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How are students’ expectations and experiences of their digital environment changing?
This document summarizes a workshop about gathering student expectations and experiences of digital technology. It discusses the Digital Experience Insights tracker, which is a student survey on digital experience administered across UK institutions. Representatives from Ulster University and Northern Regional College shared key findings from administering the tracker at their institutions. They found that reliable WiFi and interactive learning were priorities for students. The workshop concluded with a discussion about how institutions could better involve students in shaping digital developments.
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How are students’ expectations and experiences of their digital environment changing?
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- 2. How are students’expectations and experiences of their digital environment changing? Ruth Drysdale, Jisc Fiona McCloy, Andy Jaffrey and Andrew McAnallen, Ulster University Helen Dixon, Northern Regional College
- 3. »How do yougather your students’ expectations and experiences of technology within your institution or on your course? »Share your ideas with us: › Visit menti.com › Enter code 21 23 16 Your students’ voice about their digital experience?
- 4. Workshop overview »Background tothe digital experience tracker »Ulster University »Northern Regional College »Questions »Group discussion »What can you take away and use in your context?
- 5. ‘Not just anothersurvey…’
- 6. Sector analysis Enhance service Collect Improve Jisc consultancy Tracker launch Sector analysis Organisational analysis Experts panel Insightdrives organisational improvement Change initiated Review of service scope & question set Enhance service Analyse Data collection Digital experience insights service, launches Sept 2018 Digital Experience Insights » Student tracker » Staff tracker » Research tracker in development
- 7. Digital experience insights(Tracker) is: » A student engagement process, governed by national guidance » A tried and tested student survey, made up of: › Closed questions that can be benchmarked › Open questions for local analysis › Add or customise further questions » Compare student feedback with teaching staff views and organisational factors » A Community of practice around the tracker process and findings (including student representatives)
- 8. » Initial questionsbased on ‘digital student’ research and sector consultations (2016) » Closed pilot with 24 selected institutions (2016) » Open pilot with 85 self-selecting institutions and 29k respondents (2016-17) » 2018 pilot with 90 institutions and 39k respondents with 20 international universities » Reports available from http://bit.ly/jisctracker17 http://bit.ly/tracker17brief Extensively trialled and evaluated Student questions available from http://bit.ly/trackerguide
- 9. Key findings from2017…
- 10. National insights aboutattitudes to digital technologies - 2017 Technology makes me more independent and makes it easier to fit learning into life Submitting assignments electronically is more convenient
- 11. National insights Virtuallearning environment - 2017 Rely on their institution’s VLE to do their coursework Regularly access their institution’s VLE via a mobile device
- 12. National insights fromlearning and teaching Qs- 2017 »In qualitative data, students overwhelmingly ask that digital technology does not replace face-to-face teaching »They do want more reliable and more joined-up access to services… »… and more interaction, f2f and with digital systems
- 13. National insights fromlearning and teaching Qs- 2017 »The digital confidence and capability of teaching staff is significant to students’ overall digital experience … »Students want consistency in the use of core technologies… »… but for teaching staff to be diverse, creative, discriminating and selective in their use of technology
- 14. Understanding our digital students FionaMcCloy, Andy Jaffrey and Andrew McAnallen, Ulster University
- 15. »Well-established digital presence »Fragmenteddigital data sources »Jisc tracker (2016/17 and 2017/18) »Student digital experience and benchmarking Student digital experience at Ulster
- 16. »Personal institutional(digital learning spaces) »Quality of digital provision »Increase digital capabilities »Open access »Reliable WiFi »Video learning content »Interactive learning »Mobile learning »Apps What we found out…
- 17. 80% are moreindependent in their learning, 77% can fit learning into their life more easily, and 72% enjoy learning more when digital technologies are used on their course.
- 18. 96% use personallaptops and 88% use personal smartphones to support their learning.
- 19. Digital tools orapps really useful for learning »Student preferences »Supported/non-supported »Range of activities »Opportunity to integrate into the learning design
- 20. »Student voice »Evidence-informed improvements »Studentpartnerships »Institutional stakeholder framework »Benchmarking Institutional influence
- 21. Except where otherwisenoted, this work is licensed under CC-BY-NC-ND. Instructional design consultant Thank you Fiona McCloy, Ulster University fp.mccloy@ulster.ac.uk
- 22. Tracking our digitalprogress – what our students think Helen Dixon, Northern Regional College
- 23. » Gather evidencefrom learners about their digital experience early in the implementation of our strategy » Opportunity to benchmark performance across FE sector » Inform decision making around digital learning » Demonstrate quality enhancement and student engagement » Most of the hard work is done for us! Why do we take part in the Tracker?
