What if your favourite apps turned into little machines? What makes physical objects more emotionally engaging than apps? How do we connect to them through our natural senses and cognitive abilities?
Together with 20 students we broke down some of our favourite apps to their elementals and re-imagined them as physical machines. We examined aspects of experience which can bring us closer to the services we use every day.
How? With a few short hands-on exercises, we explored the jobs-to-be-done behind popular apps. Quick prototypes and scenarios of how these might exist as machines helped us to uncover what a new design field of the future looks like.
Taught by Hannes Jentsch and Martin Jordan at Hochschule Darmstadt, Germany in May 2016.
Service Design Drinks Warsaw #1 / Uncovering the job your service is hired forMartin Jordan
People are not interested in the service you are designing. They are interested in what it does for them – or which job it helps them to get done. They don’t really care about your banking, transportation or web service. But they do care about the outcome they are able to achieve with it. Today’s most successful services understand and address people’s key 'jobs', they support them in achieving their desired outcomes better than with other available solution.
The Jobs-to-be-Done (JTBD) perspective on service shifts the focus from service provision to enabling customers to accomplish a goal or resolve a problem. Customer jobs can not only have functional, but also social or personal aspects. For service managers, innovators and designers, a JTBD approach enriches existing tools and methods in research, design and marketing. These help them to understand customers better and eventually create significantly improved offerings.
This presentation was given on March 30, 2016 at first Service Design Drinks in Warsaw.
What if your favourite apps turned into little machines? What makes physical objects more emotionally engaging than apps? How do we connect to them through our natural senses and cognitive abilities?
Together with 13 student we broke down some of our favourite apps to their elementals and re-imagined them as physical machines. We examined aspects of experience which can bring us closer to the services we use everyday.
How? With a few short hands-on exercises, we explored the jobs-to-be-done behind popular apps. Quick prototypes and scenarios of how these might exist as machines helped us to uncover what a new design field of the future looks like.
Taught by Hannes Jentsch and Martin Jordan at University of Applied Sciences Potsdam, Germany in October 2014.
Integrating JTBD into existing tools & frameworks / Jobs-to-be-Done Meetup Be...Martin Jordan
How do you link the Jobs-to-be-Done approach to the tools, methods and frameworks you are already using? After investigating the JTBD framework, the timeline, the four motivational forces and the retrospective interview technique, we spent an evening discussing the connections and possible integrations with related fields and disciplines, including:
• Value creation (marketing)
• Value proposition canvas & business model canvas (business design & modelling)
• Market segmentation (marketing)
• How might we questions (design thinking & ideation)
• Customer journey map (service design & development)
JTBD Meetup #8: Conducting Retrospective Jobs-To-Be-Done InterviewsMartin Jordan
What made people purchase a certain product or subscribe to a service? What made them abandon one offering and switch to another? By conducting retrospective interviews we can learn about the customers' decision-making processes leading to transactions by understanding their inherent contexts and causality.
At this 8th Jobs-to-be-Done meetup we conducted such an in-depth interview live. We learnt and practised together how the JTBD interviewing technique helps to uncover key moments that shaped the customer’s decision-making ahead of buying. By tracing the customer’s story back to her first thought about a new solution, we tried to understand how and most importantly why the customer decided to switch.
Zalando Tech’s innovation team was so kind to sponsor the meetup and host it at their terrific new place in Berlin-Mitte.
Smarter Touchpoints & Contextual ServicesMartin Jordan
The internet of things is surrounding us. We are wearing fitness bands around our wrists, have scales in our bathroom connected to our smartphones and a smoke detector to send us a notification in case of fire.
How can we integrate this new generation of connected products into existing or new services? How can we incorporate them into services ranging from the smart home to smart car to smart city?
At the TOA special edition of Service Design Drinks Berlin, Hannes Jentsch and I gave this short introduction to smarter touchpoints and contextual services.
Apps as Machines — ThingsCon Berlin 2014Martin Jordan
What if your favourite apps turned into little machines? What makes physical objects more emotionally engaging than apps? How do we connect to them through our natural senses and cognitive abilities?
Together we'll break down some of our favourite apps to their elementals and imagine them as physical machines. We'll examine aspects of experience which can bring us closer to the services we use everyday.
How? With a few short hands-on exercises, we'll explore the jobs-to-be-done behind popular apps. Quick prototypes and scenarios of how these might exist as machines will try to uncover what we're after.
The ‘Apps as Machines’ workshop was held during ThingsCon in May 2014 in Berlin — by Boris Anthony, Hannes Jentsch and Martin Jordan
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...Martin Jordan
Customers hire services and products to do a certain job. Once people spot a job in their life they start looking for a solution, an offering that helps them to get the job done. Which offering they eventually hire often depends on the circumstances in which the job occurs.
