From a webinar we did on SharePoint discussing the range of light to heavy UX projects taht are possible on the platform. Contact me for the full recording.

1. SharePoint Portal UX Maturity Model
Classifying your Experience
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2. Agenda
Introductions and Overview
About Northridge
User Experience and SharePoint
Classifying Your SharePoint Portal Maturity
Classifying Your Experience
Case Study Examples
Q&A
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3. Who is Northridge?
Northridge is a nationally-recognized leader in delivering collaboration
solutions to mid-market and enterprise clients throughout North
America.
By combining vast expertise in the areas of business consulting, user
experience, and collaboration technology, Northridge delivers
comprehensive collaboration solutions for the Enterprise and Internet
that are highly functional, beautifully creative, and aligned with our
clients' strategic business initiatives.
We have a Strong Foundation and we experience Continued Growth
• 10+ years in business, 100+ full-time consultants serving clients across North America
We own and operate a Global Development Center in Argentina
• Extends our ability to deliver high-quality, cost effective services and solutions
We are a Microsoft Gold Certified & Managed Partner
• Less than 1% of all Microsoft Gold Certified Partners are Managed Partners
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4. Our SharePoint Capabilities
Northridge has deep capabilities in the following areas which are
leveraged when planning and delivering solutions with our clients
through our True North Methodology™.
Strategy & Planning Managed Services
User Experience Launch Management & Training
Application Development Infrastructure Optimization
Implementation & Governance Quality Assurance & Testing
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5. Representative Clients
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6. User Experience and SharePoint
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7. What is SharePoint
The Collaboration Platform for the Enterprise and Internet
SITES
Websites & Portals
COMPOSITES
• Intranet, Extranet, & Internet Sites
Business Applications • Collaboration & Productivity Solutions
• Program & Project • On-premise, Cloud-based, & Hybrid Models
Management • Cross Browser, Offline, Mobile, MS Office Integration
• Custom Business Application
Development
• Read / Write Integration w/ Line
of Business (LOB) data
• Visual Studio Support
COMMUNITIES
• Data Exposed Through Web Social Networking
Services & APIs
• Communities, My Sites, Blogs & Wikis
• Tagging, Tag Clouds, Ratings, Activity Feeds,
Social Bookmarking
• Profiles & Expertise
INSIGHTS • Organizational Browsers
Business Insight & Analysis
• Dashboards & Scorecards
• BI Reports
• Incorporation of LOB Data from CONTENT
Data Warehouse
• Web Analytics Web & Enterprise Content
• PowerPoint, Excel Services, • Web Content Management
SEARCH
Visio Services • Enterprise Document, Records,
Enterprise Search Audio/Video Management
• Search Structured & Unstructured Content • Workflows & Routing, Metadata
Taxonomies and Folksonomies
• Search Content w/in SharePoint, File
Shares, Websites, Email Folders, Databases, • Document Imaging & Capture
LOB Systems (FAST Search)
• Social Relevance & Phonetic Search
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8. What is User Experience
Lexical Definition
User Experience (UX) is about how a person feels about using a system. It
highlights the experiential, affective, meaningful and valuable aspects of
human-computer interaction and product ownership, but it also includes
a person’s perceptions of the practical aspects such as utility, ease of use
and efficiency of the system.
User experience is subjective in nature, because it is about an individual’s
feelings and thoughts about the system. User experience is dynamic,
because it changes over time as the circumstances change.
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9. Defining UX
Designing for Usability
Users
Visual Information Interactive
Design Design Design
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10. Defining UX
Visual Design
Users
Visual Information Interactive
Design Design Design
• Branding
• Creative Design
• Content
Presentation
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11. Defining UX
Information Design
Users
Visual Information Interactive
Design Design Design
• Branding • Taxonomy
• Creative Design • Content Relationships
• Content • Search
Presentation • Content Aggregation and
Rollup
• Page Layout and Flow
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12. Defining UX
Interactive Design
Users
Visual Information Interactive
Design Design Design
• Branding • Content Relationships • Navigation (menus)
• Creative Design • Taxonomy • Video & Rich Media
• Content • Search • Ratings, Tagging &
Presentation • Content Aggregation and Comments (Social)
Rollup • Advertisements
• Page Layout and Flow • Calls to Action
• Messaging
• Access & Authentication
• Personalization
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13. Why UX and SharePoint?
An Investment in UX is an Investment in SharePoint
Increase User
Adoption
Empower Improve
Employees Productivity
Brand Drive User
Reinforcement Behavior
Delight Your
End Users
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14. Poll One
How would you classify your “behind-the-firewall” implementation of SharePoint?
