Atef Nabil Attia Kasem is seeking a position in a well-structured multinational organization that can utilize his skills and experience. He has over 10 years of experience in customer service and sales roles for telecommunications companies in Egypt and the UAE. Currently he is a Team Leader at Emirates Integrated Telecommunication Company, where he manages customer accounts and meets sales targets.

1. Atef Nabil Attia Kasem
Mob: +971 55 9428876
+971 55 20 37 155
Email : Atef_nabil_2005@hotmail.com
Ater.kaseem@4link.ae
Objective
Seeking a position in a well-structured multinational organization that utilize my skills, gives me
opportunity to enhance my experience, knowledge and interpersonal skills. In a growth oriented
environment to gain further exposure and to take new challenges.
Career Progression
Emirates Integrated Telecommunication Company (DU)
(January 2011- Present)
Team leader (Residential Team)
Job Responsibilities
 Manage Fixed du Partners and serving as the primary contact for the client in order to
achieve the monthly targets and thus yearly sales.
 Exploring opportunities to open new accounts & maximize the sales ,maintaining and
developing relationships with existing customers in person, and via telephone calls and
emails
 Managing all kind of retail activity within ( monitoring stock/handle customer complaints,
handling customer requests/cash control /Transition)
 Raise work order for fixed services ( Internet/TV/landline ) requested by the customer & follow
up with the concerned departments to ensure service delivery
 Raising Trouble tickets to handle customer complaints& services
 Raising the quality of services/meeting customer satisfaction
 Consolidate, sort out, review and summarize the weekly/monthly reports
 Formalize work instruction & delivery process to meet the service level agreements between
different departments
 Created highly effective organizational and filing systems, including quick and thorough
indexing, filing and offsite storage, resulting in easy access to critical information and
streamlined office functioning.

2.  Coordinated work flow among five consultants and supervised three support staff. Prioritized
and delegated tasks, provided motivation and direction to create a positive work environment
and ensured accurate, on-time completion
 Utilized clarity, humor, well-defined goals, and a positive work ethic to establish a spirited
organizational culture throughout the company
Achievements
o I have been selected be one of the task force team for the Du call center to support
the customer service during the span of the Arab revolution
Pervious job:
Finance House P.J.S.C., Dubai, UAE
Collection Officer – Collection Dept
July 2009 till December 2010
Job description:
 Working bucket 3.
 Follow up Auto Murabaha, Credit Card, and Goods.
 Tracing customers.
 Processing file police and filing police case/follow up/close case.
 Responsible for following up on all unpaid cheques/loans/credit cards charge to all delinquent
customers. This would normally include resending a copy of the cheques, and re-phoning the
customer; etc.
 Follow up with customers, respond their queries and provide statements.
 Visiting customers: to create a professional and friendly environment providing fast, flexible
and efficient service to our customers to simplify the follow up for the late payment.
 Follow up with customers for all outstanding payments and identify problematic email, phone
or fax in order to achieve prompt cash collection.
 Conduct Daily follow up reports.
 Keep up-to-date information regarding the various promotions and products at the
organization (DIB).
 Ability to communicate in a clear, concise, understandable manner and listen attentively to
others.

3. Vodafone Cairo, Egypt
From July 2006 to June 2009
Collection Specialist team leader , customer care team leader
Job Responsibilities
 Call customers for appointments to create a professional and friendly environment
providing fast, flexible and efficient service to our customers to simplify the follow up
for the late payment.
 Ensure customers settlements for all outstanding payments and identify tricky email,
phone or fax in order to complete prompt cash collection.
 Work on Globus T24 System, providing account statements, balance accounts, etc.
 Conduct Daily & weekly follow up reports.
 Ability to communicate in a clear, concise, understandable manner and listen
attentively to others.
 Compile statistics and reports for management review.
 Monitoring and remedy all delinquent and over-limit accounts and to minimize
aberrant accounts and run follow up to the next bill cycle.
 control the accounts receivables on a day to day basis versus the follow up list
 Review and recommend enhancements to improve current work flow/processes to
minimize manual input to increase operational efficiency.
Achievements
 Ideal employee for the floor twice in Vodafone Egypt call center
 Acting as supervisor for high quality team
 Delegated to initiate full Support to premium customer ( High revenue customers)
RAYA Holding
Alexandria bank outbound debit & credit card Tele sales Jan 2005 To June 2006
Job Responsibilities
 Approaching all customer data base promoting all credit/debit cards
 Retain all deactivated customers & sustain customer loyalty
Academic credential

4. Bachelor of degree faculty of commerce Cairo University, accounting department, Class [2000
till 2004], Overall Graduation Grade: Good.
Certified basic business skills acquisition Cairo, Egypt sponsored by future generation
foundation (F.G.F).
Diploma in financial accounts/preparing budgeting /financial documents with in
ATC (Accounts training center)
sTraining Course
 Customer focus training ( du telecom)
 7 habits of highly effective people ( du telecom)
 We are du training ( du Telecom
 Spin selling training ( Du telecom)
 Sales & marketing training in Dar Al-Bain News paper
 Training on internal data survey/data entry
Language
 English: Good written/spoken.
 Arabic: mother tongue.
Computer Skills
 MS office XP professional
 International Computer Driving License [ I C D L ]
 BSCS ( Billing system)
 Win cash ( Front office operation system)
 Seibel ( back office operation system)
 Minsat ( Back office billing system)
 Citrix (web interface plat form)
Personal information
 Date of Birth : 23/07/1982
 Address : Sharjah ,Nasrya , UAE
 Gender : Male
 Nationality : Egyptian
 Marital Status : Married
 Military Status : completed
 Driving LICENSE : UAE driving license
 Visa status : Resident visa (Transferable)