This workshop highlighted the importance of customers’ situations and contexts when creating new offerings. As circumstances are changing, people’s related needs and desired outcomes do too. Using the example of food-related services, the workshop at Service Experience Camp 2015 illustrated how all offerings fulfil the general need of feeding humans, but also which specific situations each service caters for.
The workshop was run by Andrej Balaz, Hannes Jentsch and Martin Jordan on November 14, 2015 at Service Experience Camp in Kalkscheune in Berlin-Mitte.
Using jobs-to-be-done to design better user experiences (UX Cambridge 2017)Neil Turner
"People don’t want to buy a quarter-inch drill. They want a quarter-inch hole." (Theodore Levitt, Harvard marketing professor). Jobs-to-be-done is one of those concepts that intuitively makes so much sense, and yet still isn’t that widely known or used. The idea that you should focus on the job that someone is trying to do, rather than just the means of achieving , is not a revolutionary one, but is nonetheless incredibly powerful and insightful. As Clay Christensen, one of the fellow architects of jobs-to-be-done, has said, "In hindsight the job to be done is usually as obvious as the air we breathe. Once they are known, what to improve (and not to improve) is just as obvious".
This interactive and hands-on workshop, from UX Cambridge 2017 covers how to use jobs-to-be-done to not only come up with innovative ideas, but to research and design better user experiences, regardless of whether someone is starting from a blank sheet, or improving an existing product or service.
It includes how to identify jobs-to-be-done, how to use job stories to help frame jobs-to-be-done and how to enhance personas, user journey maps and even user stories using jobs-to-be-done.
Service Design Drinks Warsaw #1 / Uncovering the job your service is hired forMartin Jordan
People are not interested in the service you are designing. They are interested in what it does for them – or which job it helps them to get done. They don’t really care about your banking, transportation or web service. But they do care about the outcome they are able to achieve with it. Today’s most successful services understand and address people’s key 'jobs', they support them in achieving their desired outcomes better than with other available solution.
The Jobs-to-be-Done (JTBD) perspective on service shifts the focus from service provision to enabling customers to accomplish a goal or resolve a problem. Customer jobs can not only have functional, but also social or personal aspects. For service managers, innovators and designers, a JTBD approach enriches existing tools and methods in research, design and marketing. These help them to understand customers better and eventually create significantly improved offerings.
This presentation was given on March 30, 2016 at first Service Design Drinks in Warsaw.
What if your favourite apps turned into little machines? What makes physical objects more emotionally engaging than apps? How do we connect to them through our natural senses and cognitive abilities?
Together with 13 student we broke down some of our favourite apps to their elementals and re-imagined them as physical machines. We examined aspects of experience which can bring us closer to the services we use everyday.
How? With a few short hands-on exercises, we explored the jobs-to-be-done behind popular apps. Quick prototypes and scenarios of how these might exist as machines helped us to uncover what a new design field of the future looks like.
Taught by Hannes Jentsch and Martin Jordan at University of Applied Sciences Potsdam, Germany in October 2014.
Integrating JTBD into existing tools & frameworks / Jobs-to-be-Done Meetup Be...Martin Jordan
How do you link the Jobs-to-be-Done approach to the tools, methods and frameworks you are already using? After investigating the JTBD framework, the timeline, the four motivational forces and the retrospective interview technique, we spent an evening discussing the connections and possible integrations with related fields and disciplines, including:
• Value creation (marketing)
• Value proposition canvas & business model canvas (business design & modelling)
• Market segmentation (marketing)
• How might we questions (design thinking & ideation)
• Customer journey map (service design & development)
JTBD Meetup #8: Conducting Retrospective Jobs-To-Be-Done InterviewsMartin Jordan
What made people purchase a certain product or subscribe to a service? What made them abandon one offering and switch to another? By conducting retrospective interviews we can learn about the customers' decision-making processes leading to transactions by understanding their inherent contexts and causality.
At this 8th Jobs-to-be-Done meetup we conducted such an in-depth interview live. We learnt and practised together how the JTBD interviewing technique helps to uncover key moments that shaped the customer’s decision-making ahead of buying. By tracing the customer’s story back to her first thought about a new solution, we tried to understand how and most importantly why the customer decided to switch.
Zalando Tech’s innovation team was so kind to sponsor the meetup and host it at their terrific new place in Berlin-Mitte.
Smarter Touchpoints & Contextual ServicesMartin Jordan
The internet of things is surrounding us. We are wearing fitness bands around our wrists, have scales in our bathroom connected to our smartphones and a smoke detector to send us a notification in case of fire.
How can we integrate this new generation of connected products into existing or new services? How can we incorporate them into services ranging from the smart home to smart car to smart city?
