The document discusses how to make an intranet successful through user adoption, change management, governance, and current trends. It highlights key drivers for a successful intranet such as change management, usability, information management, and governance. It provides examples of successful intranets and their features, such as search-driven designs, community features, and support for ratings and comments. It also discusses ensuring good usability, user experience, and accessibility in an intranet.
You've planned carefully spent a lot of time planning, designing and implemented your solution. Your SharePoint solution with all of its on-premise or cloud capabilities is ready to lunch. How about your users? One of the critical success factor of utilization or getting your return on investment of SharePoint is user adoption. "If we build it, they will come" thinking will not work in most enterprise scenarios. What do we need to do to bring people, get them to use the solution and increase the user adoption? Join this session and let's discuss this together.
This presentations takes you behind the scenes on recent enterprise social projects from corporate and public sector organisations, discussing social business in 2014 and beyond.
You've planned carefully spent a lot of time planning, designing and implemented your solution. Your SharePoint solution with all of its on-premise or cloud capabilities is ready to lunch. How about your users? One of the critical success factor of utilization or getting your return on investment of SharePoint is user adoption. "If we build it, they will come" thinking will not work in most enterprise scenarios. What do we need to do to bring people, get them to use the solution and increase the user adoption? Join this session and let's discuss this together.
This presentations takes you behind the scenes on recent enterprise social projects from corporate and public sector organisations, discussing social business in 2014 and beyond.
Regardless of version deployed, enterprises are finding out the hard way that SharePoint won’t govern itself. SharePoint’s explosive popularity has often meant that planning has taken a backseat to deployment, and many enterprises find themselves in a Wild West environment. Without sufficient planning, SharePoint is often used recklessly if at all.
Use this Solution Set to:
•Understand what SharePoint elements require governance.
•Create a SharePoint governance model and plan.
•Govern SharePoint on an on-going basis.
Understand the common issues and develop a governance model to restore order and smooth operational management.
Rock your CIO’s world with a sensational SharePoint strategyJacobs Australia
Does your SharePoint strategy rock your CIO’s world? How about your CEO’s? This presentation will give your organisation’s SharePoint strategy some extra bling. We’ll help you find harmony in the increasingly complex landscape of information systems, make the transition to social business and stay on course with future directions of content and collaboration via SharePoint.
Aligning trends in information management with your SharePoint blueprint
Where SharePoint fits within a complex information infrastructure
Developing a social business strategy with SharePoint
Don’t fail to plan – maximise your success through a sensational SharePoint strategy
Enterprise 2.0 – adding a social layer to SharePointJacobs Australia
Yianni Achele talks about the out-of-the-box capabilities of SharePoint, and shows with the integration of applications such as NewsGator, Yammer, telligent and jive, SharePoint can deliver a "best of breed" social media platform.
Intranets in the Cloud: What You Need to Know at Unity Connect Online #UCO16 Kanwal Khipple
There is a growing trend of organizations moving to Office 365 to meet their Intranet and portal needs. While many organizations are running their SharePoint portals or Intranets on-premise, in a private cloud, or on public cloud offerings like Azure – many have already started or made the move to Office 365 powered Intranet experiences.
The question for many companies is “should our Intranet be built with Office 365?” and if so, “how should we best take advantage of Office 365 features with our Intranet?”
We’ll give you guidance and recommendations to successfully plan and implement an Office 365 Intranet as well as:
The benefits of Office 365 for Intranets
Why you should consider migrating your Intranet to Office 365
When and how you may integrate Office 365 with your existing Intranet today
Lessons learned and challenges with Office 365 Intranets
The Future of Designing Collaboration Experiences #spsdetroitKanwal Khipple
Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today.For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.IN THIS SESSION YOU’LL HEAR: • Why cross-discipline collaboration is essential to future-ready digital design, and how you can play a key role in creating the cross-departmental teams to enable innovation • Real-life industry examples of what it takes to make effective collaboration possible • Practical techniques you can use to bridge silos, increase productivity, and deliver better outcomes for your teams
Better Business Outcomes with SharePoint TechnologiesDave Healey
Microsoft SharePoint Server’s rich technology set and robust capabilities make it the perfect toolset for organizing, integrating and automating business processes and systems to drive improved organizational performance and with over 65,000 customers and 125 million licenses in market, it’s likely that you already own it. Yet it remains poorly understood and significantly underutilized by business owners as an enabler of business strategy, value creation and ongoing process improvement.
