1. USING OPSOURCE &
ORACLE TO PROVIDE
ENTERPRISE CLASS SAAS
Mark Pecoraro
SVP SaaS Operations, Accept Software ACCEPT360™
©2011 ACCEPT SOFTWARE. CONFIDENTIAL

2. Agenda
 Accept Overview
 SaaS Operations – A Business Perspective
 High level overview – SaaS Infrastructure
 Why Oracle?
 Summary: Benefits of Partnership with OpSource
©2011 ACCEPT SOFTWARE. CONFIDENTIAL 2

3. Enterprise Product Development
End-End Solution
Ideation, Strategy, Planning and Execution
Single System of Record
for faster, confident decision making
Real-Time Alignment
between company and product strategy
Visibility and Predictability
at all levels
Integrated Collaboration and Communication
Best practices
to maximize the value of your investment
Enterprise scalable
across teams, locations, product lines
©2011 ACCEPT SOFTWARE. CONFIDENTIAL 3

4. SaaS Ops – A Business Perspective
Business Goals Operational Implications
 Security Audits in sales process
Mission-critical Data Security  Enterprise Data Security
 Operational Security
Business Continuity
Disaster Recovery  Highly Available at all tiers
Service Level Agreements
 Highly performing for a global customer base
High Availability for customers  Operational aspects of product architecture
Scalability for Accept Ops  Diversity of technologies
Performance on a global basis  Cost of software/technology licensing
Cost of Good Sold  Cost of skills: Insource vs. Outsource?
Skills: Depth & Breath across stack
 Relationship of Ops to Customer Support
Quality of Service 24x7x365  Monitoring & Availability: 24x7x365
Customer support
 Integration requirements
Renewal Rate
 Provisioning and maintenance processes
Rapid Feature Deployment
Maintenance Windows
Enterprise Class On-Demand Delivery
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5. Operationalizing the Business View
Customer SaaS Operations
Support
Customer Environment
Geographic Location
Worldwide Application Acceleration
Network & Datacenter Operations
24x7x365
SAS-70 Type II Compliance
Infrastructure as a Service
Accept Application Code
Web & Application Infrastructure
High Performance DB Ops
Data Guard Fail Over
Real time analysis tools
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6. Oracle: Enterprise Class SaaS
 Enterprise Database leader combined with OpSource DBA expertise
– Supported a best-of-breed strategy
 Low cost entry point with Standard and Standard-One
 Easy upgrade to Enterprise Edition
– Oracle Data Guard
– Multi-threaded for better performance
– Extensive Tuning & Diagnostic tools
 Standardizing on Oracle DB
 Financial Options that fit with our business constraints
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7. Partnership with OpSource
World Class IaaS Enterprise Product Development
ACCEPT360
™
‧Premier (Best in Class) Solutions
‧Credibility – SAS70 Type II
‧Diverse - Specialized skills
‧DB, Datacenter, N/W, Storage
‧Rigor in infrastructure operations
‧24x7x365 Staffed Operational monitoring (Playbooks)
‧Excellent Account Management
Helping companies decide which products to bring to market for fastest time-to-profit
©2011 ACCEPT SOFTWARE. CONFIDENTIAL 7