At the TOA special edition of Service Design Drinks Berlin, Hannes Jentsch and I gave this short introduction to smarter touchpoints and contextual services.
Apps as Machines — ThingsCon Berlin 2014Martin Jordan
What if your favourite apps turned into little machines? What makes physical objects more emotionally engaging than apps? How do we connect to them through our natural senses and cognitive abilities?
Together we'll break down some of our favourite apps to their elementals and imagine them as physical machines. We'll examine aspects of experience which can bring us closer to the services we use everyday.
How? With a few short hands-on exercises, we'll explore the jobs-to-be-done behind popular apps. Quick prototypes and scenarios of how these might exist as machines will try to uncover what we're after.
The ‘Apps as Machines’ workshop was held during ThingsCon in May 2014 in Berlin — by Boris Anthony, Hannes Jentsch and Martin Jordan
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...Martin Jordan
Customers hire services and products to do a certain job. Once people spot a job in their life they start looking for a solution, an offering that helps them to get the job done. Which offering they eventually hire often depends on the circumstances in which the job occurs.
This workshop highlighted the importance of customers’ situations and contexts when creating new offerings. As circumstances are changing, people’s related needs and desired outcomes do too. Using the example of food-related services, the workshop at Service Experience Camp 2015 illustrated how all offerings fulfil the general need of feeding humans, but also which specific situations each service caters for.
The workshop was run by Andrej Balaz, Hannes Jentsch and Martin Jordan on November 14, 2015 at Service Experience Camp in Kalkscheune in Berlin-Mitte.
Using jobs-to-be-done to design better user experiences (UX Cambridge 2017)Neil Turner
"People don’t want to buy a quarter-inch drill. They want a quarter-inch hole." (Theodore Levitt, Harvard marketing professor). Jobs-to-be-done is one of those concepts that intuitively makes so much sense, and yet still isn’t that widely known or used. The idea that you should focus on the job that someone is trying to do, rather than just the means of achieving , is not a revolutionary one, but is nonetheless incredibly powerful and insightful. As Clay Christensen, one of the fellow architects of jobs-to-be-done, has said, "In hindsight the job to be done is usually as obvious as the air we breathe. Once they are known, what to improve (and not to improve) is just as obvious".
This interactive and hands-on workshop, from UX Cambridge 2017 covers how to use jobs-to-be-done to not only come up with innovative ideas, but to research and design better user experiences, regardless of whether someone is starting from a blank sheet, or improving an existing product or service.
It includes how to identify jobs-to-be-done, how to use job stories to help frame jobs-to-be-done and how to enhance personas, user journey maps and even user stories using jobs-to-be-done.
How do branding and service design fit together? While one concept manages expectations, the other manages experiences. Combining both approaches allows creating brand experience for the benefit of customers as well as for companies. The concept of ‘Brand Services’ are “give-away services” that address relevant user needs and at the same time convey a brand message. In this talk and hands-on exercise, Christian Vatter shows how creating value for people and promoting business goes hand-in-hand.
Christian Vatter is user psychologist and brand consultant. He founded Rlevance Consulting, a human centered business consultancy with a specialty in creating meaningful brands and value-adding customer experiences. In his work he often combines service design with branding techniques to create sustainable bonds with customers. He wrote various articles on this topic and speaks at international conferences.
Better Versions of Themselves: Unifying UX and Product with the Job Story (U...Adam Breen
People don't buy software (or products generally) - they buy better versions of themselves. As UXers we deliberately empathise with customers to better understand their mental models. Product managers have a similar enquiry. Oddly, the mental models in each camp don't often seem to reference each other - although they should!
In this presentation, I talked about how the Jobs To Be Done (JTBD) framework can be a powerful lens for focusing on those touchpoints that offer the greatest leverage in building a product that people really want to buy, and waxed lyrical about important lessons I've learned in my own startup, and from magnificent mentors like Bruce McCarthy.
What do people use a service for? What problem are they trying to solve? This edition of Service Design Drinks introduced to a tool based on the increasingly popular jobs-to-be-done framework. It helps you to better understand problems with a fresh approach by examining contexts and describing desired outcomes.
This edition’s presenters Thomas Hütter, Hannes Jentsch and Martin Jordan are system and experience designers at HERE, a Nokia business. In the past year they reviewed the internal design processes and explored new tools that are worth sharing.
Product design for Non Designers - Montreal Digital Nomad MeetupSebastian Tory-Pratt
The basic principles of product design are very simple. And you don't need to be able to code to start building your product. This deck introduces some basic principles to help you start moving from idea to tangible product.
Learn about product design and what it is, why it's important, and methods for approaching design yourself. Slides are copyright Stephanie Engle and taken from a presentation for HackDuke at Duke University.