Lessons from the front line: Next generation knowledge management using socia...Velrada
Now more than ever, we are witnessing the dynamic and interconnected relationship between technology and human interaction impacting the KM space. This is being driven in part by consumer device proliferation and changing user expectations exhibited by the extraordinary rise in use of social networking platforms – with the opportunities and challenges that they bring. The way we are using the web in our personal lives and the effectiveness of this form of online engagement, coupled with a deeper understanding of how social methodologies can be integrated into the business world is forcing large, corporate organisations - which have traditionally been challenged in adopting new ways of working or processing and integrating information – to change their approach to KM, treating information and knowledge as an asset, and can be used to drive value creation through sustaining and improving competitive advantage, delivering insights and enhancing team and organisational productivity.
In this presentation Jive's Chief Strategy Officer, Chris Morace, discussed how Jive customers are driving real top-line revenue growth and bottom-line cost savings via Jive's collaboration platform.
We are helping our customers:
- Increase workforce productivity by 15%
- Reduce turnover by 24% and improve employee satisfaction
- Increase revenues 2-4%
Learn more about Jive Software: www.jivesoftware.com
Proactive governance & adoption in Microsoft 365 are essential to success. But, where should you start? Join us to find out everything you need to know.
Proactive governance of Microsoft 365 is critical as organizations continue to depend more and more on the competitive advantage and productivity it can provide. After all, Microsoft 365’s value and impact are heavily dependent on whether it is leveraged, but also how efficiently it is leveraged – and that comes down to governance.
Grab a mug and join Michal Pisarek, Orchestry CEO & Microsoft MVP, and Richard Harbridge, 2toLead CTO & Microsoft MVP to discover everything you need to know about proactive governance & adoption within Microsoft 365.
Businesses are implementing social software, but not all companies do it right. Find out the right approach for a successful roll out by downloading this PDF.
For more information, please visit http://www.tibbr.com/
The pressure is on, to drive growth and improve profitability by transforming how you do business. It means speeding great ideas from concept to reality so you can bring innovative products to market, faster. It means building high performance teams that
communicate and collaborate in profound new ways. And it means streamlining and enhancing your IT infrastructure to support new devices, technologies, processes and behaviors that drive value for your business. Done right, your organization can more successfully compete for customers, partners and employees and strengthen your leadership position in your market. Read More at: http://www.csc.com/workplace_services
The popularity of SharePoint intranets and related team sites demonstrates that they meet a real business need. But robust governance is required to avoid a real and painful mess. Presentation by James Robertson in Denmark on October 2012.
Regardless of version deployed, enterprises are finding out the hard way that SharePoint won’t govern itself. SharePoint’s explosive popularity has often meant that planning has taken a backseat to deployment, and many enterprises find themselves in a Wild West environment. Without sufficient planning, SharePoint is often used recklessly if at all.
Use this Solution Set to:
•Understand what SharePoint elements require governance.
•Create a SharePoint governance model and plan.
•Govern SharePoint on an on-going basis.
Understand the common issues and develop a governance model to restore order and smooth operational management.
Rock your CIO’s world with a sensational SharePoint strategyJacobs Australia
Does your SharePoint strategy rock your CIO’s world? How about your CEO’s? This presentation will give your organisation’s SharePoint strategy some extra bling. We’ll help you find harmony in the increasingly complex landscape of information systems, make the transition to social business and stay on course with future directions of content and collaboration via SharePoint.
Aligning trends in information management with your SharePoint blueprint
Where SharePoint fits within a complex information infrastructure
Developing a social business strategy with SharePoint
Don’t fail to plan – maximise your success through a sensational SharePoint strategy
Enterprise 2.0 – adding a social layer to SharePointJacobs Australia
Yianni Achele talks about the out-of-the-box capabilities of SharePoint, and shows with the integration of applications such as NewsGator, Yammer, telligent and jive, SharePoint can deliver a "best of breed" social media platform.
Intranets in the Cloud: What You Need to Know at Unity Connect Online #UCO16 Kanwal Khipple
There is a growing trend of organizations moving to Office 365 to meet their Intranet and portal needs. While many organizations are running their SharePoint portals or Intranets on-premise, in a private cloud, or on public cloud offerings like Azure – many have already started or made the move to Office 365 powered Intranet experiences.
