The document summarizes a business plan for a proposed call center in Bangladesh called Pacific Call Center. It outlines the company's vision, services, target markets, competitors, management structure, financial projections, and growth strategy over four years. The call center aims to capture market share in Bangladesh by leveraging the country's large workforce and low costs while providing high quality customer service support.
Talkdesk Call Center KPI & Benchmarking ReportTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Is your call center up to snuff? View this slideshow to find out:
- How to measure and track critical call center KPIs.
- How your call center stacks up against KPI benchmarks.
- Tips on how to improve your call center KPIs.
Managed IT Services: Overview, Importance, Business BenefitsVeritis Group, Inc
Managed Services or Managed IT Services refers to outsourcing/offloading the organization's IT operations to an expert third-party organization, i.e., Managed Service Providers (MSPs).
The MSPs take the responsibility of some or all sorts of IT needs, including infrastructure, applications, network management, security, and maintenance.
1. Introduction
2. What are Managed IT Services?
3. Why Managed IT Services?
4. Types of Managed IT Services
5. Benefits of Managed IT Services
6. How to Choose the Right MSP?
7. Discover the Benefits of Managed Services with Veritis?
Read More: https://www.veritis.com/solutions/managed-it-services/
Inbound Call Centre: Best Way to Handle Customer Inquiries and ComplaintsGo4customer-UK
Inbound call centres are the best way to handle customer queries and issues.Inbound call centres provide prompt customer support and provide wide range of services such as technical support, telephone answering, customer help desk and order taking support. Apart from offering these essential call handling services, the inbound call centre also provide web-enabled services, remote receptionist and toll-free call answering services.Also Inbound call centres are the best for those companies that do not have enough time and resources to deal with customer queries & issues.
With the fast pace of technology introducing new expectations in the workplace, Denysys sees a mix of staff augmentation and managed services as the best path for the future. Download the Denysys approach to Staff Augmentation here.
If your company needs to submit a Consulting Proposal Template PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/2WEXsuA
This presentation is intended to provide an overview of various options for off-shoring activities mainly ones from the IT field to India.
It discusses Off-shoring maturity model (OMM) that allows a company to setup and manage the ODC successfully with the help of a competent partner like Sangsoft.
Sales Strategy and Plan Template in Powerpoint | By ex-McKinsey ConsultantsAurelien Domont, MBA
Sales Strategy and Plan Template in Powerpoint and Excel | Created by ex-McKinsey & Deloitte Consultants
The Editable version can be fully downloaded at www.slidebooks.com
Easily define & implement the Sales Strategy & Plan of your Organization.
Be more productive & save yourself hundreds of hours of work with this fully editable Sales Strategy & Plan Template.
Impress your stakeholders with a world-class approach to define & execute your Sales Strategy & Plan.
No matter how small or big, you are. If you are looking for ways to reduce overhead and focus on your core business, now is the perfect time to make the switch to outsourced accounting.
Staff augmentation is a popular business strategy, wherein you can hire candidates from another organization located in a country with a low cost of living. The organization adopts this approach to quickly scale their internal team and meet the IT requirements.
This is an example of the 21 Call Center Best Practices that I and my staff designed, developed and deployed to Call Centers. These practices delivered increased focus on the customers, increased agent morale, improved productivity, increased revenue and reduced turn-over. Within this presentation I have only presented the marketing data but we developed procedures, and training materials to go along with all the Call Center Best Practices we deployed globally. See the attached presentation for how all the Best Practices fit together to drive Customer Delight. For additional information please feel to contact Brian Hughes.
Developing Value Added Services (VAS) and Product Roadmap for Telecoms OperatorsAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Developing Value Added Services (VAS) and Product Roadmap.
This presentation includes topics such as:
Reference framework for VAS product and platform launch
VAS customer value proposition (CVP) design
Service Management Life Cycle
VAS categorization for different business models
VAS function in the organization
Sample VAS Product Descriptions
The framework and Principles to design the product roadmap
Developing Product Ideas and shortlisting for future development
Template for Operator’s 5-year Product Roadmap
Management Consulting Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Toolkit was created by ex-McKinsey, Deloitte & BCG Consultants, after 2,000+ hours of work. It is considered the world's best & most comprehensive Management Consulting Toolkit. It includes all the Frameworks, Tools & Document Templates required to improve the Management Consulting Capability of your organization & excel as a Management Consultant. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit at www.slidebooks.com
Post Merger Integration Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 2000 hours of work. It is considered the world's best & most comprehensive Post Merger Integration Toolkit. It includes all the Frameworks, Tools & Templates required to increase the value creation of your Mergers & Acquisitions. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
Talkdesk Call Center KPI & Benchmarking ReportTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Is your call center up to snuff? View this slideshow to find out:
- How to measure and track critical call center KPIs.