User Experience Design: The Past, The Present, The FutureCharbel Zeaiter
In our mostly true exploration of the history of UX and the current space we're in, we look to how UX Designers will be called upon in the future to create experiences that matter.
UX STRAT 2014: Jim Kalbach, "Applying 'Jobs to be Done' to UX Strategy"UX STRAT
A case study of how Turner Broadcasting approached creating a multichannel experience for March Madness Live that extended from Android and iPhones to iPads and desktops. The presentation will cover how the pillars of the cool project where implemented in the product, what worked and what did not work and how the UX design strategy set the team up for continued success.
The user-centered view of the interactions and experience led to the fulfillment of the business goals of improving the brand image which is expressed in the title of the presentation "March Madness is my BFF!" This is one of thousands of tweets expressing the joy fans felt while using the application.
The concept of jobs to be done (JTBD) provides a lens for understanding value creation. It’s straightforward principle: people “hire” products to fulfill a need.
For instance, you might hire a new suit to make you look good at a job interview. Or, you hire Facebook to stay in touch with friends. You could also hire a chocolate bar to relieve stress.
Viewing customers in this way – as goal-driven actors in a given context – shifts focus from psycho-demographic aspects to needs and motivations.
Although the theory of JTBD is rich and has a long history, practical approaches to applying the approach are largely missing. In this presentation, Jim will highlight concrete ways to apply JTBD in your work. This will not only help you design better solutions, but also enable you to contribute to broader strategic conversations.
UX Bristol 2017 - Three steps to consistent, connected, cross channel custome...Alan Colville
A hands-on workshop catapulting your UX beyond digital to create consistent, connected and cross channel customer experiences.
In three steps you’ll unleash the business changing power of UX by:
* assessing the state of UX in your organisation
* learning how to improve the research that you do
* seeing new ‘agile' ways of working and thinking, to join it up
With the business world seeing new value in user experience design, you’ll leave ready to take UX beyond digital, across channels and into the boardroom.
Designing Mobile Solutions for Social & Economic ContextsJonny Schneider
Technology should help solve problems for people, but all people (and their problems) are unique - there is no one size fits all. This is especially true of Mobile, where environments and user needs are much more diverse than in other computing platforms. For instance, building mobile applications for the widest reach in India requires thinking about feature phones, non-English interfaces, the 'language' of missed calls, low-bandwidth situations, cultural nuances and numerous other unique conditions.
Jonny Schneider and Nagarjun Kandukuru argue that the practice of design thinking helps mobile developers solve the most important problems in context-appropriate ways. They demonstrate how the best mobile applications lie at the intersection of technical feasibility, business viability and crucially, user delight.
The experience is the product (for Mind The Product 2016)Peter Merholz
The field of user experience emerged to compensate for poor product management. When we recognize that "the experience is the product," it becomes clear that these two fields are closely aligned.
From insight to idea, to implementation.
Design Thinking helps us create value-driven innovation.
Lean UX secures success through testing and iterations.
These key ingredients make up a winning combination.
Lillian Ayla Ersoy, BEKK
Aplplying Jobs To Be Done To UX StrategyJim Kalbach
Market disruption is happening at increasingly alarming rates. With so-called “big bang disruption” companies and entire markets can by obliterated in a short period of time. A key to survival is understanding the tasks customers are trying to accomplished: they “hire” our products and services to get a job done.
Jobs to be done (JTBD) is a growing field of study and increasingly seen as a source for business growth. Luckily, UX strategy is naturally close to jobs to be done. We have the skills and techniques to observe people in the context of the work and lives, and extract the tasks they are doing.
What’s more, tools and techniques in the UX canon already capture JTBD, such as mental model diagrams. But more importantly, JTBD point to clear opportunities for innovation—human centered innovation. The key is to find jobs that are most important to users, but are least satisfied. This is your opportunity space.
In this talk, I will outline jobs to be theory and show how it relevant to UX strategy. Through examples from my own work, I’ll show how to prioritize features and efforts in a way that has real impact.
Franki Chamaki. Design Thinking. Human Thinking.Franki Chamaki
The following presentation is put together to give you a sample of some recent self-projects that I have been involve to practice my Design Thinking skills. This presentation forms part of my submission for IDEO. Both case studies are good examples of how I think — how I can observe a situation/environment, imaginatively frame problems and questions and consider multiple perspectives in coming up with ideas that desirable, feasibility and viable. I believe "critical thinking" is an ability to understand your problem and respond to intuitively.
To design effective user-focused services, we need to use data. We need to understand how people are using the service, what works for them and what doesn’t. There can be no service without data.
