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1. z
Attitude and
job satisfaction
Chapter three

2. z
What is an attitude
 Attitude referee to feeling believes and behavioral tendency directed
towards people, groups, ideas or object. It influences the behavior of
the individuals.
 Do I really like the job?

3. z
The component of an attitudes
Cognitive
component
Affective
component
Behavioral
component
 The opinion or belief segment of
attitudes.
 An intention to behave in certain
way toward someone or
sometimes.
 The emotion or feeling segment
of an attitude.

4. z
Major job attitudes
 Job attitudes is a set of evaluations of one’s
job that constitute one fallings towards about
one attachment to one’s job.
 A collective of positive and negative felling
that an individual hold toward his or her job.
That is job satisfaction.
 Identifying with the job activity
participating in it and considering
performance important to seek worth.
 Connection or bond, employees have with
there employer.
Three attitudes
are:
Job satisfaction
Job
involvement
Organizational
commitment

5. z
Perceived organizational support (POS)
Pos has been found to have important
consequences employee performance &
well being.

6. z
Employee engagement :
Its an HR concept
that describes the
level of eagerness and
dedication a worker
feels toward their job.

7. z
Outcomes of job satisfaction:
Satisfaction and productivity
Satisfaction and absenteeism
Satisfaction and turnover
Satisfaction and organizational citizenship behavior ( OCR )
Satisfaction employees increase customer satisfaction
Dissatisfied customer increase employees job dissatisfaction.

8. z
How employees can express dissatisfaction:
Exit
loyalty
voice
neglect

9. z Exit : This includes
leaving the
organization,
transferring to another
work unit, or at least
trying to get away
from the unsatisfactory
situation.
Voice : Voice refers to
any attempt to change,
rather than escape
from, the dissatisfying
situation.
Loyalty : the loyalty
of a member to the
organization he
belongs to is higher
when the entrance
costs are higher.
Neglect : Neglect
includes reducing work
efforts, paying less
attention to quality.

10. z
Thank you !