Christine Gallyot Wakenight has over 20 years of experience in credit and collections management across various industries. She has a proven track record of developing credit policies, managing customer accounts, resolving disputes, and reducing days sales outstanding to optimize company sales and debt mix. Most recently, she served as Senior Credit Analyst for Wilson Sporting Goods for over 15 years, managing a $10M portfolio and receiving the Credit Analyst of the Year award twice. She prides herself on her strong relationship management, customer focus, communication skills, and ability to creatively solve problems.

1. Christine Gallyot Wakenight wakenight@sbcglobal.net
630-362-0811  1006 Pheasant Run Lane, Aurora, IL 60504
PROFESSIONAL SUMMARY
Senior Credit/Collections Analyst with over 20 years’ experience in various industries developing and upholding
credit policies in order to optimize company sales to debt mix. Strong relationship management experience with
internal staff as well as customers & vendors. Results orientated, customer-focused, team builder, and creative
problem solver. Trainer for new employees, achieves consistent results, utilizing excellent communication skills,
team player, self-directed, committed, flexible and adaptable.
 Customer/Sales Relationships  Financial Analysis
 Negotiations/Payment Plans  Profitability Improvement
 Product/Market Analysis  SAP/AS400
PROFESSIONAL EXPERIENCE
WILSON SPORTING GOODS, Chicago, IL 1988 – 2016
World's leading manufacturer of sportsequipment, apparel and accessories with $470M salesvolume, 1034
employees/7 US locations.
Senior Credit Analyst,2001 – 2016
Reporting to Director of Credit, responsible for managing collections on a $10M customer portfolio for the North
Central US, Wilson Racquet Sports. Manage approximately 500 customer’s accounts with up to $150K credit line
limits. Accountable for providing customer service on collection issues, settling past due invoices, reducing Days
Sales Outstanding (DSO), reconciling customer accounts and resolving disputes and short payments. Work with
Sales and leadership to resolve issues with large past due accounts.
Responsibilities Included:
• Reviewed account applications, setting up new accounts. Consistently resolved short payments within 14
days, which exceeded standard goal of 60 days.
• Provided customer service regarding collection issues, reviewed customer adjustments.
• Maintained a responsive working relationship with customers to resolve past due.
• Enlisted the efforts of the Sales Department to assist when necessary to accelerate and resolve account
disputes.
• Assisted in training new personnel.
• Approved credit memos for Racquet Sports Division
Received Credit Analyst of the Year award twice. Program started in 2009.
Represented the company at National Credit Manager Association meetings.
National Account Analyst,1999-2001
Reported to the Credit Manager, responsible for managing National accounts for two Divisions of Wilson Sporting
Goods. Accounts were Wal-Mart, Dick's Clothing, Oshman's, Shopko, Henry Modell each averaging over $300M
annually. Also used Retail Link (an internet based system) to support all Wal-Mart transactions.
Responsibilities included:
• Cash application for the divisions.
• Did credit analysis, financial analysis, market trends.
• Resolution of debits averaging 10K per month.
• Exposure to transportation and warehouse procedures.
• Approved credit memos for divisions.
• Assisted in training new personnel.
Represented the company at National Credit Manager Association meetings.
Senior Credit Analyst,1992 – 1999
Reporting to Director of Credit, responsible for managing collections on a $10M customer portfolio for the North
Central US, Wilson Racquet Sports. Manage approximately 500 customer accounts with up to $150K credit line
limits. Accountable for providing customer service on collection issues, settlement of past dues invoices, reducing

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Days Sales Outstanding (DSO),reconciling customer accounts and resolving disputes and short payments. Work
with Sales and leadership to resolve issues with large past due accounts.
Responsibilities included:
• Provided customer service on collections for past due accounts.
• Researched and resolve past due and disputes on short pays.
• Prioritized daily calls and maintain a low DSO for department.
• Maintained bad debt accounts, resolve accounts placed with attorneys, monitor bankruptcy files.
• Reconciled freight claims.
• Approved credits for all three divisions of Wilson Sporting Goods.
Claims Manager,1988 – 1992
Report to the Regional Credit Manager.Responsible for the departmental processing of $300M in customer payments
annually for 12,000 accounts.
Responsibilities included:
• Solely responsible for collection of $25M annually from key accounts, Chicago Bears, White Sox, Cubs,
USTA, preferred players, etc.
• Negotiated and resolved accounts placed for collection. Testified at trials, monitored bankruptcy files.
• Coordinated departmental resolution of $20M annually in claims.
• Reconciled claims filed for lost shipments with freight carriers
• Oversawdepartmentalfunctions. Responsible for hiring and training newpersonnel, evaluations, performance
appraisals and implementation of departmental procedures.
Promoted from Senior Credit Analyst to Claims Manager within first six months.
SALLE MAE, Student Loan Servicing Center, Lawrence, KS 1985 – 1988
The largest private student loan lender,owns 24 percent of outstanding student loans worth $28 billion.
Senior Customer Service Representative
Immediate supervisor for a staff of 25 in teleprocessing department. Responsible for overall performance of the
department.
Responsibilities included:
• Established daily priorities and assigned day-to-day duties.
• Trained and motivated staff.
• Conducted performance appraisals, staff meetings.
• Responsible for the compilation of daily, weekly and monthly departmental reports.
• Primary contact for banks and loan guarantors.
BAXTER TRAVENOL LABORATORIES,Parenteral Product Division, Deerfield, IL 1982 – 1985
One of the largest pharmaceutical companies in the world. Over 8 billion in sales, employing over 48,000
worldwide.
Customer Service Representative
Collection of $35M in accounts receivable annually.
• Developed client payment plans.
• Reconciled problem invoices and contract disputes.
• Forecasted for the achievement of individual and department goals.
• Assisted in the training of Junior Representative.
• Received awards periodically for achievements in collections.
EDUCATION
Elmhurst College, Elmhurst, IL
B.S. in Economics and Psychology, June 1980
Licensed Life and Health Insurance Agent for Illinois -2016

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