But as designers, we have to focus on user needs. That means we need to address users’ data needs as well as their service needs. We must design good services based on good data that don’t infringe on people’s privacy.
This means we have to look at questions like: what data is my service collecting? How and when is this data being used? Who has access to this data and who owns it? And how do we keep it secure?
As service designers working with data on a daily basis, we want to raise awareness of the value of data to services. And we want to discuss fundamental questions around what happens to that data.
This talk was held at Service Lab London on 19 October 2016 by Maria Izquierdo and Martin Jordan.
Designing for a better citizen experience / UX Camp Europe 2016Martin Jordan
Presentation slides from UX Camp Europe 2016 — a report on how design in UK Gov developed, how designers work and why there are 400 designers, but no one being a UX designer.
How do branding and service design fit together? While one concept manages expectations, the other manages experiences. Combining both approaches allows creating brand experience for the benefit of customers as well as for companies. The concept of ‘Brand Services’ are “give-away services” that address relevant user needs and at the same time convey a brand message. In this talk and hands-on exercise, Christian Vatter shows how creating value for people and promoting business goes hand-in-hand.
Christian Vatter is user psychologist and brand consultant. He founded Rlevance Consulting, a human centered business consultancy with a specialty in creating meaningful brands and value-adding customer experiences. In his work he often combines service design with branding techniques to create sustainable bonds with customers. He wrote various articles on this topic and speaks at international conferences.
Better Versions of Themselves: Unifying UX and Product with the Job Story (U...Adam Breen
People don't buy software (or products generally) - they buy better versions of themselves. As UXers we deliberately empathise with customers to better understand their mental models. Product managers have a similar enquiry. Oddly, the mental models in each camp don't often seem to reference each other - although they should!
In this presentation, I talked about how the Jobs To Be Done (JTBD) framework can be a powerful lens for focusing on those touchpoints that offer the greatest leverage in building a product that people really want to buy, and waxed lyrical about important lessons I've learned in my own startup, and from magnificent mentors like Bruce McCarthy.
What do people use a service for? What problem are they trying to solve? This edition of Service Design Drinks introduced to a tool based on the increasingly popular jobs-to-be-done framework. It helps you to better understand problems with a fresh approach by examining contexts and describing desired outcomes.
This edition’s presenters Thomas Hütter, Hannes Jentsch and Martin Jordan are system and experience designers at HERE, a Nokia business. In the past year they reviewed the internal design processes and explored new tools that are worth sharing.
Product design for Non Designers - Montreal Digital Nomad MeetupSebastian Tory-Pratt
The basic principles of product design are very simple. And you don't need to be able to code to start building your product. This deck introduces some basic principles to help you start moving from idea to tangible product.
Learn about product design and what it is, why it's important, and methods for approaching design yourself. Slides are copyright Stephanie Engle and taken from a presentation for HackDuke at Duke University.
User Experience Design: The Past, The Present, The FutureCharbel Zeaiter
In our mostly true exploration of the history of UX and the current space we're in, we look to how UX Designers will be called upon in the future to create experiences that matter.
UX STRAT 2014: Jim Kalbach, "Applying 'Jobs to be Done' to UX Strategy"UX STRAT
A case study of how Turner Broadcasting approached creating a multichannel experience for March Madness Live that extended from Android and iPhones to iPads and desktops. The presentation will cover how the pillars of the cool project where implemented in the product, what worked and what did not work and how the UX design strategy set the team up for continued success.
The user-centered view of the interactions and experience led to the fulfillment of the business goals of improving the brand image which is expressed in the title of the presentation "March Madness is my BFF!" This is one of thousands of tweets expressing the joy fans felt while using the application.
The concept of jobs to be done (JTBD) provides a lens for understanding value creation. It’s straightforward principle: people “hire” products to fulfill a need.
For instance, you might hire a new suit to make you look good at a job interview. Or, you hire Facebook to stay in touch with friends. You could also hire a chocolate bar to relieve stress.
Viewing customers in this way – as goal-driven actors in a given context – shifts focus from psycho-demographic aspects to needs and motivations.
Although the theory of JTBD is rich and has a long history, practical approaches to applying the approach are largely missing. In this presentation, Jim will highlight concrete ways to apply JTBD in your work. This will not only help you design better solutions, but also enable you to contribute to broader strategic conversations.
UX Bristol 2017 - Three steps to consistent, connected, cross channel custome...Alan Colville
A hands-on workshop catapulting your UX beyond digital to create consistent, connected and cross channel customer experiences.
In three steps you’ll unleash the business changing power of UX by:
* assessing the state of UX in your organisation
* learning how to improve the research that you do
* seeing new ‘agile' ways of working and thinking, to join it up
With the business world seeing new value in user experience design, you’ll leave ready to take UX beyond digital, across channels and into the boardroom.