- How your call center stacks up against KPI benchmarks.
- Tips on how to improve your call center KPIs.
Managed IT Services: Overview, Importance, Business BenefitsVeritis Group, Inc
Managed Services or Managed IT Services refers to outsourcing/offloading the organization's IT operations to an expert third-party organization, i.e., Managed Service Providers (MSPs).
The MSPs take the responsibility of some or all sorts of IT needs, including infrastructure, applications, network management, security, and maintenance.
1. Introduction
2. What are Managed IT Services?
3. Why Managed IT Services?
4. Types of Managed IT Services
5. Benefits of Managed IT Services
6. How to Choose the Right MSP?
7. Discover the Benefits of Managed Services with Veritis?
Read More: https://www.veritis.com/solutions/managed-it-services/
Inbound Call Centre: Best Way to Handle Customer Inquiries and ComplaintsGo4customer-UK
Inbound call centres are the best way to handle customer queries and issues.Inbound call centres provide prompt customer support and provide wide range of services such as technical support, telephone answering, customer help desk and order taking support. Apart from offering these essential call handling services, the inbound call centre also provide web-enabled services, remote receptionist and toll-free call answering services.Also Inbound call centres are the best for those companies that do not have enough time and resources to deal with customer queries & issues.
With the fast pace of technology introducing new expectations in the workplace, Denysys sees a mix of staff augmentation and managed services as the best path for the future. Download the Denysys approach to Staff Augmentation here.
If your company needs to submit a Consulting Proposal Template PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/2WEXsuA
This presentation is intended to provide an overview of various options for off-shoring activities mainly ones from the IT field to India.
It discusses Off-shoring maturity model (OMM) that allows a company to setup and manage the ODC successfully with the help of a competent partner like Sangsoft.
Sales Strategy and Plan Template in Powerpoint | By ex-McKinsey ConsultantsAurelien Domont, MBA
Sales Strategy and Plan Template in Powerpoint and Excel | Created by ex-McKinsey & Deloitte Consultants
The Editable version can be fully downloaded at www.slidebooks.com
Easily define & implement the Sales Strategy & Plan of your Organization.
Be more productive & save yourself hundreds of hours of work with this fully editable Sales Strategy & Plan Template.
Impress your stakeholders with a world-class approach to define & execute your Sales Strategy & Plan.
No matter how small or big, you are. If you are looking for ways to reduce overhead and focus on your core business, now is the perfect time to make the switch to outsourced accounting.
Staff augmentation is a popular business strategy, wherein you can hire candidates from another organization located in a country with a low cost of living. The organization adopts this approach to quickly scale their internal team and meet the IT requirements.
This is an example of the 21 Call Center Best Practices that I and my staff designed, developed and deployed to Call Centers. These practices delivered increased focus on the customers, increased agent morale, improved productivity, increased revenue and reduced turn-over. Within this presentation I have only presented the marketing data but we developed procedures, and training materials to go along with all the Call Center Best Practices we deployed globally. See the attached presentation for how all the Best Practices fit together to drive Customer Delight. For additional information please feel to contact Brian Hughes.
Developing Value Added Services (VAS) and Product Roadmap for Telecoms OperatorsAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Developing Value Added Services (VAS) and Product Roadmap.
This presentation includes topics such as:
Reference framework for VAS product and platform launch
VAS customer value proposition (CVP) design
Service Management Life Cycle
VAS categorization for different business models
VAS function in the organization
Sample VAS Product Descriptions
The framework and Principles to design the product roadmap
Developing Product Ideas and shortlisting for future development
Template for Operator’s 5-year Product Roadmap
Management Consulting Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Toolkit was created by ex-McKinsey, Deloitte & BCG Consultants, after 2,000+ hours of work. It is considered the world's best & most comprehensive Management Consulting Toolkit. It includes all the Frameworks, Tools & Document Templates required to improve the Management Consulting Capability of your organization & excel as a Management Consultant. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit at www.slidebooks.com
Post Merger Integration Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 2000 hours of work. It is considered the world's best & most comprehensive Post Merger Integration Toolkit. It includes all the Frameworks, Tools & Templates required to increase the value creation of your Mergers & Acquisitions. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
Example Call Center Work/Information Flow DiagramEquilibria, Inc.