The question for many companies is “should our Intranet be built with Office 365?” and if so, “how should we best take advantage of Office 365 features with our Intranet?”
We’ll give you guidance and recommendations to successfully plan and implement an Office 365 Intranet as well as:
The benefits of Office 365 for Intranets
Why you should consider migrating your Intranet to Office 365
When and how you may integrate Office 365 with your existing Intranet today
Lessons learned and challenges with Office 365 Intranets
The Future of Designing Collaboration Experiences #spsdetroitKanwal Khipple
Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today.For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.IN THIS SESSION YOU’LL HEAR: • Why cross-discipline collaboration is essential to future-ready digital design, and how you can play a key role in creating the cross-departmental teams to enable innovation • Real-life industry examples of what it takes to make effective collaboration possible • Practical techniques you can use to bridge silos, increase productivity, and deliver better outcomes for your teams
Better Business Outcomes with SharePoint TechnologiesDave Healey
Microsoft SharePoint Server’s rich technology set and robust capabilities make it the perfect toolset for organizing, integrating and automating business processes and systems to drive improved organizational performance and with over 65,000 customers and 125 million licenses in market, it’s likely that you already own it. Yet it remains poorly understood and significantly underutilized by business owners as an enabler of business strategy, value creation and ongoing process improvement.
Lessons from the front line: Next generation knowledge management using socia...Velrada
Now more than ever, we are witnessing the dynamic and interconnected relationship between technology and human interaction impacting the KM space. This is being driven in part by consumer device proliferation and changing user expectations exhibited by the extraordinary rise in use of social networking platforms – with the opportunities and challenges that they bring. The way we are using the web in our personal lives and the effectiveness of this form of online engagement, coupled with a deeper understanding of how social methodologies can be integrated into the business world is forcing large, corporate organisations - which have traditionally been challenged in adopting new ways of working or processing and integrating information – to change their approach to KM, treating information and knowledge as an asset, and can be used to drive value creation through sustaining and improving competitive advantage, delivering insights and enhancing team and organisational productivity.
In this presentation Jive's Chief Strategy Officer, Chris Morace, discussed how Jive customers are driving real top-line revenue growth and bottom-line cost savings via Jive's collaboration platform.
We are helping our customers:
- Increase workforce productivity by 15%
- Reduce turnover by 24% and improve employee satisfaction
- Increase revenues 2-4%
Learn more about Jive Software: www.jivesoftware.com
Proactive governance & adoption in Microsoft 365 are essential to success. But, where should you start? Join us to find out everything you need to know.
Proactive governance of Microsoft 365 is critical as organizations continue to depend more and more on the competitive advantage and productivity it can provide. After all, Microsoft 365’s value and impact are heavily dependent on whether it is leveraged, but also how efficiently it is leveraged – and that comes down to governance.
Grab a mug and join Michal Pisarek, Orchestry CEO & Microsoft MVP, and Richard Harbridge, 2toLead CTO & Microsoft MVP to discover everything you need to know about proactive governance & adoption within Microsoft 365.
Businesses are implementing social software, but not all companies do it right. Find out the right approach for a successful roll out by downloading this PDF.
For more information, please visit http://www.tibbr.com/
The pressure is on, to drive growth and improve profitability by transforming how you do business. It means speeding great ideas from concept to reality so you can bring innovative products to market, faster. It means building high performance teams that
communicate and collaborate in profound new ways. And it means streamlining and enhancing your IT infrastructure to support new devices, technologies, processes and behaviors that drive value for your business. Done right, your organization can more successfully compete for customers, partners and employees and strengthen your leadership position in your market. Read More at: http://www.csc.com/workplace_services
The popularity of SharePoint intranets and related team sites demonstrates that they meet a real business need. But robust governance is required to avoid a real and painful mess. Presentation by James Robertson in Denmark on October 2012.
In this session, we are going to brand a SharePoint site from start to finish. We will use SharePoint Designer, HTML and custom CSS to design a site how not to look like SharePoint. We'll touch upon themes, page layouts as well as master page design. As well as learn how to upgrade a SharePoint 2007 design to SharePoint 2010.
This session is focused on designers well versed with HTML and CSS but might not have the SharePoint development experience. Within the session, we'll also look at usability, accessibility and best practices on branding SharePoint public facing sites.
