Light Lunch

4. The Business Case forOnline Investment Trends in Government and Web 2.0 Section 1

5. Trends in Government Online Services “Interacting with Government” December 2008 Australians use of satisfaction with e-government services Australian Government Information Management Office (AGIMO).

6. Business Case for online investment People that use the internet 4 in 5 people use the internet, including most people under 44. The take-up rate among the older population is increasing ¾of those are aged 55 to 64 2 in 5aged 65 or older, are now internet users Australian Government Information Management Office - “Interacting with Government – December 2008”

7. Business Case for online investment People who have contacted Government via internet. In 2008 nearly 2/3 of people had contacted government by internet at least once in the previous twelve months. More than 3 in 10 now use the internet for the majority (all or most) of their contact with government, double the rate reported in 2004–05. In 2008 the internet replaced “in person contact” as the most common way people had last made contact with government. Younger people are more likely to use the internet to contact government Australian Government Information Management Office - “Interacting with Government – December 2008”

8. Business Case for online investment Ages 25 to 34 having the highest rate of use. Growth has been strongest. In older age groups. Since 2004–05, rates have doubled for those aged 55 to 64 Tripled for those aged 65 or more. More people would prefer to use the internet to contact government than actually do so. Since 2007, the internet has been the most preferred way to contact government. In 2008 the gap between preference and actual use still exists, but is decreasing. Australian Government Information Management Office - “Interacting with Government – December 2008”

9. Business Case for online investment Satisfaction with using the internet to contact government The majority of people are satisfied with the ease of using the service and finding information. Internet contact has the highest levels of satisfaction followed closely in 2008 by “in person contact”. Those who used mail to contact government had the lowest levels of satisfaction. Less satisfied with the amount of time it takes to receive a reply to an enquiry made online. Focus groups also highlighted some areas for improvement. Commonly reported frustrations included Difficulty in finding information and services Language government websites use Not knowing if and when a response to email correspondence would be received. Australian Government Information Management Office - “Interacting with Government – December 2008”

10. Business Case for online investment Convenience continues to be a key factor Convenience is the prime motivator for over four in five of those choosing to contact government by internet. The benefits mentioned include ; Being able to use the internet at a time that suits Time savings compared with other options, particularly time savings in finalising a transaction The ability to avoid queues. Australian Government Information Management Office - “Interacting with Government – December 2008”

11. Challenge E‑government will continue to evolve and grow. Adoption of newer technologies means that changes in use and take-up of e‑government services are occurring quickly and are likely to continue to expand in the future. These changes, and the increasing blurring of boundaries between technologies, will present challenges for government service delivery. Australian Government Information Management Office - “Interacting with Government – December 2008”

12. Section 2 Key Scenarios for DeliveringeGov and Social Web using Microsoft SharePoint Trends in Government and Web 2.0

13. Strong Business Momentum HP, Accenture and EDS useSharePoint as their web platform 100M+ Licenses, 17k+ Customers, $1B Revenue #1 Portal Vendor Forrester SharePoint Blog in Top 5 Leader in Gartner Portal MQ Top Fortune 500 websites: Viacom, Starbucks, etc. Leader in Gartner ECM MQ, Leader in Gartner Search MQ Leader in Gartner Portal MQ Lots of 2007 Books in market! 325k Portals, Sites and Sub-Sites on MS Intraxtranet 15TB DB! 3300+ Partners Large developer eco-system and community Tested to 20 million hits per day with 4 WFEs

14. SharePoint for Internet at 55% Year-on-Year growth SharePoint is Leader in Magic Quadrant for Portal, ECM and Search Increase in number of companies using SharePoint for WCM SharePoint in the Magic Quadrant

15. Success with SharePoint on the Web WSSDemo.com tracks SharePoint Internet sites Not all inclusive, but includes top-rated sites 350 Significant sites listed Spanning a wide range of industries Top 100 SharePoint Sites Source: http://www.wssdemo.com/Pages/websites.aspx

16. Microsoft SharePointAudiences and Integration

20. Scenario - Train & Retain Staff Learning Management System Online Course Registration Online Training Role-based Curriculum Opt-in Extensions End-users Create their own Knowledge to Share Podcasts, Webinars and Vodcasts

21. Scenario - Train & Retain Staff Learning Management System Online Course Registration Online Training Role-based Curriculum Opt-in Extensions End-users Create their own Knowledge to Share Podcasts, Webinars and Vodcasts

22. Scenario – An Interactive Intranet Drive your staff to the Intranet to avoid“Email Exhaustion” Have Senior Managers create ‘Blogs’ to broadcastnews and Policy One-stop-shop (e-Kiosk)for staff HR, Payroll & Admin functions Personalize it for Functions and Regions Have staff contribute content Directly Example: WA Dept. for Communities Intranet

23. Scenario – An Interactive Intranet

25. Train & Retain Staff

26. Capture Knowledge

28. Interactive InternetCity of Joondalup WA

29. Interactive InternetCity of Sterling WA

30. Scenario – Extranet Collaboration

31. Section 4 Vivid Group Case StudyNational Native Title Tribunal Trends in Government and Web 2.0

32. Case Study: National Native Title Tribunal Customer Profile The National Native Title Tribunal (NNTT) helps resolve competing claims to land in rural areas of Australia NNTT provides a data repository accessible by a range of stakeholders including lawyers and students

34. Agency portal is easier to use .

35. Public has easier access to a larger number of documents.

37. MOSS provides a common platform to manage both NNTT’s Internet and Intranet sites

40. The solution is highly involved due to the number and complexity of the search requirements

41. Business Data Catalogue provides connection to ORACLE data repository

44. The finished design is one which is appealing and easy to use for all NNTT’s constituent user groups including:Indigenous Australians Lawyers Landowners Commercial Organisations Government Departments Researchers Students General Public

46. AGLS meta data compliant

48. About Vivid/Rodeo Rodeo and Vivid Group offers Award Winning Creative & Interactive Services combined with excellence in Microsoft based technologies. Together Rodeo and Vivid Group are a leading Australian creative and technology services company delivering innovation in Online Marketing Strategy, Design, Digital Solutions. Vivid Group has invested in the development of a range of rapid deployment solutions for Enterprise Web CMS, eCommerce, Extranet and Intranet Services . The grant from AusIndustry was $997,000.

49. Platform ServicesWorkspaces, Mgmt, Security, Storage, Topology, Site Model Microsoft SharePoint Features Business Intelligence Collaboration BusinessForms Portal Sites Content Management Search

50. Vivid Offer Free Vivid web site review and report for E-Gov compliance Content Design Navigation Accessibility Technical Usability SharePoint Planning Services Qualified Talk to Vivid to help establish eligibility viaMicrosoft SA Benefits Sharepoint Quick Start offer from WebCentral

51. Evaluation Forms Your feedback is greatly appreciated and needed so that we can improve these sessions, please fill out the feedback form and we do have a fun prize!

52. © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 43