The document is a resume for Armelyn Montenegro highlighting her 6+ years of experience as a hostess in the foodservice industry in Dubai, UAE. She has expertise in reservations handling, customer service, and ensuring cleanliness and maintenance of dining facilities. Her accomplishments include resolving a difficult reservation issue and receiving hospitality training certifications.

1. ARMELYN MONTENEGRO
● Fairmont Accommodation ● Al Quoz Dubai UAE ● 0525975002 ● almontenegro87@yahoo.co.uk
❖❖ HOSTESS ❖❖
SUMMARY: Energetic and highly-motivated hostess with 6+ years’ progressive experience
in the foodservice industry. Expertise lies in working in all day dining restaurants, providing
high quality services and maintaining a constant professional attitude. Focused on ensuring
customer satisfaction through provision of exceptional customer services.
COMPETENT AT
Handling reservations for different meal periods and restaurants.
Coordinating delivery of exceptional customer services and constant customer
satisfaction to ensure repeat business opportunities
Inspecting and maintaining dining facilities to ensure delivery of smooth services
AREAS OF EXPERTISE
Menu Development Support
Reservations Handling
Table Management Systems Table Rotations
Food Safety and Hygiene Menu Recommendations
Cashiering Stock Maintenance
Dining Room Occupancy Charts
ACCOMPLISHMENTS IN HOSPITALITY ARENA
Reined during a particularly tricky situation involving confused reservations, by
ensuring customer satisfaction for both parties
LQA champion, Service Plus and Training Committee.
Acting F & B concierge and assisting Coordinator task if required
Held trainings and workshops to increase colleagues’ food and beverage knowledge
and service essentials
Completed Fame (Fairmont Artistic Mixology Class), Fairmont Gold concierges cross
exposure and Complain Handling Training

2. PROFESSIONAL EXPERIENCE
Hostess | FAIRMONT, DUBAI, UAE | June 2014 – Present
Welcome restaurant patrons as they arrive and inquire if they have reservation
Lead customers to tables; assist them in getting settled and offer menus, provide
information regarding the day’s specials and giving orientation to buffet
Coordinate the preparation and delivery of checks to c ustomers and process
payments
Ascertain the overall maintenance and cleanliness of the restaurants.
Respond to telephone calls and emails for information and take and record
reservation
Understand shift end reports in the outlet and the POS and Opera system
OTHER EXPERIENCES
Server | Fairmont Hotel and Resorts, Dubai, UAE | Feb. 2014 – June 2014
Food Runner | Fairmont Hotel and Resorts, Dubai, UAE | May 2013 – Feb. 2014
LSM trainee | Emirates Fast Food, McDonalds UAE | June 2011 – April 2013
Food Quality Controller | St. Lukes Medical Centre, Phil. | Jan 2009 – May 2011
Secretary and Purchaser |Whoopi Convenience Store, Phil. | June 2008- Dec 2008
EDUCATION
ST MARIE DE RODAT SCHOOL, MARIKINA, PHILLIPINES – 2008
Bachelor of Hotel and Restaurant Management
COMPUTER SKILLS
POS System
Word,Excel,Power point and Outlook
Opera
Micros
Spasoft, Tawilati, Reserve Out and E2E
Java, Symphony and MC