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P e r s o n a l P r o f i l e
O b j e c t i v e
To work with full determination and dedication to achieve organizational and personal goals
P e r s o n a l P r o f i l e
Date of Birth 12 September 1983
Marital Status Married
Visa Status Company’s Sponsorship
Current Address Dubai, UAE
Mobile No. 00971502810244/0525639326
Email Address Shamirakhn08@gmail.com
C a r e e r P r o g r e s s i o n
Dubai U.A.E
Admin & Validator (TMQ The Marketing Quotient (1jan 2015 Till Date)
• Perform phone verification efforts through call outs; to record phone verification
details made for each application.
• Initiate update of information by recording discrepancies advised by customer through
recorded phone conversation.
• Achieve phone verification effectiveness and efficiency by increasing the completion
rate made in a day.
• Provide feedback to team leader on reasons for high cancellation rates.
• Focus phone verification efforts on selected work list and/or priority applications
assigned by team leader.
• Recommend and evaluate action for high risk accounts identified through phone
verification.
• Preparation of MIS for conducting verification.
• Preparing Excel sheet of daily calling record of customer an updating remarks.
• Handling Files by Keeping the Original Application of customer in sequence.
SHAMIRA FAZAL KHAN
• Entering Data into CRM .
• Cordinating with Sales Excecutive by give them update on product and also guiding
them when they are in field.
• Proficiency in utilizing Microsoft Application(Word, Excel, PowerPoint and Outlook)
Tele Marketing Executive
TMQ (The Marketing Quotient) 09 August 2014 Till 1 Jan 2015
Dubai U.A.E.
Job Profile
• Promotion of Elite products on behalf of Etisalat, via telephone from the database
provided
• Make contact with the customer, process the customer’s application forms via email
and
• Coordinate with team members for collection of the same.
• Identifying potential customers
• Preparation of customer reports, facilitating distribution and necessary follow ups
• Answer customer queries about company and its products
• Setting up appointments, Filing, record keeping, data entry , other office tasks
• Maintains customer files
• Handling and dealing with queries from customers requesting for service
• Dealing with customer complaints
• Creation of customer database including customer, vendor information and billing
information
Personal Banker.
HDFC Bank (Oct 2010 to April 2014)
Sangleum, Goa
Job Profile
• As a Personal Banker, my job was to ensure that all the documents for account opening
are checked, formalities completed by the customer in my presence.
• Explain to the customer the various benefits of the Investment product available.
• To assist the customer to complete the documentation and application formalities.
• To verify the authenticity of the documents and identity of the customer.
• To ensure strict adherence to Know Your Customer (KYC) norms in all application.
• Meet the customer personally for collecting the Investment Plan cheques.
• Opening new customer accounts with documents to ensure that the criteria is met as per
the Banks requirement.
• To ensure that all mandatory fields are entered properly.
• Maintaining a list of acceptable documents required for AOD as ready reference.
• Reconcile the rejected forms from Head Office.
• Ensure that photograph submitted for the ID proof is clearly visible it should match with
the photo on AOD
• Original identity and address proof documentation need to be personally seen, scrutinized
and verified. And then the originals are verified, stamp is to be affixed, a written
confirmation “that the customer has signed the document in my presence” need to be
stated and signed.
• To maintain quality norms on depletion and for cheque bouncing cases.
• To achieve the set productivity norms for banking and TPP offering of the organization.
• Correspondence and follow up with customers
• Maintaining filing system for customers
• Preparing and updating customer documents
• Preparing an Excel sheet on status of customers on a weekly basis
E d u c a t i o n
Third Year Bachelor of Arts - From Government College of Art, Science & Commerce
Sanquelim, Goa - Year 2005
School – St. John’s High School – Year 2000
C o m p u t e r S k i l l s
Proficient in Microsoft Windows, MS Office (Word, Excel, Power Point) Internet and Email
system, CRM And Outlook.