- 24. »Increase in %of students who use educational games or simulations »Increase in % of students who use polling devices or online quizzes »Decrease in % of students who would like the Digital Learning Environment to be used more by their tutors »Decrease in % of students who believe online assessments are delivered and managed well Mostly similar but some fluctuations Key findings compared to last year
- 25. How do wecompare to the rest of the FE sector? »Access to desktop computers »Access to e-books and e-journals »Access to health and wellbeing services online »Overall College digital provision »Digital teaching and learning More positive on »Access to laptops, tablets and smartphones »Ability to participate in student union activities online »Use of educational games or simulations and online polling devices or quizzes »Reliable WiFi Less positive on
- 26. When digital technologiesare used 66% of students feel more independent in their learning 64% understand things better 62% enjoy learning more "Have a comprehensive induction to explain all digital services that are available at the beginning of the course." Care and Access student
- 27. How can weimprove their experience? Improve the WiFi Make more resources available online Make more use of BigBlueButton and video tutorials Make lessons more interactive "As so many of the students use portable devices the need for a reliable WiFi signal is evident." Engineering and Built Environment student
- 28. Our responses tostudents' feedback »Creation of Student zone on the DLE for student services »Improving our induction resources »Developing digital learning hub for student information and guides »Continued training for staff on online assessment and activities
- 29. Except where otherwisenoted, this work is licensed under CC-BY-NC-ND. Dr Helen Dixon Head of digital learning Helen.dixon@nrc.ac.uk Thank you! Northern Regional College @NRCDLT
- 30. Group discussions –on your tables » Consider your current context and practice, and the examples that you have heard about today… › Identify at least one takeaway / action on how you might better engage your students’ in digital developments » Share your feedback › http://bit.ly/NITracker » How could the digital experience insights make a difference…? » At your university/college: › To students? › To teaching staff? › To organisational strategies and investments? › What are the risks and barriers?
- 31. What one thingcan you do to better gather your students’ digital expectations and experiences of technology and involve them in digital developments?
- 32. Follow our developments »Report of 2017 Tracker findings: http://bit.ly/jisctracker17 » Summary of 2017 Tracker findings: http://bit.ly/tracker17brief » Tracker blog: https://digitalstudent.jiscinvolve.org » Follow #digitalstudent and @jisc » Change agents’ network supporting student staff partnerships http://can.jiscinvolve.org » Change agents’ network mailing list jiscmail.ac.uk/CAN » As of September 2018, this project will transition to a full service. If you would like to enquire about how to purchase this optional service, or to be kept up to date on progress, please register your interest by filling out our form: » http://bit.ly/2sDloA9
- 33. Except where otherwisenoted, this work is licensed under CC-BY-NC-ND. Ruth Drysdale Senior co-design manager Ruth.drysdale@jisc.ac.uk Thankyou
Editor's Notes
- #3 The Student Experience is made up of the Digital as well as the physical environment for on campus students For enhancement purposes we need to understand and evaluate both these environments We can analyse behavioural data (VLE, library loans, attendance, achievement) for Learning enhancement (or LA) purpose but also need to get the students perception to understand what they are thinking – so listen to the Student voice – then feedback – because they will give authentic concerns that it is polite to respond to even if its just explaining why you haven’t done what students might be asking for
- #4 Get them to spend a few mins on their tables sharing what they do then ask them to feedback using Menti – show the results during group discussion later – or have the brower up and open and show the results coming in: Use my log in details for Menti – www.mentimeter.com s.knight@jisc.ac.uk jisc123
- #5 Ask audience their roles to see if they are more interested in using Tracker or its findings in relation to T and L – eg those involved in delivering learning Those involved in supporting staff with Tel or managing TEL Those working in library or learning resources? Or other?
- #6 What is the ‘Digital Experience Insights service? Well its not just another survey – we have all heard of ‘survey overload’ But this service is so much more than a set of surveys
- #10 Reposition /resize /remove text box as required
- #12 “I find it more convenient to submit assignments electronically” – 80% of HE and 62% FE learners agreed
- #15 Use for Northern Ireland
- #18 Reposition /resize /remove text box as required
- #19 Reposition /resize /remove text box as required
- #23 Use for Northern Ireland
- #31 Use padlet to gather feedback from tables and then a few key points from the delegates
- #32 Reposition /resize /remove text box as required