Karthik P is seeking a position as an IT engineer. He has 3 years of experience in Windows support and administration including working as an IT support engineer for Rooman Technologies and a customer support representative for CMSIT Services. He holds an MCSA certification in Windows 2012 Active Directory and has skills in server installation, Active Directory administration, group policy management, and hardware and networking troubleshooting.

1. CURRICULUM VITAE
From,
Karthik.P
# 4/13, 7th
main, tank bund road,
Opp JP Park, Brindavan Nagar,
Mathikere, Bangalore-560 054.
Mob: 8550013394 / 9481074713.
Aim: To use my Technical knowledge, skills and abilities to learn and adopt new technologies
to analyze the requirements towards the growth of the company and thereby to establish in the
rapidly growing industry.
3 years of experience in WINDOWS.
Worked as customer support representative in CMSIT Services.
Certification :-
Windows 2012 Active directory (MCSA) under Apponix Technologies.
Professional Summary:
3 years of experience in WINDOWS SUPPORT.
1 year as IT Support Engineer in
IT Support Desk Under Rooman Technologies Pvt Ltd
Clients of IT Support Desk under Rooman Technologies Pvt Ltd:
1. Government Project (Atal Ji Jana Seva Kendra).
2. Kamal Bells.
3. Southern Travels.
4. Briganza.
5. Udaan.
Handling L1 tickets.
Solving clients issues through phone or remote or by visiting the client’s place.
Solving hardware and networking issues of desktop/laptop of customer calls by visiting the field.
Handling hardware and networking internal issues of company.
Sometimes visiting field out of Bangalore for support of Government project.

2. 2 years as customer support representative
Clients of CMSIT Services:
1. Exide life insurance.
2. BhartiAXA General insurance under AXA Technologies shared services
3. Punjab National Bank
For 2 years working as customer support representative
Handling L1 tickets.
Solving clients issues through phone or remote or by visiting the client’s place.
Solving hardware and networking issues of desktop/laptop of customer calls by visiting the field.
Handling hardware, Desktop, networking internal issues of company.
Create new user account and mailbox.
Rename User Account.
Disble/Enable a user account.
Unlock user account.
Creating, Renaming, Deleting Group.
Adding existing user to a group.
Move user to new location.
Disk Defragmentation.
Setting a Disk Quota.
Creating a partition using the Disk Management.
set up a Shared Folders.
System State Backup.
low disk space in System Monitor.
Break – Fix
First level administration of Windows Servers including the daily checklists.
Windows System Admin experience Desktop and Server
Working knowledge on Microsoft Services: AD / DNS / DFS / GPO / OU
Installing, Configuring, Basic troubleshoot, Monitor and Administering Windows Server based
Operating Systems with working knowledge of 1 Year.
Installing, Configuring and Hardening of Windows 2003/2008/2012 Servers
Installing, Configuring and Managing AD / DHCP / DNS Services.
AD Replication monitoring and regular health checks to be performed.
Creating Group Policies and implementation as per standard procedures.
Perform Security Health Check of Windows servers and other compliance related activities.
The setup and maintenance of new infrastructure of Windows 2003, Windows 2008 Server
Edition, windows 2012, Domain Controller, DNS Servers, DHCP Servers, File Server,
Adding existing user to a group.
Creating / Merging group policy for different domains.
Move user to new location.

3. Skills:
Certification :-
Windows 2012 Active directory (MCSA) under Apponix Technologies.
1. Install and configure servers.
2. Configure server roles and features.
3. Install and administer active directory.
4. Create and manage group policy.
5. Flexible in windows 98, 2000, XP, windows 7 troubleshooting
6. Troubleshooting and working Knowledge on MS office, MS Outlook, WinXP, Vista and
other industry standard applications etc.
7. Responsibilities in resolving issue of Desktops, Laptops, (Hardware, software and
application) and related peripherals (Printer, scanner etc);
8. Hardware Knowledge (Desktops, Laptops and networking devices).
9. Capable to diagnose and replace the faulty component of desktop/ laptop.
10. Hardware and Network troubleshooting, OS.
11. Troubleshooting knowledge on LAN/WAN networking infrastructure (Client Side).
12. LAN Networking (Client Side).
13. Client side Mail System (MS Outlook).
14. Active Directory, DHCP
15. Installations and support of Network operating systems like Windows 98/XP/2000/2003,
Network Components including switches, routers, etc and application software like MS
back office suit , Outlook .
16. Configure Routers.
17. Desktop Management. Knowledge of Hardware Troubleshooting
18. Problem identification and resolution and provide technical help on site.
19. Knowledge of Networking (TCP/IP, DNS, DHCP).