L a n g u a g e s
English, Hindi, Marathi, Konkani and Arabic
R e f e r e n c e s
Available on request

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SHAMIRA RESUME 2015

  • 1. P e r s o n a l P r o f i l e O b j e c t i v e To work with full determination and dedication to achieve organizational and personal goals P e r s o n a l P r o f i l e Date of Birth 12 September 1983 Marital Status Married Visa Status Company’s Sponsorship Current Address Dubai, UAE Mobile No. 00971502810244/0525639326 Email Address Shamirakhn08@gmail.com C a r e e r P r o g r e s s i o n Dubai U.A.E Admin & Validator (TMQ The Marketing Quotient (1jan 2015 Till Date) • Perform phone verification efforts through call outs; to record phone verification details made for each application. • Initiate update of information by recording discrepancies advised by customer through recorded phone conversation. • Achieve phone verification effectiveness and efficiency by increasing the completion rate made in a day. • Provide feedback to team leader on reasons for high cancellation rates. • Focus phone verification efforts on selected work list and/or priority applications assigned by team leader. • Recommend and evaluate action for high risk accounts identified through phone verification. • Preparation of MIS for conducting verification. • Preparing Excel sheet of daily calling record of customer an updating remarks. • Handling Files by Keeping the Original Application of customer in sequence. SHAMIRA FAZAL KHAN
  • 2. • Entering Data into CRM . • Cordinating with Sales Excecutive by give them update on product and also guiding them when they are in field. • Proficiency in utilizing Microsoft Application(Word, Excel, PowerPoint and Outlook) Tele Marketing Executive TMQ (The Marketing Quotient) 09 August 2014 Till 1 Jan 2015 Dubai U.A.E. Job Profile • Promotion of Elite products on behalf of Etisalat, via telephone from the database provided • Make contact with the customer, process the customer’s application forms via email and • Coordinate with team members for collection of the same. • Identifying potential customers • Preparation of customer reports, facilitating distribution and necessary follow ups • Answer customer queries about company and its products • Setting up appointments, Filing, record keeping, data entry , other office tasks • Maintains customer files • Handling and dealing with queries from customers requesting for service • Dealing with customer complaints • Creation of customer database including customer, vendor information and billing information Personal Banker. HDFC Bank (Oct 2010 to April 2014) Sangleum, Goa Job Profile • As a Personal Banker, my job was to ensure that all the documents for account opening are checked, formalities completed by the customer in my presence. • Explain to the customer the various benefits of the Investment product available. • To assist the customer to complete the documentation and application formalities. • To verify the authenticity of the documents and identity of the customer. • To ensure strict adherence to Know Your Customer (KYC) norms in all application. • Meet the customer personally for collecting the Investment Plan cheques. • Opening new customer accounts with documents to ensure that the criteria is met as per the Banks requirement. • To ensure that all mandatory fields are entered properly. • Maintaining a list of acceptable documents required for AOD as ready reference. • Reconcile the rejected forms from Head Office. • Ensure that photograph submitted for the ID proof is clearly visible it should match with the photo on AOD
  • 3. • Original identity and address proof documentation need to be personally seen, scrutinized and verified. And then the originals are verified, stamp is to be affixed, a written confirmation “that the customer has signed the document in my presence” need to be stated and signed. • To maintain quality norms on depletion and for cheque bouncing cases. • To achieve the set productivity norms for banking and TPP offering of the organization. • Correspondence and follow up with customers • Maintaining filing system for customers • Preparing and updating customer documents • Preparing an Excel sheet on status of customers on a weekly basis E d u c a t i o n Third Year Bachelor of Arts - From Government College of Art, Science & Commerce Sanquelim, Goa - Year 2005 School – St. John’s High School – Year 2000 C o m p u t e r S k i l l s Proficient in Microsoft Windows, MS Office (Word, Excel, Power Point) Internet and Email system, CRM And Outlook. L a n g u a g e s English, Hindi, Marathi, Konkani and Arabic R e f e r e n c e s Available on request