1. ASHLEY WASHINGTON
530 s 4th st Colwyn, PA 19023|
ashley.washington01@yahoo.com|
(610) 809-6599
OBJECTIVE
With my abilities obtained throughout the years, I am able to efficiently and professionally communicate
amongst my guest, my peers and management while also being a positive influence and motivator. I
exceed in customer service and safety, making sure that not only are my guests are comfortable can rely
on me, my guests can also do the same. I have the ability to solve difficult problems and be able to do
multiple tasks with little to no supervision in a timely manner. I am a diligent team player and an effective
team leader.
EXPERIENCE
Republic Airlines
Flight Attendant | April 2015-Present
 My core responsibility is to ensure the safety of both my passengers and as well as my crew members
while inflight
 Effective and efficient customer service is a key essential to my job
 Effective and appropriate communication amongst crew members and passengers
 Ability to extinguish and identify several types of fire and evacuate passengers and crew members
 CPR Trained and certified
US Airways
Customer Service Agent | August 2013-April 2015
 Customer service for our passengers during regular and irregular operations
 Being able to efficiently book flights, change flights, check flight statuses and more for passengers via a
computer based system and over the phone
 The ability to assist passengers with needs throughout the airport and on/off of our aircrafts
 Having the ability to effectively communicate to passengers, coworkers, supervisors and management in
a timely and appropriate manner

2. 2
 Mentor and supervise current coworkers and new hires
 Being able to properly process transactions and cash handle
Ruby Tuesday
Host/Bartender | April 2013-August 2013
 Having the ability to provide memorable customer service to our guests
 Providing a clean dining atmosphere for guests
 Being able to complete transactions, cash handling and working a POS system in a timely manner
 Completing guests orders and servicing food and beverages
Toys ‘R’ Us
Cashier | March 2012-February 2013
 Providing customer service to our customers by completing orders, registries, and returns
 Safely and effectively place products in appropriate places throughout the store
 Being able to assist customers with effective product knowledge
 Ability to make transactions and cash handling in a timely manner
EDUCATION
Art Institute of Philadelphia
 January 2012-Present
 Fashion Marketing | 3.1 GPA
 Bachelors degree program
Penn Wood Senior High School
 September 2006-June 2009
 High school diploma achieved
 3.5 GPA | Honor Roll

3. 3
SKILLS
Intermediate computer skills
 Microsoft Word | Microsoft PowerPoint | Microsoft Excel | POS Systems | QIK Computer System
Effective communication
 Verbal | Written
Safety Prevention
 CPR Certified
REFERENCES
Vaughn Brown
 Customer Assistance Representative | US Airways
 Philadelphia, PA
 (215) 609-7972
Rachid Butler
 Flight Attendant | Republic Airlines
 Philadelphia, PA
 (267) 467-5497
Joyell Mitchell
 Customer Service Representative | Alaskan Airlines
 Colwyn, PA
 (215) 301-3024