1. Karthick Thangaraj
E-mail : Karthick.me@gmail.com
Mobile: +971527536045
OBJECTIVE :
To join a dynamic organization with high spirit and burning desire to achieve the set goals in the ideal
environment where I can utilize my skills and experience to improve operations, people management and
effective transition and can look forward for potential of growth and success carrying with zeal and
enthusiasm.
PROFESSIONAL SUMMARY:
Over 8+ years of IT experience in windows, software and hardware (Desktop/Laptop/Printer/Tablets
Support). Worked on infrastructure support. I have a very good exposure on latest software and hardware
technologies and devices. I have been in the support role for incident management and System, laptops,
desktops support for DELL internal support and HP Note Books/Desktops. Good team player, strong team
orientation & leadership qualities, hardworking and enthusiastic. Excellent communication, presentation
skills, customer oriented attitude and ready to take new challenges.
ACADEMIC QUALIFICATION:
Master of Science and Computer Science (MSC (CS)) - Bharathidasan University, India.
Bachelor of Commerce, (B.Com) - Bharathidasan University, India
Certification:
 CompTIA A+ Certified, (License No.63891)
 ITIL V3 Foundation 2011 Certified (GR750272173KT)
Trainings:
 MCSE Training attended

2. WORK EXPERIENCE:
 Working as a Desktop Consultant at SUTHERLAND GLOBAL SERVICES, JLT, Dubai.
Client: Department of Dubai Tourism and Commerce Marketing (DTCM)
From Feb 2014 to till date
 Worked as an IT Engineer at CADD EMIRATES COMPUTER TRADING LLC., Dubai.
Client: Department of Dubai Tourism and Commerce Marketing (DTCM)
From Feb 2014 to Feb 2016
 Worked as a Desktop Engineer at Vee Two Info Solutions, Chennai, India.
Client: Aspire Systems India Ltd., Chennai,
Feb 2013 to Jan 2014
 Worked as a Support Engineer Web Networks Madras India Pvt Ltd. Chennai, India
Client: UASC (United Arab Shipping Company, Chennai.)
Jun 2012 to Jan 2013
 Worked as a First Level Support Engineer at PCS Technology, Chennai.
Client: Cybernet Slash Support (Client), Chennai, India.
Feb 2011 to Jun 2012
 Worked as an IT Support Engineer at HASOF Solutions, Trichy, India
Sep 2009 to Dec 2010
 Worked as an IT Support and Sales Engineer at Sun Silicon World, Salem, India.
Client: Oxford Engineering College, Trichy.
Aug 2008 to Sep 2009
CONTRIBUTION/ROLES AND RESPONSIBILITIES:
 Active directory users and security group’s creations & management.
 Creations of Exchange mailboxes, distribution lists and its management.
 File & Print server management.
 Working in JIRA ticketing tools based on SLA and generate reports on daily and weekly basis.
 Installed SCCM client tools and managing calls through remotely.
 Virus and spyware removal
 Troubleshooting Desktops/Laptops/Mobile devices/Printers/Fax machines/Scanners/Copiers
 Experience with various desktop imaging software like Acronis or Ghost
 Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching
and Firewalls
 Effectively communicate system and network events and root cause analysis after resolution.

3.  Coordinated and supervised with four support staff, Prioritized and delegated tasks, provided
motivation and right direction to create a positive work environment and ensured accurate, on-
time completion.
 Coordinated and follow up with purchase whatever IT related requirements.
 Handle responsibilities of managing configurations and the deployment of equipment in
compliance with established technology policies.
 Act as lead software resolution architect in planning and configuration assessments for OS issues
hardware issues and software issues and basic knowledge for setting up a network connections,
and other communication devices.
 Maintain contact with clients to ensure quality level of support; interacts with users in non-
technical & Technical clear terms.
 Tasked to improve on these or develop better versions to cover the needs of some of the other
sectors of business that use computers as well.
 Install and maintain these computer hardware and the other components that are needed to make
these equipment work
 Maintaining & Scheduling Service Dispatch records For Hardware Replacements in contact with
field Technicians and following up the same.
 Managing Help Desk: As Its main objective is to provide a first line of supporting resolving
service interruptions as quickly as possible.
 Supervising maintenance and service level contracts.
 Managing and centralizing all the processes associated with IT management.
 Managing a setting up of network connections of printers and configuring.
 Handling technical/software issues with rapid Client Interaction. Handling outages and
maintaining reports for request and changes.
 As local users are working on Remote Desktop server through their local systems so need to
manage remote desktop server profiles and sessions.
 Installing and updating Anti-Virus Clients on all local system which is configured using
Symantec Endpoint Protection manager.
 Troubleshooting and resolving all types of local client issues occurring on various windows
platforms.
 Troubleshooting HP Printers, replacing cartridges and getting them serviced periodically.
 Doing inventory management purchasing and keeping stock of Toners and Drums for all kinds of
Printers, Desktops, Laptops.
TECHNICAL SKILLS:
 Client Operating Systems: Windows 7 / windows 8 & 8.1 / Windows 10 / MAC OS
 Server Operating Systems: Windows 2003 / windows 2008 / windows 2012
 Active directory, DHCP, DNS & Group policy management
 File & Print servers installation and management
 Desktop & Laptop installation, configuration & troubleshooting
 Microsoft Outlook client configurations and troubleshooting.
 Facility arrangement Like Projection system, cabling structure etc.

4. STRENGTHS:
 Presentation Skills
 Reporting on time(internal & clients)
 A flair for learning New Technology.
 Self-confident & able to change according the required atmosphere.
 Ability to handle Challenging tasks
 Good communication skills and ability to explain proper perception of concept.
 A proportional combination of Devotion, Dedication and Determination.
 Good Analytical Skills.
 Energetic and Quick Learner.
 Responsible, Creative & Optimistic
PERSONAL INFORMATION:
Name : KARTHICK.T
Father’s Name : K.THANGARAJ
Date of Birth : 06-05-1985
Gender : Male
Nationality : Indian
Passport No : H2266259
Marital Status : Single
Languages Known : English & Tamil
I declare that all the information stated above is true to the best of my knowledge.
Date:
Place: Dubai (Karthick.T)