Visit http://www.kanwalkhipple.com
Is collaboration the future of business IT? - Patrick Bolger, HornbillSITS - The ITSM Show
To improve IT agility and value, we must change the way we work. Getting closer to customers is hard enough when you’re in the same building, but is tougher still when working across different borders and cultures. Collaboration technologies could provide the answer, but before you consider adoption, this session will help you ask the right questions.
Unpack big ideas: How to create outstanding digital user experiences.Velrada
How is your organisation tackling the complexity of customer and staff engagement in the digital world? Are you positioned to create truly outstanding and integrated online experiences?
In this presentation, Velrada's web, mobile and social lead, Cecily O’Neill, explores the key considerations in developing and implementing a unified user experience in the face of significant and increasing change across channels, devices and platforms.
Cecily will draw on a range of projects across intranets, extranets, public websites and eCommerce to explore the latest trends in workplace modernisation, insights and oversight, service delivery and audience-centric engagement, and platform evolution.
An effective intranet design is one that is perceived as being of value by both employees and stakeholders. There is a significant amount of planning involved when designing an intranet experience no matter if it is a new build, redesign or new feature. It typically requires cross-department collaboration, management of a multidisciplinary team and implementation, marketing/communication and training plan.
Getting The Most Out Of Microsoft 365 Employee Experience Today & TomorrowRichard Harbridge
There has never been a time where improving the employee experience has been more critical.
Today, every organization shares a need to enhance how we communicate and engage, collaborate and connect, and manage and develop employees.
Join internationally recognized industry expert and Microsoft MVP Richard Harbridge as he shares insight into the future of employee experiences, how Microsoft 365 is changing, and perhaps more importantly, what organizations are doing today to prepare for it.
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow SH...Richard Harbridge
There has never been a time where improving the employee experience has been more critical. Today, every organization shares a need to enhance how we communicate and engage, collaborate and connect, and manage and develop employees.
Join internationally recognized industry expert and Microsoft MVP Richard Harbridge as he shares insight into the future of employee experiences, how Microsoft 365 is changing, and perhaps more importantly, what organizations are doing today to prepare for it.
Solving Today's HR, Communication & Leadership Challenges With Microsoft 365 ...Richard Harbridge
Microsoft 365 Intranets are capable of a lot more than just getting key corporate messaging out.
Internal Communications leaders have shifted from editors to enablers. With that shift comes a change from enforcing messaging to empowering and amplifying excellent communications and great ideas throughout the business. From preboarding to offboarding, HR's challenges are harder today than they have ever been before. Naturally, how these leaders leverage the digital workplace has changed as well, especially in how they leverage technology to achieve more with less.
Join our Product Offering Lead, Anders Fagerlund, and the CTO of 2toLead, Richard Harbridge, a Microsoft MVP and internationally recognized expert on Microsoft 365 and the Digital Workplace. This webinar will explore ideas and solutions that HR and Corporate Communications have embraced to improve how, where, and when they engage with employees.
We will discuss:
How to best leverage SharePoint, Microsoft Teams, and Yammer for modern communications.
How to take advantage of AI and Microsoft technology to accelerate and improve key communication and content.
Microsoft Intranet's best practices and approach that can make all the difference.
There will also be a short Q&A session at the end of the webinar.
Target audience
This event is primarily aimed at roles like CIO, CCO, CTO, Digital Workplace or Intranet Managers or similar roles within organizations planning to improve their digital workplace based on Microsoft technology.
PDMA 2008 World Class Web 2.0 Product OrgAdam Nash
This is the presentation from the PDMA 2008 presentation by Adam Nash on "Building a World-Class Web 2.0 Product Organization" from September 15, 2008.
Getting Started with Enterprise Social NetworkingDavid Stephens
This presentation is to introduce social software and social networking. It includes a demo of Lotus Connections and some information on how to get started quickly with a Lotus Connections deployment.
Building an Adoption Plan: Turning it on(Part 2 of 2)Cisco Canada
Now that you understand what's included in your License agreement, it's time to get your employees excited to turn on the features and start reaping the benefits of your investment. The session will continue our discussion around adoption planning with best practices for employee training & engagement of your collaboration investment. This is a great opportunity to tap into your employees' creativity and empowering them to build new functionalities and applications leveraging devices they already are comfortable with. We will also review how to track utilization and consumption rates so you can reconcile your investment against the productivity gains you will see.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Osc share point 2010 make you intranet successful - 17th feb 2012 - public
1. Make Your Intranet Successful SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
AUTOMATION
User Adoption and Usability, Change Management,
Governance, Current Trends
Karl Redenbach
Lee Ralph
2. Agenda
Introduction to SharePoint
What makes a successful Intranet?