Designing Mobile Solutions for Social & Economic ContextsJonny Schneider
Technology should help solve problems for people, but all people (and their problems) are unique - there is no one size fits all. This is especially true of Mobile, where environments and user needs are much more diverse than in other computing platforms. For instance, building mobile applications for the widest reach in India requires thinking about feature phones, non-English interfaces, the 'language' of missed calls, low-bandwidth situations, cultural nuances and numerous other unique conditions.
Jonny Schneider and Nagarjun Kandukuru argue that the practice of design thinking helps mobile developers solve the most important problems in context-appropriate ways. They demonstrate how the best mobile applications lie at the intersection of technical feasibility, business viability and crucially, user delight.
The experience is the product (for Mind The Product 2016)Peter Merholz
The field of user experience emerged to compensate for poor product management. When we recognize that "the experience is the product," it becomes clear that these two fields are closely aligned.
From insight to idea, to implementation.
Design Thinking helps us create value-driven innovation.
Lean UX secures success through testing and iterations.
These key ingredients make up a winning combination.
Lillian Ayla Ersoy, BEKK
Aplplying Jobs To Be Done To UX StrategyJim Kalbach
Market disruption is happening at increasingly alarming rates. With so-called “big bang disruption” companies and entire markets can by obliterated in a short period of time. A key to survival is understanding the tasks customers are trying to accomplished: they “hire” our products and services to get a job done.
Jobs to be done (JTBD) is a growing field of study and increasingly seen as a source for business growth. Luckily, UX strategy is naturally close to jobs to be done. We have the skills and techniques to observe people in the context of the work and lives, and extract the tasks they are doing.
What’s more, tools and techniques in the UX canon already capture JTBD, such as mental model diagrams. But more importantly, JTBD point to clear opportunities for innovation—human centered innovation. The key is to find jobs that are most important to users, but are least satisfied. This is your opportunity space.
In this talk, I will outline jobs to be theory and show how it relevant to UX strategy. Through examples from my own work, I’ll show how to prioritize features and efforts in a way that has real impact.
Franki Chamaki. Design Thinking. Human Thinking.Franki Chamaki
The following presentation is put together to give you a sample of some recent self-projects that I have been involve to practice my Design Thinking skills. This presentation forms part of my submission for IDEO. Both case studies are good examples of how I think — how I can observe a situation/environment, imaginatively frame problems and questions and consider multiple perspectives in coming up with ideas that desirable, feasibility and viable. I believe "critical thinking" is an ability to understand your problem and respond to intuitively.
To design effective user-focused services, we need to use data. We need to understand how people are using the service, what works for them and what doesn’t. There can be no service without data.
But as designers, we have to focus on user needs. That means we need to address users’ data needs as well as their service needs. We must design good services based on good data that don’t infringe on people’s privacy.
This means we have to look at questions like: what data is my service collecting? How and when is this data being used? Who has access to this data and who owns it? And how do we keep it secure?
As service designers working with data on a daily basis, we want to raise awareness of the value of data to services. And we want to discuss fundamental questions around what happens to that data.
This talk was held at Service Lab London on 19 October 2016 by Maria Izquierdo and Martin Jordan.
Designing for a better citizen experience / UX Camp Europe 2016Martin Jordan
Presentation slides from UX Camp Europe 2016 — a report on how design in UK Gov developed, how designers work and why there are 400 designers, but no one being a UX designer.
Creating meaningful experiences — re:publica XI workshopMartin Jordan
Slides of ‘Creating meaningful experiences’ workshop given at 2011’s re:publica conference’s re:design track by Hannes Jentsch, Martin Jordan, Johannes Schardt and Christophe Stoll.
The presentation contains extended and commented versions of the input slides given during the workshop
Input: User-centred Design / Global Service Jam Berlin 2011Martin Jordan
An input given by Anastasia Gramatchikova and Martin Jordan during Berlin’s Global Service Jam on March 11th at Fjord’s Berlin office. The presentation gave an introduction for the event’s participants into user-centered design methods, service design and design thinking tools.
From Andrej Balaz, Senior User Experience Designer at IXDS
This is a brief introduction to looking at markets through the perspective of jobs that people are trying to get done. It was presented at Service Experience Camp on November 14, 2015.
Design Toolbox — teaching design, its processes & methodsMartin Jordan
‘Design Toolbox’ was a 3-week design class that examined a practical understanding of design, its process and methods through inputs, hands-on sessions and small assignments.
Taught at University of Applied Sciences Potsdam, Germany in October 2013.
Slides from Re-Wired Group's talk on understanding and uncovering 'Jobs to be Done' at Business of Software Conference 2013.
