1. Janelle L. Hicks
8201 S Langley ▪ Chicago, IL 60619 ▪ Home (773) 979-8800 ▪ Janelle_hicks@ymail.com
Business Management Major seeking an entry-level professional position to utilize the skills and
knowledge obtained through education, and business work environments
EDUCATION
Chicago State University, Chicago IL
B.S., Business Management
GPA 3.60/4.00
May 2014
Relevant Coursework
Small Business Management ▪ Strategic Management ▪ Human Resource Management
PROFESSIONAL SKILLS and ATTRIBUTES
Proficiency with Microsoft Word, Excel, and PowerPoint
Computer Programming C++
QuickBooks
Work Efficiently in Groups
Effective Communication
Multitasking/High Volume Call Center
Problem Resolution/Customer Service
Managing Tasks/Projects
Organization/Analytical Skills
PROFESSIONAL EXPERIENCE
Integra Credit
Chicago,IL
Loan Specialist 2014-Present
Responsible for consumer Credit Analyzing & Loan Management duties
Analyze risk and evaluate consumer leads, create financial profiles, determine credit worthiness to receive
installment loans and lines of credit, and ensure compliance of company standards
Adhere to senior analyst for verification and provide recommendations for approvals and denials for loan
applicant
Analyze and evaluate loan portfolios, create delinquent reports, handle collection activity, and handle an
average of 200 calls per day.
Xerox Services
Chicago,IL
Customer Service Representative 2013
Managed approximately 150 customers for service needs and general questions daily, exceeded goals
Processes customercare needs including troubleshooting cellular device issues,activating phones,assisting
agents with upgrading devices, and processing payments
Conducted follow-up calls to 30% of customers regarding their transactions to gage areas for improvement
Documented each customer interaction, including identified problem and resolution in data entry system
Advanced Equities Incorporated
Chicago,IL
Administrative Assistant
2010 - 2012
2. Managed sensitive client information for current updates for approximately 1,000 clients daily to allow new
and existing accounts
Followed up with clients’ to obtain outstanding information and process transactions
Reviewed clients paperwork for accuracy filling out paperwork for clients, ensured completed paper work
forwarded to appropriate follow department
Documented client information using basic computer skills to generate spreadsheets,letters and created
mail merges, managed contact information to send/receive e-mails throughout the day
Managed small company projects for potential clients
United States Census 2010 Chicago,IL
Enumerator
2010
Conducted in home interviews and data collection utilizing the U.S. Census guidelines to document
household residents information for 20/30 residents daily during 2010 Census season
Completed daily return of progress reports to supervisors consistently met or exceeded expected outcomes
Prepared paperwork for team and performed calculations for properties that needed to be accounted for
Christ Unity Evangelistic Church Chicago, IL
Administrative Assistant
2008 - 2009
Prepared quarterly reports of all members and church activities and upcoming events for congregation
Implemented designs for service program for each service in the near and far future to keep 410 members
updated with service order
Implemented design on Compact Disc and mailing labels for DVDs and vocal recordings of events that
were available for each member
Handled Important documents to different vendors for orders of office supplies, cleaning supplies,and other
necessities