Fadi Ibrahim is seeking a position that utilizes his skills in information technology, customer service, and sales. He has a diploma in IT software development and training in computer engineering and networking. His skills include programming, computer networks, public relations, and Microsoft Office. He has worked as a team leader in a finance house scaling up sales and as a call center agent handling inquiries and cross-selling banking products. He is enthusiastic about learning new skills and putting forth his best effort.
Quality Analyst Assurance HR Delivery US/ Canada (Audit)
Quality Assurance representative Bank retail Canada (Audit)
Customer representative Sales process Inbound/ outbound. Canada (Banking/ Balance transfer)
Customer Representative French/ English US?Canada ( Invoice, Billing)
Apps
SAP
Service now etc..
Please do refer to my resume for more information.
Note that I am willing to go undertraining to learn.
Sincerely
Grahi JUlien
i am looking for a sales director Multinational companies,banks,real etstae developer,hotel industry 5*,banking,food and beverage industry.
please dont waste your time and my time if it doesnot match the position and i am looking for reasonable salary per month with all benefits
Quality Analyst Assurance HR Delivery US/ Canada (Audit)
Quality Assurance representative Bank retail Canada (Audit)
Customer representative Sales process Inbound/ outbound. Canada (Banking/ Balance transfer)
Customer Representative French/ English US?Canada ( Invoice, Billing)
Apps
SAP
Service now etc..
Please do refer to my resume for more information.
Note that I am willing to go undertraining to learn.
Sincerely
Grahi JUlien
i am looking for a sales director Multinational companies,banks,real etstae developer,hotel industry 5*,banking,food and beverage industry.
please dont waste your time and my time if it doesnot match the position and i am looking for reasonable salary per month with all benefits
Click to edit summaryI can efficiently work under pressure and depend on assigned task with minimum supervision. I am willing to be trained or assigned anywhere and to work on extended hours. Proficiently equipped with knowledge summarized below, any team workers who can deal with people can handle work related challenges and can easily adapt to changes.
is optimized for posting to online job boards or careers pages and easy to customize for your company. you must be organized and detail-oriented, comfortable working with diverse teams. If you have further skills in program development and human resources support cause The goal will be to facilitate the effective management of programs according to the organization’s standards
1. Mobile: 971528558861 Email: fadigi7@gmail.com
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FADI IBRAHIM
United Arab Emirates, Abu Dhabi
Email: Fadigi7@gmail.com
Mobile #: 971–528558861
PERSONALDETAILS
Nationality: Canadian DrivingLicense: U.A.E& Canadian
Date of birth: 6th
April 1987 Languages: Arabic & English
Marital Status: Single Visa Status: REACH GROUP
CAREEROBJECTIVE
To obtain a position that would allow me to utilize my full potential skills; a challenging and rewarding careerin
which my experience inInformation Technology,Customer Service and or Sales would be applied productively in
fulfilling company’s objectives and goals.
EDUCATION
Year Institution Credential
2009 – 2011 Al Khawarizmi International College Graduated with Diploma degree in IT Software
development.
2006 – 2007 Seneca College (Toronto, Canada)
Brebeuf College Catholic High School
Training in Computer Engineering and
Networking.
Graduated with OSSD (Ontario Secondary School
Diploma).
2001 – 2005
SUMMARY OF SKILLS
Enthusiastic about learning new skills, enjoys putting forth the best effort to use the skills already obtained from
previous employment, and improving upon them.
Excellent computer skills at various programs such as Adobe Photoshop, and MS Office (word, excel, etc.)
Good at Programming (C++,Java, Oracle, ASP.net, HTML)
Computer Networks.
Excellent Public relation with clients and staff.
2. Mobile: 971528558861 Email: fadigi7@gmail.com
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PERSONAL QUALITIES
Excellentat Communication Skills. Familiar and up to date with all Operating System.
Excellentat English & Arabic Language Seekand consider opinions and suggestions.
Responsible, active and organized. Self-motivated, reliable and dependable.
Highly motivated, dedicated,responsible and
friendly.
Work Result Oriented.
Self-confidentand stable evenunder pressure.
Effective and ExcellentTeam Worker.
WORK EXPERIENCE
FINANCE HOUSE P.J.S.C
Team Leader – CLCM Department
Duties / Objectives
To scale up Sales on the cards benefits/ features suchas Balance transfer,
Easy Cashand installmentof payment plans.
To increase activation on the cards portfolio.
Arrestcustomer attrition and devise retention strategies to retain
portfolio.
Improve process by identifying processgaps which ensuresenhanced
customer experience.
Ensure to create internal processesand same incorporatedin SOPs.
Maintain MIS’s for Staff productivity record, bookings record and the
documentsare kept availablefor any discrepancy or audit requirement.
Lead CLCM Team to achieve businesstargets (3,000,000AED/Month).
May 2015 - Present
Train, mentor and drive them to maximize their performance and enhance
customer experience.
Ensure thatproductteam is involvedand quarterlyrefresher training is
conducted.
Create maintain internal KPIs as per agreed salestargets andQuality
standardsare met.
Ensure thattimely staffs incentives / payouts are done smoothly as per
signed off incentive plan.
Ensure adherence to SOPs all the time, avoid any customercomplaint.
Ensure staff punctuality at work to be allthe time.
Ensure thatall systems, paper forms and applications availability for the
team.
3. Mobile: 971528558861 Email: fadigi7@gmail.com
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Feb 2012 – April 2015
ADCB CALL CENTRE AGENT (ABUDHABI, U.A.E)
Call CenterAgent
Duties / Objectives:
Provided internaland external customerswith accurate information
regardingADCB products.
Handle telephonic enquiries and cross-sellingof ADCB Retails Banking
products.
Answer customer inquiries and resolve simple complaints immediately.
Crosssell variousretails banking productsand generateleads. Reaching
the targetof AED 520,000/month in sales.
Maximize returnsandminimize risk andenhance relationships for the
bank.
Contributesto the overallsuccess of the unit and generate ideas that can
be implemented to enhance productivity.
Give accurate information on outstandingpayments, balance, and
products.
Assist customerswith allthe different types of channelsthe bank has to
offer.
Be able to adhere to internal departmentalpolicies and meet job
requirements as set in the job objectives.
Nov. 15th – Dec. 30th 2011
DEPARTMENT OF FINANCE - GOVERNMENT OF ABUDHABI
Training - PC Support
Under the supervisor vision I was able to train in the Department Of
Finance, IT section thatdeals with maintaining machines within the
building.
Any maintenance relatedto hardware/software; us as a unit were
handling:
o Networking problemsin connection and setup.
o Format, installation,andapplications according to the userneeds.
o Setup & installing new devices in all computers.
o Devices setup (printers,fax, ink, scanners etc.)
o Installresources from the domain network(DOF System)
4. Mobile: 971528558861 Email: fadigi7@gmail.com
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INTERNSHIP EXPERIENCE
References and Recommendation letters are available upon request.