Common challenges / mistakes
Change Management
Usability
Intranet Examples
Trends
Issues contributing to poor user experience
Return on investment
Intranet Project Timeframes
3. Introduction
Who is OSC?
Information Management Consulting
Practice
Microsoft Gold Certified Partner
Offices in Sydney, Melbourne,
Canberra, Brisbane, Shanghai,
London, New York and San Diego
Australia’s 2nd Fastest Growing
Technology Company in 2009
Big believers in leveraging SharePoint
Out-of-the-box
All about the business outcomes
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
4. Introduction
OSC Services
Consulting Services
Information Management and Cloud Strategy
Graphic Design & Usability
SharePoint Online and Exchange Online
Form and Workflow Development
Training & Custom Development
Intranet/Extranet/Internet Projects
SharePoint Support Services
Everything SharePoint!
OSC Value Add
6 years of re-usable IP
We can share our experience within your
industry vertical
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
5. Introduction to SharePoint 2010
What is SharePoint?
A multi purpose web platform
Intranet portal's, extranets and web sites,
document management, business intelligence
and workflow
Highly scalable
On premise or “in the cloud”
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
6. Key drivers for a successful Intranet
Change • Training User Adoption
Management • Communication
• Solve user problems
Usability • Make it an enjoyable experience
Information • Search
Management • Information Architecture
• Manage / maintain / monitor solution
Governance • Infrastructure / Users
How do we get there? Use the right methodology!
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
7. Project Approach
Effort
Usability
40%
40%
20%
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
8. Change Management
Change management is a structured approach
to shifting/transitioning individuals, teams, and
organizations from a current state to a desired
future state.
It is an organisational process aimed at
empowering employees to accept and embrace
changes in their current business environment.
9. Change Management
Be innovative…
Training should NOT be an after thought!
Instructor led training
E-Learning
User guides / Quick reference / Tip Sheets
YouTube?
Training should teach people WHY they are pushing
buttons!
Communications Plan
Change tactics
Risk mitigation
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
10. Governance
Governance is the set of policies, roles,
responsibilities, and processes that guide, direct,
and control how an organisation's business
divisions and IT teams cooperate to achieve
business goals.
11. Governance
IT
Simplifying Governance
Define a Governance Strategy
A good Governance Strategy, leads to a great
Training Strategy
Information management
Define Roles and Responsibilities
Consider including Roles and Responsibilities
within employee KPI’s
Involve key business stakeholders in decision
making Applications
IT should not “own” the platform
Make governance visual
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
13. Usability
Usability is the ease in which people can use a
particular tool or object to achieve a particular
goal.
User experience is the experience a person has
when they interact with a product or service.
14. What’s the difference?
osc training offering
Usability User Experience
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
15. What is usability?
Definition Purpose
Usability is the measure of the quality of the user Analysing how users engage with a system ensures it
experience when interacting with something – is built appropriately. We understand how users
whether a: engage by asking:
web site; Who are the users of the product or system?
traditional software application; or Where will they interact with it?
any other device the user can operate in some way
What do they want to do with it?
Jakob Nielsen How are they naturally inclined to operate it?
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
16. User experience and accessibility
What is web accessibility?
Web Content Accessibility Guidelines (WCAG) 2.0 defines how to make Web content more accessible to
people with disabilities. Accessibility involves a wide range of disabilities, including visual, auditory,
physical, speech, cognitive, language, learning, and neurological disabilities.
WCAG 2.0 is a technical standard developed under the Web Accessibility Initiative of the World Wide
Web Consortium (W3C).
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
17. Usability Examples
“Usability guru of the universe, Jakob Nielsen,
produces a report each year on the best
Intranet’s of the year.
The next section highlights some examples from
this report, and other examples from OSC”
19. Heineken Intranet
Search driven design
Graphically aesthetic
Good corporate branding
Dedicated real estate for quick links
Encouraging a sense of community
Users currently online are listed on the
side of the page.
20. Heineken Intranet
Creating internal awareness of the
brand’s external web presence
Heineken-related videos posted on
YouTube and images posted on Flickr
also appear on the site, giving users a
sense of how the brand is being
portrayed.
