Natasha Sodhi has over 10 years of experience in customer service roles including as a passenger service agent, receptionist, and waitress. She has strong communication, organizational, and problem-solving skills. Her education includes a BTEC National Certificate in Business and apprenticeships in business administration and customer service. She is seeking a new customer service or administrative role.

1. Natasha Sodhi
89 Tudor Road, Hayes, Middlesex, UB3-2QE
Mob: 07703417302 Email: tasha.sodhi@hotmail.co.uk
I am a versatile, organised and punctual individual who has great experience in working and
dealing with customers, both verbally and orally. I have worked in various job roles including a
passenger service agent, sales assistant, waitress and receptionist. I am a dependable, solid
team player with good communication skills that can also work well individually to deliver
results. I also have the ability to use my own initiative to make quick and effective decisions with
frontoffice experience.
Key Skills
 Customerservice &salesskills(meetingand exceedingtargets)
 Numeracyandliteracyskills
 ICT skills- greatknowledgeof Microsoftoffice andInternet
 Multi lingual – English,Punjabi &Hindi
 Excellentcommunicationskillsverbally&orally
 Time managementandorganisationalskills
 Work well withinateam& individually
 People andorganisational skills
 Can workwithALTEA and SITA systemtocheck in
Work History
PassengerService Agent, HeathrowAirportTerminal 3 04/2014 – 04/2016
AdministrationAssistant/Receptionist, BaylisHouse Hotel,Slough 05/2013 - 02/2014
Call Centre Operative, SkyAviationSupportServices,Hayes 04/2012 – 05/2012
ReplenishmentStaff, Tesco,Yeading 01/2012 – 02/2012
CustomerService Agent, BlackjackPromotions,Heathrow 10/2010 – 01/2012
SalesAssistant, WilkinsonsPLC,Hayes 01/2011 – 02/2011
Waitress, Bbar & Restaurant,Hayes 09/2006 – 02/2007
SalesAssistant, Woolworths,Uxbridge 07/2006 - 07/2006

2. Education & Qualifications
Uxbridge College, ParkRoad,Uxbridge 09/2009-07/2011
 BTEC National Certificate InBusiness –NVQLevel 2– 3
MellowLane School, HewensRoad,Hayes 09/2003-07/2009
 BTEC First DiplomaInBusiness –NVQLevel 1
 G.C.S.E’sgainedin9 subjectsincludingMathsandEnglish
Other Training
Cams College, 7 NestlesAvenue,Hayes 01/2013-03/2014
 ApprenticeshipInBusinessAdministration –Level 2
Strive Training, 460-466 Uxbridge Road,Hayes 12/2012-12/2012
 CustomerService –City& Guilds – Level 1-2
HAL Academy, Urban Futures,Heathrow 10/2012-11/2012
 PreparationForWork AtHeathrow – EDI LEVEL 1
Hayes Campus, College Way,ColdharbourLane,Hayes 02/2012-03/2012
 IndianBridal Make Up & Bindi – Level 2 – Part Time
Hayes Campus, College Way,ColdharbourLane,Hayes 11/2011-11/2011
 Retail SkillsKnowledge–City& Guilds – GOLA Tested
Interests
 I enjoysocialising withfriendsandfamily
 I enjoyplayingbasketball,volleyball and football
 I am very passionate aboutmusicanddancingand have also performedlivewithsemi
professionaldancers
 I alsoenjoydoingIndian bridal makeupinmyspare time
References
Available onrequest