4. About me:
Good interpersonal skill.
Problem solving attitude.
Hard working.
Customer focused.
Team Worker.
Committed & responsible.
Good written & oral communication.
Perform overtime as and when it requires and flexible in 24/7 Shift.
Educational background
Qualification School/Institution Year of passing Class
SSLC St.Claret high school Mar-2005 First class (75.84%)
Diploma M.N.Technical Institute May-2008 First class (64.43%)
Declaration:
Dear Sir/Madam,
I am, Karthik P, a BE in CSE in Belgaum University with an aggregate of 55.18%. Here
by I do paste/ attach a copy of my resume for your kind reference. I here by declare that the
information furnished above is to the best of my knowledge and belief.
I will be much pleased to,
• To work in a globally competitive environment on challenging assignments that shall
yield the twin benefits of the job satisfaction and a steady-paced professional growth.
• To work efficiently and effectively as well as grow with a prestigious organization in
field of production, maintenance, and designing IT Products. So as to achieve self realization and
accomplishment of organizational goals.
• To work in a creative and challenging environment using cutting edge technologies
where I could constantly learn and successfully deliver solutions to problems.
• To develop my career as a IT Engineer where I will be a valuable team member,
contributing quality ideas and work for an organization where there is an ample scope for
individual as well as organization growth Development.
• To be an excellent IT professional and move into higher technology areas which
provide an environment to improve my technical and analytical abilities.
• To be in a position in a result oriented company that seeks an ambitious and career
conscious person where acquired skills and education will be utilized towards continuous growth
and advancement.
Expecting a Favorable Reply,
Thanking you,
Yours Faithfully
Place: Bangalore KARTHIK. P
RESUME

5. NAME KARTHIK.P
FATHER’S NAME PUTTARAJU
DATE OF BIRTH 05 April 1989
SEX Male
MARITAL STATUS Single
LANGUAGES KNOWN English, Kannada, Hindi
NATIONALITY Indian
STRENGTH self motivated, hard working, sincere.
EDUCATIONAL
QUALIFICATION ENGINEERING IN COMPUTER SCIENCE
PERMANENT ADDRESS # 4/13, 7th
main, Opp JP Park,
Brindavan Nagar, Mathikere,
Bangalore-560054.
E-MAIL ID karthik.p.raju10@gmail.com
PHONE NO: +91 - 9481074713
ALTERNATE NUMBER +91 - 8550013394
EXPERIENCE 1 year in ROOMAN TECHNOLOGIES PVT
LTD as ITSUPPORT ENGINEER
2 years in CMSIT services as customer support
Engineer.

6. NAME KARTHIK.P
FATHER’S NAME PUTTARAJU
DATE OF BIRTH 05 April 1989
SEX Male
MARITAL STATUS Single
LANGUAGES KNOWN English, Kannada, Hindi
NATIONALITY Indian
STRENGTH self motivated, hard working, sincere.
EDUCATIONAL
QUALIFICATION ENGINEERING IN COMPUTER SCIENCE
PERMANENT ADDRESS # 4/13, 7th
main, Opp JP Park,
Brindavan Nagar, Mathikere,
Bangalore-560054.
E-MAIL ID karthik.p.raju10@gmail.com
PHONE NO: +91 - 9481074713
ALTERNATE NUMBER +91 - 8550013394
EXPERIENCE 1 year in ROOMAN TECHNOLOGIES PVT
LTD as ITSUPPORT ENGINEER
2 years in CMSIT services as customer support
Engineer.