1. Case Study
Astoria Chooses OpSource for
Reliable Managed Services
Case Study Highlights “OpSource is enabling our premier solution, Astoria-On-Demand,
which has been the most successful enterprise-wide XML content
• Astoria On-Demand
streamlines and speeds
management system in the market. Without OpSource we don’t
publishing of XML-based have a SaaS business.”
product content – from
operation manuals to Michael Rosinski
President and CEO,
maintenance and service Astoria Software
documentation – and enables
fast, cost-effective translation Astoria-On-Demand Dynamic Product Documentation
and publishing. Manufacturers of complex, technology-dependent products are
challenged with correspondingly complex product documentation.
• Challenge: Find a managed
Astoria Software delivers a best-in-class solution to globally dispersed
hosting services provider
technical documentation teams for authoring, reviewing, managing,
that offered reliable SaaS
and publishing XML-based technical publications using the leading
support capabilities.
information standard, the Darwin Information Typing Architecture
• Solution: OpSource Managed (DITA). Astoria allows organizations to:
Hosting. • Manage individual XML content as elements – not whole documents
• Re-use content – for improved efficiency and accuracy
• Astoria Software chose
• Manage content versions and version roll-back
OpSource to host and manage
• Automate workflow and review/approval cycles with reporting that
its SaaS infrastructure based on
includes a complete historical audit trail
its flexibility and proven ability
• Publish customized documents to multiple formats including PDF,
to scale the operations of a
HTML, and more
SaaS business.
• Automate multi-language translation for faster time-to-publish at a
lower cost
Challenge: Deliver Highly Reliable 24/7 SaaS Service to Clients
From its founding in 1994 until 2006, Astoria sold its solution exclusively
as a licensed software package installed on its customers’ hardware.
By 2006, however, the company had become frustrated with long sales
cycles that could last up to 18 months. New customers were finding it
difficult to get CapEx funding for the large servers and related hardware
© 2011 OpSource, Inc. All rights reserved.

2. ASTORIA CHOOSES OPSOURCE FOR RELIABLE MANAgED SERvICES
needed to support an enterprise- Solution
wide XML content management Astoria evaluated a number of
system. Even when funded, it was Managed Services providers. “We
hard to obtain the needed level found that many of the managed
of attention and support from IT service providers out there in the
groups, who tended to be more market were just pure hosting,”
focused on ERP systems and other says Michael Rosinski, President
high-profile corporate applications. and CEO of Astoria Software.
“They wanted to charge us for
Fortuitously, 2006 was the year rack and power but they didn’t
that the Software-as-a-Service offer any of the value-added
(SaaS) model began to gain services that differentiate
increased attention in multiple software-as-a-service from simple
market segments. Astoria hosting. OpSource was different.
surveyed its customers. “We asked They had a global footprint and
them, ‘What if we provided the global support, and a flexible
application and customer pricing model for SaaS companies
support, the platforms, and all the like ours the others lacked.”
IT-related services, and all you had
to do was point a browser to a OpSource’s Managed Hosting
“One thing that really stood URL and download a single piece platform provides Astoria
out with OpSource was the of software to your desktop with a complete on-demand
flexibility to work with us.” to access the solution?’” says infrastructure that includes the
Eric Kuhnen, director of global flexibility, advanced application
Eric Kuhnen operations at Astoria. “They loved support, and technical expertise
Director of global Operations the concept of SaaS.” required for mission-critical
hosted applications. OpSource
Astoria was convinced that a oversees everything from
migration to the SaaS model provisioning the physical server to
would be beneficial for both securely enabling the on-demand
Astoria and its customers. “We application to conducting testing
made a strategic decision early and validation. Because Astoria
on that, rather than manage it On-Demand’s user community is
ourselves, we would go with a worldwide, OpSource provides
tier-one provider with staff who 24/7 support to minimize service
are professionals at managing the disruption and ensure that Astoria
infrastructure and making SaaS delivers a highly-available service
companies effective,” says Kuhnen. to its customers.
© 2011 OpSource, Inc. All rights reserved.

3. ASTORIA CHOOSES OPSOURCE FOR RELIABLE MANAgED SERvICES
“Over the course of the last and many customers run 24/7.
five years, OpSource has become Since 2002, OpSource has been
an integral part of Astoria’s providing reliable, highly available
operations and a key component Managed Services to meet the
of Astoria On-Demand’s success,” needs of demanding customers.
continued Rosinski. “OpSource One statistic demonstrates
provides the flexibility, global OpSource’s effectiveness. “Since
footprint, and support we 2006 we’ve never lost a SaaS
need to make our premier customer,” proclaims Kuhnen.
solution the most successful
enterprise-wide XML content OpSource’s flexible platform
management system in the is able to support Astoria
market. Without OpSource we On-Demand’s customer base as
wouldn’t have a SaaS business.” the company begins to move
This flexibility was reaffirmed to a virtual model over the next
after five years of exceptional two years. Astoria Software’s
support and service. As Astoria’s vision is to leverage the public
business and infrastructure needs cloud to expand into the Small
have changed, OpSource has been and Medium-sized Business
accommodating at every turn. (SMB) and consumer consultant
markets. “OpSource has a high-
Impact: Reliable, Available performance cloud offering.
Astoria’s systems must be up and When we’re ready we’ll have
running around the clock because the right partner to do that,”
its user community is global says Kuhnen.
© 2011 OpSource, Inc. All rights reserved.

4. ASTORIA CHOOSES OPSOURCE FOR RELIABLE MANAgED SERvICES
About Astoria Software
Astoria Software is the world’s most successful Enterprise solution for XML Component Content
Management and the first to deliver both an Enterprise-wide SaaS/On-Demand and an On-Premise
approach to structured content management. Cisco Systems, Teradata, ITT Fluid Technology, Siemens
Healthcare, Northrop grumman, Avaya, Citrix, and other Forbes global 2000 manufacturers rely
on Astoria to meet increasingly competitive demands for product documentation – high volume,
accelerated time-to-market, and globalized output. Astoria Component Content Management,
whether On-Demand or On-Premise, is an enterprise-wide solution for Translation-Enabled Content
Management, reducing documentation costs up to 90%, compressing product launch times from
months to weeks, and generating productivity and management benefits with its flexible delivery
model. Astoria Software, a division of TransPerfect, Inc., is based in San Francisco, California. For more
information, visit www.astoriasoftware.com.
About OpSource
Founded in 2002, OpSource provides cloud and managed hosting solutions that enable businesses to
accelerate growth and scale operations while controlling costs and reducing IT infrastructure support
risks. Headquartered in Santa Clara, with operations in California, virginia, the UK, Ireland, and India,
more than 600 enterprises, service providers and Software-as-a-Service ISvs rely on OpSource’s expertise,
experience and cloud automation technology to operate high-availability, business-critical hosting
environments. OpSource is a Dimension Data company. www.opsource.net.
Corporate Headquarters
5201 great America Parkway, Suite 120, Santa Clara, CA 95054, 1-800-664-9973 (USA)
+353 1 661 9979 (EMEA), sales@opsource.net, www.opsource.net
© 2011 OpSource, Inc. All rights reserved.