panagiotis cv updated 2

PANAGIOTIS BOURIKOS
Dimokratias Avenue 21 Contact: 00357-96780549
Geri, 2200 Email: Panosbour@windowslive.com
Nicosia Date of Birth: 22/06/1984
Cyprus Nationality: Greek
Career objective
A management position within the Administration or to obtain a position with supervisory responsibilities in hospitality
industry, of an organization with excellent reputation, where continuing training and appraisal will complement my
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will to progress.
Core Competencies and Personal Abilities
Communication skills
Long-term exposure to multicultural environments as well as Hilton’s constant training have both contributed to a
superior communication skills level. This helps in getting my message across and in understanding other peoples’
points of view.
Decision making
In my current role I utilize of my decision making abilities, as the fast-paced environment requires my constant input
in all Food and Beverage department.
Motivator
Thanks to my leadership abilities and to the fact that I am regarded as a role model, people come to me for advice
and I have initiated highly effective projects, which resulted in better performance and better motivation for all team
members.
Drive and resilience
The volume of work at food and beverage departments is constantly very high. My performance during the transition
from Fidelio PMS to MICROS PMS proved my ability to learn very quickly, adapt to new situations and deliver
superior results in a completely new environment. As a Head waiter, I deliver an excellent performance, being
commended several times for my performance under pressure.
Managing others
In my current assignment I have the reputation of running even the most challenging shifts in an orderly fashion,
constantly trying to be a balance and support factor for my team. I am the connection between the team and the
management for all operational updates.
Languages
English fluent (FCE Michigan Certification ), Greek (native).
Computer skills
MICROS, Microsoft Word, Microsoft Excel.
Education
Digital Systems and
principles of technology Degree University of Pireaus
2003 - 2009
High School in Pireaus International Baccalaureate
1999 - 2002
Seminars attended: Participation of the sap netweaver seminar: New applications of
technology (23/03/2005).
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Introduction seminar to the operations Of computer systems of Apple and Mac OS TIGER 10.4
(05/12.2005).
Seminar to the absolute digital world in (07/04/2006) and Introduction to High technology in
(09/03/2005).
Other Diplomas or Certificates: Supervisory and management techniques,bar academy (basic
technics), wine tasting, HACCP, Hilton trainings on supervisory other teams. .
Relevant employment
Assistant Manager (Supervisor) TO ELLINIKON a new Greek Restaurant at Hilton Park Nicosia, a four-star,
194 rooms property close to city’s center, working with different
management team of the company.
June 2015 – currently
Achievements
 After my fast-- growned and succesful route the past 4 years working under a HILTON HONNORS company,
 I was promoted to act as an assistant manager of a new Greek restaurant under Hilton, running around
1500-1800 covers approximately per week.
 New opening experience of a high level Greek restaurant of 160 covers capacity .
Responsibilities
 Supervising efficient working of departments and assigned shift, administering pre-meal meeting and
rectify all service of staff.
 Administering training program and prepare schedule and handle inventory effectively.
 Monitoring and managing guest complaints, ensure satisfaction and administering efficient follow up
for same to receive feedback.
 Performing regular inspection of food and beverage preparation and presentation and maintain
inventory to enhance sales.
 Maintaining and ensuring compliance to established food quality and standards.
 Managing workload and ensuring effective working of restaurant activities and maintaining excellent
standards to meet operational expectations.
 Training and instructing employees to ensure smooth transition in company.
 Assisting and providing training to staff members and offer incentives when necessary.
 Coordinating with General Manager for everyday operation and maintaining financial and
administrative records.
 Ensuring compliance with prescribed standards and local state and federal laws in labor costs, and
guest relations.
 Evaluating performance and recommending salary increase, incentives for all.
 Maintaining personal records, schedules and reports for all employees.
 Developing special, promotional and merchandising plans, advertising materials and ensuring
adherence to local and company standards.
 Assisting employee teams to provide excellent customer service.
 Maintaining proper sanitation, hygiene standards in kitchen and maintaining effective store
presentation.
 Coordinating with team to meet sales target, ensure customer satisfaction and following company
procedures to increase productivity.
III

Head waiter - Supervisor - F&B Assistant (F&B outlets) Hilton Park Nicosia, a four-star, 194 rooms
property close to city’s center.
February 2012 – June 2015
Achievements
 I was promoted to a head waiter only 3 months after starting my job with Hilton.
 After 1 year and half working as a Head waiter, I was assigned to be the supervisor of the F&B outlets (summer
pool bar-restaurant and to all year bar of the hotel), and after working also as an F&B assistant.
 I have redesigned completely some procedures and Checklists for Cashiers and Shift Leaders.
Responsibilities
 Supervise food and beverage operations to a consistently high standard.
 Ensure that my team has an up to date knowledge of hotel products, services and pricing along with any
special promotional offers.
 Monitor the appearance, standards and performance of Team Members with an emphasis on training and team
work.
 Control the table set-up and “mise en place” before each wedding or meal and ensure a high standard of
service.
 Schedule,assign,prioritize,review and evaluate assigned banqueting and F&B server and shift leading staff.
 Delegate and oversee bartending, kitchen supervision and table service duties.
 Maximize Sales revenues through up selling and marketing programmes.
 Make cost control in cooperation with the F&B manager and be responsible for the drinks inventory of the daily
functions and the weekly inventories of the bar.
 Deal with guest queries and any complaints promptly and efficiently.
 Providing personal service to VIP guests and complaints management in the absence of the Manager on Duty.
 Dealing with functions of the day and perform Credit Check.
 Perform other related duties as assigned.
Supervisor In piano - live music restaurant Highly acclaimed restaurant in the heart of Athens in
Glifada
Sep 2011l – Jan 2012
Achievements
 I was nominated as the “Employee of the Month” two times.
 My name was mentioned in a Letter of praise sent to the General Manager, following the visit of an official
Nigerian business delegation.
 I have confiscated a counterfeit credit card and was nominated to train my colleagues in the procedure for
checking and identifying these cases of fraud.
Responsibilities
 Monitoring performance of staff.
 Cashiering duties
 Dealing with the VIP Reservations of the day
 First point of contact for all enquiries related to the property
 Health & Safety procedures for the Front of House.
 Generating financial and statistical reports.
Captain Waiter--Supervisor
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Dec 2008 – Nov 2010 The restaurant of Politiko grill Athens
Supervisor-Assistant Manager
Jan 2007 – December 2008 D-Tales lounge bar-restaurant Mikrolimano Pireaus.
Captain Waiter--Supervisor Papatheocharis wedding events.
Sep 2006 – Oct 2008
Manager Pizza Smart( take away and standing tables restaurant )
Fev 2005 – Augr 2006
Assistant waiter Grill restaurant Politiko
Jan 2004 – Jan 2005
References
Available upon request.
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