There are bound to be times when your customer support team encounters a problem dealing with customers. You have no control over what customers say or do, but you do have control over how team members respond to questions or complaints in an efficient and productive way. With a combination of competent team members, well-written scripts and the right technology, your business can attract and retain happy and loyal customers.
Process maps (flowcharts) are one tool companies use to ensure team members know how to address customer support questions, escalate issues, and route calls. In this presentation, we begin with a process map given to employees working in a call center to screen job candidates. If you enjoy working with flowcharts, you’ll love this method to investigate your own customer service model. More process map templates are available for download at www.eqbsystems.com/shop. Thanks for watching!
A business plan is a document that brings together the key elements of a business that include details about the products and services, the cost, sales and expected profits.
This is a great toolbox of slides for putting together a strategic planning or business planning presentation - either in businesses or as a consultant. It took ages to collect this all and put in one place.
This module is about 13 days training for Customer Service Representatives, and Communication Arts students. This is patterned to TESDA's 100 to 120 training hours.
Meetings PowerPoint Presentation Content slides include topics such as: why meetings are unproductive, 7 group roles and behaviors, effective meeting notes, 6 guidelines for effective meetings, information sharing/gathering, recognizing resistance to accepting change, phases of change transition, problem solving meetings, decision making, before the meeting, agenda and goals, during the meeting, running effective meetings, after the meeting, common scheduling problems, scheduling hints, taking minutes, how to's and much more.
Reach is the first Palestinian‐customer care and management company offering high‐quality, performance driven services through multi communications channels at affordable rates. Reach aims to help clients expand their customer base through creative, yet strategic solutions. Reach is able to file over 70,000 calls per day through the use of the 260 Cisco IPCC technology system seats. Reach operates 24/7 to serve customers around the world; with 1000 multilingual agents.
Business plan for consulting and e learningUpendra K
This is a Quick reference Guide for Consulting and eLearning with contents as follows,
1, Business Basics
2, Business Strategy
3, Finances
4, Sales and Marketing
5, Partnership & Associations
6, Checklist for Business Start-up
The presentation of 'Management Information System' subject of TEIT under 'University of Pune' INDIA.
Author and Teacher: Tushar B Kute
http://www.tusharkute.com
tbkute@gmail.com
5. Md. Muzahidul Islam +8801818534962 [email_address] I I did this presentation in 2007 when I was in 3 rd semester of my BBA program . Now I am with GMG Airlines Ltd . In Commercial Department.
7. A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation . Call Center
8. Where is Pacific Call Center ? Pacific call center House No. 34, Road No. 27/A, Dhanmondi, Dhaka- 1209 .
10. Total world market is $ 65 billion Bangladesh can capture now Tk.650000000 What is/will be the service's demand 1st year(2009) 2nd year(2010) 3rd year(2011) 4th year(2012) 660000000 + 690000000 + 695000000 + 705000000 + Market Analysis Projection of 4 years market in Bangladesh : Tk. Million Year
11. Company’s skill & Uniqueness 1.Employees will be trained by our own training center 2. Skill labor force 3. Best technology will be used 4. Medical facilities for employee
12.
13. 1. Huge Labor Force 2. Cheap Labor Cost 3. Cheap Office Rent 4. Low Electricity Bill Opportunities
14. 1. Costly IPLC Connection 2. Load shading 3. No Financial Support (bank support) 4. Less amount of skill employee 5. Unskilled management 6. Bangladesh is not a brand name 7. Unskilled marketing 8. Complicated government administration 9. Political crisis 10. Small amount of information supplied by government. Problems & obstacle
15. Segmented Targeted market: Pacific Call Center mainly target US, UK & Australian big companies to provide them customer care support. We mainly target Telecommunication sector, Medical Center, Law firm & Large manufacturing firms.
