This document contains a personal profile and resume for Friyana Pithawalla. She is seeking a new role that utilizes her skills in retail sales, customer service, and her previous experience as a cabin crew for Etihad Airways. Her resume outlines her work history including positions at Bazxar DIFC, Etihad Airways, Spring Aldo Inc., Sportchek, and Canadian Tire. She also lists her education and qualifications which include a diploma from Canadian Tourism College and studies at Langara College in psychology, criminology, and general arts and science.

1. Friyana Pithawalla
Dubai – UAE.
Mobile: +971 551312441
Email : friyanabala@gmail.com
Personal Profile
As a self motivated and highly organized individual, my focus has always been to
complete each task given to be in the bestmanner. I am dedicated to excellence and
believe in building my character based on integrity and trust. As a result my ability to
relate with people and meet mutual benefits has always been my main goal and I look
forward to making a positive impact to your organization.
Objective
I seek a role that challenges the skills and abilities I have gained over the years in retail
sales , customerservice and until most recently as a cabin crew for Etihad Airways. I
have a constant desire to learn more and love to work in an enviornment that hones
my abilities and challenges me to do better.
Personal Information
Date of Birth : 9th of December1991
Nationality : Canadian
Visa Status : EmploymentVisa
Languages : English, Hindi, Gujrati
Driving Liscence : Valid UAE Drivers license

2. Work Experience
 Bazxar DIFC, Dhabi – UAE. Duration : May 2016 – Present
 Position : Hostess
 Key Duties :- Part of the pre-opening tem of this food hall styled restaurant concept in DIFC
 Be the first to greet guests personally and maintain and recall guest profiles
 Offer suitable seating arrangements to diners and present menus while giving a brief description
 Ensure sufficient menu count is maintain to cater to number of guests
 Engage in conversation with guests and convey all necessary feedbck to management
 Etihad Airways, Abu Dhabi – UAE. Duration : June 2013 – Jan 2016
 Position : Premium Cabin Crew ( FJ )
 Full-Time Performance Administrator ( Etihad Airways Headquarter)
 Key Duties :- Attend preflight briefings on details of the flight.
 Ensure that adequate supplies of refreshments and emergency equipment are on board.
 Assist in cleaning the cabin between flights.
 Demonstrate the use of safety and emergency equipment.
 Ensure all guest have seatbelts fastened and ensure other safety requirements are met.
 Serve, recommend and sell, beverages, meals, or snacks in First and Business Class and assist on-
board chef with all tray service and pre plated service.
 Take care of guests’ needs, particularly those with special needs.
 Reassure guests during flight, such as when the aircraft hits turbulence.
 Administer first aid to passengers or coordinate first aid efforts, when needed.
 Direct guests in case of emergency.
 Part of the onboard Etihad Nanny Programme.
 Upload Daily Flight Envelopes, Review and asses Guest/Crew complaints and compliments.
 Filing important flight manifest.
 Well versed with Microsoft Office-Word Excel and Powerpoint.
 Spring – Aldo Inc. – Richmond, BC - Canada. Duration :October 2010 to Jan 2013
 Position: Sales Executive.
 listening to customer requirements and presenting appropriately to make a sale.
 maintaining and developing relationships with existing customers in person and via telephone calls
and emails.
 cold calling to arrange meetings with potential customers to prospect for new business.
 responding to incoming email and phone enquiries.
 acting as a contact between a company and its existing and potential markets.
 negotiating the terms of an agreement and closing sales
 challenging any objections with a view to getting the customer to buy.
 Maintaining store and display inventory and reordering of supplies
 reviewing my own sales performance and aiming to meet or exceed targets.
 liaising with suppliers to check the progress of existing orders

3.  Sportchek. - Richmond, BC - Canada Duration : May 2010 to Jan 2011
 Position : Sales Executive
 Canadian Tire, Richmond, BC – Canada. Duration :June 2008 to Jan 2010
Position : Sales Associate
Educational Qualification
 Langara College – Vancouver, BC – Psychologyand Criminology
 Canadian Tourism College – Vancouver, BC – Pre-EmploymentFlight Attendant
Diploma certification.
 Langara College – Vancouver, BC – General Arts & Science and criminology.
 Cambie SecondarySchool – Vancouver, BC – High SchoolDiploma.
Certificates & Achievements
 On board Nanny Training workshop – Etihad Airways
 First and Business – Premium service training programme – Etihad Airways
 First Aid Training Programme – ‘How to save a humna life’
 Top scorers amongst entire graduating batch at the Etihad Academy
 Japenese Trained to better serve and understand guests
 St John’s Ambulance – EmergencyFirst Aid – Level 1
 First place and winner of the annual Richmond Dragon Boat Festival
 ‘ Serving It Right’
 ‘ Good Work Habits Student”
Volunteer Activities
 ‘Downtown Eastside Womens Centre’ – Volunteer at the community service centre
dedicated to serving the needs of underprivilaged wemen.
 ‘McNealy Elementary SchoolLibrary’ – Library helper- assisting students, checking
books,record keeping and other day to day activities of the library.
 Senior Centre’ – Helper at Senior citizens centre in my area.
 Grand Committee activity menber
 Member of ‘ZSBC’ Sports Club – ( Athelete of the year award winner 2005)
 Member of the ‘Surgin Sturgeons’Dragon Boating Team
 Member of the ‘ Hot Ink’-critical writing class for wemen
 Member of ‘ Shiamak’s ‘ award winning dance school.