Asit Sahoo is applying for the position of Technical Support Engineer. He has over 7 years of experience in help desk environments, with expertise in systems analysis, diagnostics, troubleshooting and conflict resolution. Currently working as a Hardware Engineer, his responsibilities include keeping customers informed, assisting teammates, maintaining product knowledge, and elevating support calls. He has skills in operating systems, hardware, Windows administration, and networking. Asit is seeking a new opportunity to grow within a company and hopes to be invited for an interview.

1. PRESENTATION
Asit Sahoo
Habibpur, Mithu Muszid Lane, Midnapore
Paschim Midnapore, West Bengal -721101
Contact no: +917384199099, 9933896464
Email ID: - asitsahoo32@gmail.com
11-October2016
To,
The Hiring Manager,
Kharagpur Kolkata
Re: - TechnicalSupport Engineer
Dear Manager,
Kindly accept this application from a talented and capable applicant whowishes to apply forAs a
Senior System Administrator
As youcan judge from my enclosed CV I possess extensive experience of working withInstallation
of Windows 2003 / 2008 Servers, installation & Troubleshooting of Client Operating System,
Configuration of Modem, Printer & other Hardware Devices,Work is 50-60 + user Maintain the
outlookData and there user accounts, Laptop Data Backup and Printer WorkgroupSharing, My key
areas of expertise include, but are not limited to the following;
 Computers and Electronics—Knowledgeof circuitboards, processors, chips, electronic
equipment, and computer hardware and software, including applications and programming.
 Engineering and Technology—Knowledgeof the practicalapplication of engineering science
and technology.This includes applying principles, techniques, procedures, and equipment
to the design and productionof various goods and services.
 Design—Knowledgeof design techniques, tools, and principles involved in production of
precision technicalplans, blueprints, drawings, and models.
At my present place of work.I am primarily in charge of managing the performance of employees
through goal setting, ongoing assessment and coaching. Aside fromthis I also maintain the upkeep
of assigned equipment, investigate workplaceaccidents and am the main point of contact forsenior
managers.
As a truly sociable person I will have no problem doing a jobthat requires regular contactwith
other employees and members of the public.
Right now I want to join a company like yourswhere Iwill have the opportunity to grow and
advance from within the company.
I hope that after reviewing my attached resume you willbe convincedof my potential and invite me
for an interview to discuss my application in further detail.
Yours sincerely,
Asit Sahoo
Asit Sahoo

2. Habibpur, Mithu Muszid Lane, Midnapore, Paschim Midnapore, West Bengal -721101
Email ID: - asitsahoo32@gmail.com, Contact no: +917384199099, 9933896464
Technical Support Engineer
Customer service focused Technical Support Engineer with 7+ year’s career experience in help
desk environments. Highly adept in systems analysis diagnostics and troubleshooting and conflict
resolution. Exhibits excellent organizational and problem-solving skills. Works well in team
environments and displays strong work ethic.
Core Qualifications
Customer service-oriented Product and service expertise
Systems Analysis Excellent communicator
PC & MS Office proficient Software testing and training
Help Desk Quality assurance
Conflict resolution Analytical and diagnostic skills
SKILLS
 Operating System: Window XP, Vista, Win 7, Linux Ubuntu, MS DOS, 2000, 2003 & 2008 R2.
 Hardware Skills: PC assembling, Formatting, Partition, drivers Installation, windows 98,
2000 professional, Xp professional.
 Window 2003 Administration: Installation Windows 2003 Server, Active Directory
Installation, Implementing DNS Server, creating Windows 2003 domain.
 Others: Assembling & Troubleshooting of PC's, Windows Update & antivirus, Installation &
Troubleshooting of operating system's (Win XP & Win 2003server), Configuring MS Outlook
and its troubleshooting, Configuration & management of DNS, DHCP & Active Directory
Installation, Browsing come Internet work.
EXPERIENCE:-
Since March 2012 to till date working with New Computer World Midnapore as a Hardware
Engineer
Responsibility:-
 Keep customers informed of progress during issue lifecycle and make follow-up calls or
communications in a timely manner.
 Assist team members and provide support and solutions to customer queries to meet
company objectives.
 Maintain updated knowledge of company products and services to better provide customer
support and service solutions.
 Accessed documented procedures tools and manuals to provide support on company
supplied hardware and equipment.
 Gathered customer and technology information to determine technical support level;
elevate calls to appropriate support level as necessary.
PART TIME EXPERIENCE:-
AIRTEL Telecom/ Post paid (Area Manager Collection /1year) – March 2009--Feb -2010
Alarmist Insurance (ASM on Tanning Sector/6month)
CBS Work At Allahabad Bank (DEO Come Systems/ 2Years)
DEO of ECI Section work at Sadar SDO Office, (1Year)

3. EDUCATION:-
Diploma in Hardware Engineering
City College, Kolkata in 2008 (Dropout)
PERSONAL DETAILS:-
Father’s Name : Mr. Biswanath Sahoo
Date of Birth : 17th July 1984
Language Known : Hindi, English, Bengali
Hobbies : Sales & Service
DECLARATION:-
I certify that all the information above is correct and references are available if they are needed
hoping that my experience will be useful to you.
Date: - 11.10.2016
Place: -Kharagpur (Asit Sahoo)