16. Customers Customers are coming from USA, UK, Australia. Those are service based and manufacturing company. Bangladesh UK Voda phone Microsoft Corporation Sydney Medical Center USA Australia
17. Competitors: Mainly there is no competitors in Bangladesh . But as country India , Philippine , Vietnam etc. are our competitors . India Philippine Vietnam Bangladesh
23. >>> We are giving our advertisement through internet, magazines & business newspaper . Advertising-
24.
25. In which Stage the Company is Idea Screening Idea Generation Commercialization service Development Test Marketing Marketing strategy development Business analysis Concept Development and testing We are completing
26. 4. Services- 1. Order taking Services 2. Answering Services: 4. Appointment Settings 6. Market Survey:: • Customer Satisfaction • Market Research • Employee • Question Pro Research. 5. Mail receiving services 3. Information Supply
27. 7. Data entry services 8. Content development services 9. Document Scanning & Sorting 10. Web search services
28. Future services 2. Collection Services : • Data collection debtors • Debt Recovery services 3.B2B Telemarketing services 4. Data capture services 6. Web site promotion services 5. B2C Telemarketing services 1. Database creation
29. International Private Leased Circuit The connectivity between ‘Call Center’ and oversees client (s) would be through IPLC. It is a gateway. Automatic Call Distributor Interactive Voice Response Customer Service Officer Computer Telephone Integration
32. Capacity & future plan 50 75 125 175 2009 2011 2010 2012 We will increase our sit capacity up to 175 within 2012 set by step. Pacific call center will start it’s operation with 50 sits within 2009.
33. In which position we want to reach >>>Still we are not starting our operation but we are working to capture leading position.
34.
35. ACT >>> We get our license as per Amendment No. 1 of 2007 of the BTRC licensing procedure regulations, 2004 .
36. Ownership Md. Muzahidul islam Md. Safat Salahin S.M.M.A. Muhit Md. Saidul Islam Fozlul Munim Chowdhury 1 1 1 1 1 : : : : Capital Ratio
37. Organization chart HR & Admin Operation Marketing Accounting & Finance Health Care Pacific Call Center
38. HR & Admin Manager Training Manager General Service Manager HR & Admin Department
39. Operation Department Operation Director Senior Engineer Junior Engineer Super visor Call Operator
43. H R Recruitment strategy We are mainly recruiting University students to our call center operator They should complete at least 2 years of their study Employees have to be assigned at lest for 3 years We are mainly recruiting University students to our call center operator They should complete at least 2 years of their study
45. Financial Our total investment is Tk.20,000,000 Individual investment: Md. Muzahidul islam Md. Safat Salahin S.M.M.A. Muhit Md. Saidul Islam Fozlul Munim Chowdhury 4,000,000 4,000,000 4,000,000 4,000,000 4,000,000 There is no bank lone facility in Bangladesh for call center.
46. Use of fund Tk. 250000 For IPLC line Decoration Cash on hand Furniture Electricity line & accessories Computer Registration Tk. 1750000 Tk. 5000 Tk. 500000 Tk. 100000 Tk. 5600000 Tk. 6795000
47. Pacific Call Center In come statement 4 Years projection Particulars TK. (Year2009) TK. (Year2010) TK. (Year2011) TK. (Year2012) Sales Less (Expenses): Salaries Doctors remuneration House rent IPLC bill Telephone bill Electricity bill Water bill Gas bill Insurance Installation expense Repairing cost Transportation cost Stationeries Entertainment expense Gross margin Less: Selling and admin. Expense Earning before tax Less: Tax Net income 151110000 45333000 240000 270000 1200000 100000 150000 50000 4800 200000 50000 ----- 270000 20000 30000 103192200 1500000 101692200 ------ 101692200 226665000 67999500 240000 270000 1200000 120000 200000 80000 4800 300000 25000 30000 270000 30000 50000 155845700 1800000 154045700 ------ 154045700 377775000 113332500 240000 270000 1200000 150000 250000 100000 4800 500000 50000 50000 280000 40000 70000 261237700 2500000 258737700 12936885 245800815 528885000 158665500 240000 270000 1200000 200000 300000 100000 4800 800000 25000 80000 290000 50000 100000 366559700 3000000 363559700 18177985 345381715
48. Net Income 0 50000000 100000000 150000000 200000000 250000000 300000000 350000000 2009 2010 2011 2012 Net Income
49. Prevent upcoming dangers of declining net income Time line Sales & profit 2008 2009 2010 2011 2012 2013 New Service PLC