A. Just another software application that I use daily 1%
B. An Intranet 8%
C. A portal 13%
D. A sophisticated File Share 13%
E. Some of the above 38%
F. All of the above 23%
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15. Classifying Portal Maturity
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16. What is a Portal?
“Today's portals are not just about access; the best ones
provide true integration of enterprise information, resources,
and tools in a unified user experience. The portal is a
dashboard that offers all the enterprise information and
applications that employees need to do their jobs.”
- Jakob Nielsen's Alertbox, July 18, 2011
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17. Classifying Your SharePoint Portal Maturity
Classification of
SharePoint in Your
Organization
Portal
Intranet/Extranet
Application
Collaboration Site(s)
Use of SharePoint in
Your Organization
Collaboration, Document Business Process Corporate Communications,
Management, Social Automation, Reporting, Personalized and Targeted
Computing Department Sites Content, Enterprise Search,
Enterprise Dashboards
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18. Classifying Your SharePoint Portal Experience
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19. SharePoint UX Maturity Model
Factor of Configuration and Customization
Quality of User
Experience
High
Medium
Medium-Low
Configuration and
Customization (Effort)
Light Involved Heavy
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20. SharePoint Portal UX Maturity Model
Marrying UX Maturity with SharePoint Portal Maturity
We Can Classify Your
UX Needs Based on
Your Classification
of SharePoint
Enterprise High
Portal
Intranet Medium
Collaboration Site Medium-Low UX Should Mature as Your
Classification of SharePoint
Matures
Light Involved Heavy
Collaboration, Document Business Process Corporate Communications,
Management, Social Automation, Reporting, Personalized and Targeted
Computing Department Sites Content, Enterprise Search,
Enterprise Dashboards
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21. Classifying Your SharePoint Experience
The Optimal Balance of Configuration and Customization
Enterprise High
Portal
Intranet Medium Sophisticated
Collaboration Site Medium-Low
Advanced
Basic
Light Involved Heavy
Collaboration, Document Business Process Corporate Communications,
Management, Social Automation, Reporting, Personalized and Targeted
Computing Department Sites Content, Enterprise Search,
Enterprise Dashboards
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22. Classifications of SharePoint Portal UX
Basic Advanced Sophisticated
• Branding • Integration of Custom • Sophisticated Creative
• Creative Design Developed Web Parts Design and Branding
• Content • More Sophisticated • Publishing
Presentation Taxonomy • Content Aggregation
• Elementary IA • Higher Level of and Rollup
• Site Templates Customized/Configured • Content Management
• Initial Taxonomy Information Architecture • Advanced IA
• Advanced Site Templates • Advanced Page Layouts
• Page Layouts • Calls-to-Action
• Custom Site Directories • Custom Navigation and
Mega-Menus
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23. Examples
Basic UX
Established Brand
Navigation Consistency
Visual Cues
Consistent Team
Member Web Part
Prioritized Task List
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24. Examples
Basic UX
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25. Examples
Basic UX
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26. Examples
Advanced UX Search
Navigation
Breadcrumb
Link List
Employee Spotlight
Calls-to-action
Views into Document Library
News List
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27. Examples Personalized Customer Logo
Sophisticated Portal UX
Displays the latest news from the
Public Website (also on SharePoint)
Customer
Logo Silverlight components that
integrate with LOB Application to
display customer specific data.
Ryan, Jim
Alfredo, can you check on my
Shipment coming in from Dubai?
Alfredo Santos/US-CORP-IT
Sure… It looks like it will clear
customs today.
Integrated Lync Server chat
with real-time presence
indication.
Personalized RSS News feeds based on
the User’s “Industry”.
Secure access to customer specific
documents.
Personalized Events feeds based on
the User’s “Industry”.
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28. Examples
Sophisticated Portal UX
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29. Branding
News Carousel
Custom Employee Directory and
Search
Advertisement and Call to Action
Personalized Content
Social Content
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30. Poll Two
What topics would you like to see discussed in a future webinar?
A. SharePoint Information Design & Information Architecture Best Practices 38%
B. Personalization Capabilities of the SharePoint platform 17%
C. Enterprise Social Capabilities of the SharePoint platform 7%
D. Dashboard & Reporting (BI) Capabilities of the SharePoint platform 24%
E. Leveraging SharePoint as a platform for your Public Website 10%
F. SharePoint ECM & Records Management Best Practices 1%
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31. Contact Information:
www.northridge.com
info@northridge.com
855.587.9900
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