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Chelsea Moses
Chelseamoses6@gmail.com 
 678-266-8967
www.linkedin.com/pub/chelsea-moses
Summary of Qualifications
I began my career in hospitality July 2012 as front desk agent, and it has been my
passion ever since. My first property was a four star, full service, 495 room property; with 7
meeting spaces, three grand master ball rooms, and three restaurants. After a year and a half I
earned my associates degree in business in 2013, I then took on more responsibility as the front
office supervisor where I created the schedule for all front desk staff, and worked closely with
the front office manager. I enhance those skills on the job over the next 2 years, and was
promoted to Assistant Front Office Manager in 2015; shortly after I earned my Bachelor’s
Degree in Business Administration. I am currently the pm supervisor at the Hyatt, and have
recently earned my MBA in Management September 2016. My hand on experience in addition
to my education makes me a great candidate and asset to your company.
Experience
Crowne Plaza Ravinia | 4355 Ashford Dunwoody Rd, Dunwoody, Ga 30346
Guest Service Agent July 2012 – November2013
 Greet Guest upon arrival
 Check-in/ Check-out guest via Opera PMS system
 Credit/ Debit authorizations
 Cash handling
Front Office Supervisor Nov. 2013- January 2015
 Front Office Scheduling for 11 guest service agents, 2 Lobby Ambassadors, 3 Drivers, and 2
Bellman
 Implement new ideas and procedures to improve operations and customer satisfaction
 Resolves guest service issues quickly, efficiently, and courteously
 Ensures market rates match rate codes
 Augmented an improved checklist of duties for employees to complete according to their
shift, in order to adjust to changes in company standards and procedure, which was adopted
and then implemented by the management.
Assistant Front Office Manager January 2015- August 04, 2015

2. Chelsea Moses
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 Schedules Front desk staff
 Delegates specific task to team members
 Coordinates front office pre-shift staff meeting
 Develop staff into future leaders, supervisors, managers for the company
 Research and investigate customer accounts or open folios (balancing accounts)
 Processing guest folios through electronic database PMS system OPERA
 Maintains working relationships and communication with all departments
 Administrative ADP portal access for monitoring labor hours
Hyatt Regency Suites Windy Hill 2999 Windy Hill Rd, Marietta, Ga
Lead Guest Service Agent August 04, 2016 – present
 Check-in/ Check-out guest via Opera PMS system
 Credit/ Debit authorizations form
 Guest service resolution/ recovery
 Increase guest service scores by effectively helping to improve employee work performance
 Make new reservations through Reserve PMS system
 Shift Reports
 Cash handling
 Monitor the guest ledger daily as well as the credit limit report to ensure that we are
able to collect funds upon the guest checkout.
Skills
 Guest Service Recovery
 Advanced Communication
 Interpersonal Relations
 Strong Leadership/ Ability to Motivate
 Staff Scheduling
 Delegating and coordinating task among staff
Education
American Intercontinental University
October 2013 Associates in Business Administration
July 2015 Bachelors’ in Business Administration
July 2016 MBA Management
Certified Guest Service Training under Remington Hotels