21. AMP Intranet
Company-wide news
Team news
Access to personalized news feeds
Recent content from the media
library, blogs, and wikis.
22. AMP Intranet Search
Ratings driven search
Content using a star rating scale
Adding tags / comments to help
the search engine identify content
23. Verizon
News
Productivity tools
Business unit specific news &
information
Email inbox & calendar viewing
functionality
24. Verizon
Promoting collaboration
Group Pages allow online
collaboration and document
sharing for teams
Promoting ownership by showing
group members
25. Credit Suisse Intranet
Puts employee at centre of
Intranet, not organisation
User can move home page
content around using drag and
drop
Video avatars introduce new
content
26. Duke Energy Intranet
Focus on community and collaboration
Features guest bloggers throughout the
company
Encourages employees to suggest home
page content
Employees can submit calendar items and
news
27. Themes amongst winners
What’s HOT
Mobile friendly intranets Facilities to submit ideas for improvement
Mimicking trends of popular web sites Recognition given for participation
Mega menu navigation Sites relying on the power of the community
Drag and drop functionality so individuals can Functionality supporting ratings, comments, views,
customise their page actions
Strong Search Feedback facilities
Predictive text & suggested search terms Transparency in what people are doing
Faceted search
Participatory sites
Encourage information sharing through repositories
Facilities to start & join discussions
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
28. Issues contributing to poor user experience
What’s NOT hot?
Bad search
Poor visual design
Varied font styles and sizes
No attention to common colour scheme
Irregular page widths
Poor navigation / lack of navigational cues / visited links
Cluttered pages or unintentional excessive white space
Little consideration of bandwidth
Browser compatibility
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
29. Improve Usability
Contrast Repetition Alignment Proximity
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
30. A CRAP way to improve usability
Contrast
Contrast in visual design helps to
direct the viewer’s eyes to what’s
important and helps them focus on
what to do next.
Simple text changes like bold, italic,
underlining, uppercase, colour and
highlighting may often be sufficient.
Use in moderation
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
31. A CRAP way to improve usability
Where do you put your knives / spoons / forks?
Repetition
Repetition is really about consistency
Ok now put away a penknife…
Ensure that people can find the common
elements of a web page (such as page titles,
site navigation, page navigation, search etc.)
in the standard locations OK now put away this box cutter…
Think about the task your users are carrying
out
They are all knives – why put them in different
locations?
This behaviour is entirely consistent with the task that
the object is used for.
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
32. A CRAP way to improve usability
Which looks easier to complete?
Alignment
Alignment is probably the
most dramatic visual
treatment you can do to a
design to make it appear
visually easier to use
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
33. A CRAP way to improve usability
Proximity
The principle of proximity means that if you
place elements in a user interface near each
other, people will think that they are related
somehow
Proximity will help users find the option they
are looking for
The way you organise information on the
page helps people build a conceptual model
of how the interface is structured. The web
design trend of using “portlets” check
www.bbc.co.uk
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
34. OSC design process
What we do…
Dedicated design team
Produce concepts based on brief
Map design to Master Page and CSS
Build branding package
Feature stapling ensures consistent
branding
Supports governance
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
35. Return on investment
Anecdotal evidence on the effects of good intranet investment:
Happy users, extensive use of new features, and fewer calls to
support. It’s reasonable to claim the reduced support costs as a direct
monetary gain from the usability efforts.
ROI indicators measured by the entrants:
AMP measured a 300% increase in the use of search after the
search feature was improved.
Decreased use can also be a good ROI indicator.
Habitat for Humanity saw a 60% drop in “where do I find…?”
questions after launching its improved design.
STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
36. End Presentation
SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
AUTOMATION
Editor's Notes
Introduction:A little about my historySharePoint interests
osc Project Methodology
Susan Hanley“Governance needs to be alive” by keeping it visual it increases the chance of it evolving.
Icon driven navigationThe client got out their phone I want the intranet to look like this!
Search centric useful for disparate IAPotential short term solution fix more organic IATrain your users on search
Newsgator – I now only really send emails externally.OOTB MySites, Newsfeed, NewsGator, Microblogging, Ideation, NG Pivot
There’s a deeper reason why consistency matters in user interface design and this example illustrates it. Your behaviour in these examples is entirely consistent with the task that you use these objects for. A knife is more like a fork than a box knife when the task is eating; but it is more like a hammer when the task is DIY. The task is the common denominator.