More information about Business of Software - www.BusinessofSoftware.org
What does your job title really mean? / Ben Fausone & Yannic ScheffelService Experience Camp
This is Ben Fausone & Yannic Scheffel’s presentation from Service Experience Camp 2016 on What does your job title really mean, held on Day 1 in Raum 5.
Technology Infrastructure for Offender Rehabilitation / Martin RuskovService Experience Camp
This is Martin Ruskov’s presentation from Service Experience Camp 2016 on Technology Infrastructure for Offender Rehabilitation, held on Day 1 in Galerie.
To design effective user-focused services, we need to use data. We need to understand how people are using the service, what works for them and what doesn’t. There can be no service without data.
But as designers, we have to focus on user needs. That means we need to address users’ data needs as well as their service needs. We must design good services based on good data that don’t infringe on people’s privacy. This means we have to look at questions like: what data is my service collecting? How and when is this data being used? Who has access to this data and who owns it? And how do we keep it secure?
As service designers working with data on a daily basis, we want to raise awareness of the value of data to services. And we want to discuss fundamental questions around what happens to that data.
Klara Lindner: How to scale energy services for the 2$-per-day societyService Experience Camp
Slides from Klara Lindner’s talk at Service Experience Camp 2015 on ‘How to scale energy services for the 2$-per-day society’.
Africa has seen a technological development from zero to mobile and is therefore a place of disruptive change. The Berlin-based start-up Mobisol is part of this ‘revolution’ bringing the internet of things to Tanzania and Rwanda. With the help of service design, the company has created a service ecosystem to bring electricity to thousands of people who have less than a dollar to spend per day. Klara will share insights in how they used service design to shape their business and how she trained a tech team in becoming more customer-centric.
Slides from Luis Arnal’s talk at Service Experience Camp 2015 on ‘Service Innovation in Emerging Markets’
Customer Experience: Mature vs. Emerging Markets — Luis Arnal, President & Founder of Insitum
Emerging and frontier markets are the new boost for global growth, but… What are the main differences between the customer experience in markets as different as Brazil and the U.S., or Mexico and Spain? What are the relevant nuances between mature and emerging markets? Are there real global omni-channel experiences? How are organizations addressing different customer needs in different markets? We will share thoughts and examples, that demonstrate the real impact of those issues in our day-to-day work as service designers.
Crowdsourced topic rankings at Snowforce 2017 in Salt Lake City drove this one-hour "Top 10" -- from evolving role of CIO, up through AI-leveraged connection, into a culture of innovation. (Peter Coffee, VP for Strategic Research at Salesforce)
William Jephcote | Human-Centred Designer | PortfolioWilliamJephcote
I have a deep passion to improve lives by automating meaningless tasks, so we can focus on doing what brings us purpose. Facilitating the ‘Double-Diamond’ Design Thinking methodology is at the center of my approach to collaboratively create products, services and experiences.
As an entrepreneur or small business owner, have you ever dreamed of marrying an accountant just so they can do the bookkeeping while you focus on growing your business? Instead, consider how a stack of mobile or desktop technology applications (apps) can help you spend less time on all those tasks small business owners have to manage.
Intergen's newsletter, Smarts, now available for online reading.
Intergen provides information technology solutions across Australia, New Zealand and the world based exclusively on Microsoft’s tools and technologies.
Part 1: Application Transformation Case Study Dives Down to Bottom Line with ...Dana Gardner
Transcript of the first in a series of sponsored BriefingsDirect podcasts -- "Application Transformation: Getting to the Bottom Line" -- on the rationale and strategies for application transformation.
Sentient Services (Ubiquity Marketing Un Summit 2009) V1Paul Janowitz
Is Market Research Dead in a 2.0 world?
Presentation given at the Ubiquity Marketing unSummit in Austin, TX. September 3, 2009.
Covers the current state of research in a customer driven web2.0 world. Contains tips and resources for entrepreneurs to leverage free and inexpensive market research techniques.
Top 3 ways to use your UX team - producttank DFW MeetupJeremy Johnson
As a product owner or manager how should you be using your User Experience team? In this quick talk I go over the top three ways to use your UX team to support you in building better products.
Store Front Optimization | David Henry, Monster.com | iStrategy, LondoniStrategy
How to optimize your ecommerce store front.
Presented by David Henry, VP Digital Media and Marketing Europe of Monster.com during iStrategy London 2010.
I’m sorry I haven’t a clue...Clever ways to get more from colleagues who don’...Sticky Content
See Catherine Toole's recent presentation from the B2B Marketing Conference 2014: I’m sorry I haven’t a clue. Clever ways to get more from colleagues who don’t get content.
