Haytham Abdul Salam El Sayed is seeking a challenging position in a stable organization. He has over 15 years of experience in financial services, information technology, and management. Currently he works as a team leader monitoring ATMs. Previously he has held roles as a senior officer overseeing ATM dispatch operations and as a senior team leader in a contact center. He has a Bachelor's degree in Accounting from Cairo University and is proficient in Microsoft Office, customer service applications, and has strong communication, problem solving, and language skills.

1. Cairo, Egypt Mobil: 01002318113
Email: hsayed@network.com.eg
Haytham Abdul Salam El Sayed
Objective
Years of experience, I have gained lot of knowledge and understand all the positives and flaws
associated with it. With my interpersonal interaction and organizational skills, I can manage all
the associated activities, understand the requirements of the employers and perform my work
efficiently. Seeking a challenging position in a stable and professional multinational Organization
operating in Egypt or abroad to enable me to pursue my education and professional
background. I am keen to achieve my assigned goals and by all possible means to enhance my
career
Offering my record of academic achievements, professional career history in financial services,
information technology and my extensive Management experience to help the company grow,
increase productivity and move towards standardization and ongoing stability.
Have an excellent talent of: Leadership, Management, Planning, Negotiating, communication;
Decision making, People management, Time management, Problem solving, ambitions,
motivation, confident, and professional. Attended a lot of training courses for: customer service,
Management, Performance Appraisal, Quality Assurance for Services Organizations, Many
leadership skills , AS/400 ,Gasper workstation courses ,business analysis courses, office
courses ) …
Education
Bachelor of commerce – Accounting section, .Cairo University. (2003) Degree: high good
Skills
 Computer skills
- Proficiency using Microsoft office (Word. Excel .PowerPoint…ETC )
- Proficiency using of Customer service and IT- operational applications
 Language skills
- Arabic language my native language
- Excellent command of both written and spoken English
 Communication skills
- Interpersonal communication and presentation skills
- Enjoy working in teamwork and under stress.
- Excellent self-learning and self-motivation skills
- Flexibility and adaptability skills

2. Training
- ATM Operations Courses [Monitoring –Dispatch – Customer Care – Visa Fallback Transactions
- Cash forecasting – FLM technical , Reconciliation & Charge back basics ]
- AS/400 Monitoring tools
- Gasper workstation monitoring tool
- Performance Management Courses
- Customer service and leader ship skill Training in Xceed and Vodafone contact center
- Credit department Training in Egyptian national bank and Egypt Romania [BELOM] bank in.
- F.G.F Basics business skills acquisition (BBSA) Cairo, Egypt. (Sponsored by Future Generation
of Foundation.
Experience
 (From 2014 – Till now)Working Team leader - ATM service monitoring team
In Network international processing company LLC (one of Corporate United Arab Emirates. -NIE)
Job Summary and Leadership/Management
- Ensure satisfactory audit results of IT- ATM service Monitoring team.
- Coach Orient and adviser
- Trainer Monitoring Team on all Tasks aspects
- Reporting to senior level management.
Job Responsibilities
- Adviser and Technical support For ATM Cycles and For all necessary organizational information
For ATM
- Responsible for guiding and training for all new and old members on all work tasks
- Reporting , coordination and Redirect problems to specific Departments that may affect a
Team's performance
- Reporting to Management level (Daily follow up performance report)
- Reporting to Management level (Monthly performance report ATMs network with Charts and Full
analysis).
- Review performance plan for progress and recommend revisions as necessary to the manager.
- Workforce and workload coordinator
- Maintain an overview of the daily tasks
- Organize and facilitate regular staff meetings / sessions.
- Motivate and inspire team Members and Participate in Achieving solutions to identified issues.
- Identify and escalate situations requiring urgent attention
- Handling and settlement calls concerning customer complaints and inquiries,
- Research required information using available resources
- Checkup ATMs fallback transactions (Visa & Master) and FOREX Transaction.
 (2008 – NOV. 2014) Senior Officer – ATM Dispatching Operations Specialist
In Network International processing company LLC (one of Corporate United Arab
Emirates. -NIE)
- Monitoring ATMs network by AS/400 and Gasper application for 9 Banks
(Barclays, credit Agricola, Arabic African international, Alexandria bank, Egyptian gulf,
National bank of development, principal Bank for development, agricultural, UNB Bank)

3. - Monitoring ATMs transactions
- Coordinating ATM cash filling and counting
- Coordinating the ATM maintenance by co-operating with vendors for EXP. (speed
service , target and EBE as a first line maintenance)
- Coordinating the ATM maintenance by co-operating with (NCR , Raya and wincer
company as a second line maintenance)
- Coordinating with All communications network companies landline , 3G , satellite
- Dispatching and resolve ATM problems by remote administration
- Preparation of acquirer activity reports
- Customer service for ATM users
- Coordination with banks and vendor for hardware and software upgrade
- Handling hotline 19672
 (05/2007 -12/2008) Senior and Delegation Team leader in Vodafone contact center
- Coordinate the workforce for workload
- Coordinate & support the staff ,
- Handling internal & external complains,
- Training new comers
- Reporting to senior level management ,
- Provide customers with all required information related to company service
- Update customer’s profiles
- Communicate with other department
 (2006-2007) worked HR Officer in Dimension Company for project and furniture in 6
Oct.
- Coordinate the workforce for workload
- Handling internal & external complains
- Reporting to senior level management
 (2004—2006) worked customer service officer in Xceed Contact Center in Smart
village,
(Telecom Egypt 111 and Egyptian airlines and electronic government)
- Provide customers with all required information related to company service
- Update ticketing system on customer’s profiles
- Communicate with other department
 (2003-4/2004) Worked Sales indoor in world Gate Tourism Company.
Specialized in vacations (Timeshare system)
Interests.
 Football, Chess
Personal information,

4. - Date of birth - sep.1982.
- Marital status -married
- Military status Exempt
Reference furnished upon request
Thank You