an assignment presentation

1. Assignment and Activity
1. Objective : To help you appreciate the various dimensions of quality
and relate it to your real life scenario.
2. This assignment involves you to select a product or service from your
existing industry or institution.
3. If you are a student or non-employed, then choose a product or
service that you understand very well or use very often.
4. Study that product or service and identify the eight dimensions of
quality for that product/service and write it down in the template as in
the following pages.
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2. Assignment and Activity
5. Be creative and add as much non-confidential information (Images,
etc) as you can. If you wish to compile your assignment as a video
instead of PPT that will be great too.
6. Submission Procedure :
1. Upload it as PPT or Video in any socially shareable sites such
as Slideshare/Youtube/Vimeo/Facebook.
2. Share the link in the Course Feed and request for views and
comments of co-learners
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3. Assignment and Activity
7. Grading and Evaluation:
1. Good News: This assignment does not involve any
credit/marks. But I would recommend you to attempt this
assignment to gain maximum from this course.
2. Evaluation is qualitative. You will learn when you create your
own and also when you review what others are sharing and
share your views in Course Feed discussions.
7. Submission Deadline: In order to keep the group together and we
will encourage to submit assignment before 2nd
Feb.
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4. Dimensions of Quality
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Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : Sawsan Fahmy

5. Product or Service Selected : SW support
and maintenance service for company’s
internal systems
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6. Performance
Features
Conformance
DIMENSIONS OF QUALITY
Meeting client expectations and fulfilling his business requirements.
Reliability
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• Responsiveness.
• Ability to track progress of work to resolve the reported issues
• Ability to track performance metrics through dashboards.
• Clear escalation path
The adopted processes are compliant to ISO standards
•ISO/IEC 90003:2004
•ISO 9001:2000.
The support/maintenance services provided to client has proven
reliability cross the years and multiple levels of the users due to clear
process of tracking progress of work to resolve the reported issues,
also the

7. Experience
Aesthetics
Dimensions of Quality
Durability
Service
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•Friendly behavior with users.
•Responsiveness.
•Continues development for the technical skills of the team.
•Easy to use methods to track progress.
•Ongoing record of successful support service delivery.
•Good data and history retention throughout the project’s period
•Continues progress of technical skills of the team.
Availability of information about the progress of the work done to
resolve issues reported by user.
Responsiveness to resolve the issues reported by users
Providing support services in timely manor and clear updates about the
progress of each case reported to team, as well as keeping stakeholders
updated with this progress.
Also maintaining history of the issues team is facing to avoid re-
occurance.