You’re in b2b marketing. It’s a complex product. It’s a complex sales cycle. You’re expected to generate leads, deepen relationships and increase conversions through content. But very few people in the company ‘get’ content. They want tactical stuff. They want to go viral. They want results. But the investment isn’t there; neither is the understanding. Not to mention the dearth of resource and original ideas…
But wait – there is light at the end of this tunnel (and leads to be put in your funnel). Find out how to revolutionise your internal content culture, gamify idea generation and get everyone actively behind your content strategy.
Popular speaker Catherine Toole is the founder and chairman of Sticky Content, now part of the Press Association. She also leads content strategy and UX copywriting seminars for Econsultancy and at Jakob Nielsen’s Usability Weeks around the world.
Updated for the Vista UX/UI Summit in Dallas, TX
You can view a video of this presentation here: https://www.youtube.com/watch?v=NfASJamxjy4
User Experience has a direct impact on your bottom line, and it’s about time we start telling execs in their own language. I’m sure many of you spend a good amount of time evangelizing what it is that you do, and the value it adds. Over the past 15 years I’ve introduced User Experience to everyone from CEOs to developers — using storytelling, metrics, and case studies you can prove without a doubt the value that you bring.
In this talk I’ll explain what metrics to track, how to position your work, and stories where User Experience directly effected the bottom line.
Similar to Apps as Machines — at Hochschule Darmstadt (20)
MATHEMATICS BRIDGE COURSE (TEN DAYS PLANNER) (FOR CLASS XI STUDENTS GOING TO ...PinkySharma900491
Class khatm kaam kaam karne kk kabhi uske kk innings evening karni nnod ennu Tak add djdhejs a Nissan s isme sniff kaam GCC bagg GB g ghan HD smart karmathtaa Niven ken many bhej kaam karne Nissan kaam kaam Karo kaam lal mam cell pal xoxo
NO1 Uk Amil Baba In Lahore Kala Jadu In Lahore Best Amil In Lahore Amil In La...Amil baba
Contact with Dawood Bhai Just call on +92322-6382012 and we'll help you. We'll solve all your problems within 12 to 24 hours and with 101% guarantee and with astrology systematic. If you want to take any personal or professional advice then also you can call us on +92322-6382012 , ONLINE LOVE PROBLEM & Other all types of Daily Life Problem's.Then CALL or WHATSAPP us on +92322-6382012 and Get all these problems solutions here by Amil Baba DAWOOD BANGALI
#vashikaranspecialist #astrologer #palmistry #amliyaat #taweez #manpasandshadi #horoscope #spiritual #lovelife #lovespell #marriagespell#aamilbabainpakistan #amilbabainkarachi #powerfullblackmagicspell #kalajadumantarspecialist #realamilbaba #AmilbabainPakistan #astrologerincanada #astrologerindubai #lovespellsmaster #kalajaduspecialist #lovespellsthatwork #aamilbabainlahore#blackmagicformarriage #aamilbaba #kalajadu #kalailam #taweez #wazifaexpert #jadumantar #vashikaranspecialist #astrologer #palmistry #amliyaat #taweez #manpasandshadi #horoscope #spiritual #lovelife #lovespell #marriagespell#aamilbabainpakistan #amilbabainkarachi #powerfullblackmagicspell #kalajadumantarspecialist #realamilbaba #AmilbabainPakistan #astrologerincanada #astrologerindubai #lovespellsmaster #kalajaduspecialist #lovespellsthatwork #aamilbabainlahore #blackmagicforlove #blackmagicformarriage #aamilbaba #kalajadu #kalailam #taweez #wazifaexpert #jadumantar #vashikaranspecialist #astrologer #palmistry #amliyaat #taweez #manpasandshadi #horoscope #spiritual #lovelife #lovespell #marriagespell#aamilbabainpakistan #amilbabainkarachi #powerfullblackmagicspell #kalajadumantarspecialist #realamilbaba #AmilbabainPakistan #astrologerincanada #astrologerindubai #lovespellsmaster #kalajaduspecialist #lovespellsthatwork #aamilbabainlahore #Amilbabainuk #amilbabainspain #amilbabaindubai #Amilbabainnorway #amilbabainkrachi #amilbabainlahore #amilbabaingujranwalan #amilbabainislamabad
NO1 Uk Amil Baba In Lahore Kala Jadu In Lahore Best Amil In Lahore Amil In La...
Apps as Machines — at Hochschule Darmstadt
1. — Scott A. Nelson & Paul Metaxatos / HBR
https://hbr.org/2016/04/the-internet-of-things-needs-design-not-just-technology
IoT connectivity can enhance a product’s
value, but it can never serve as the
rationale for the customer purchase.
“
”
5. Background: Service, Innovation, Design
Martin Jordan
Lead Service Designer,
Government Digital Service
@Martin_Jordan
Cabinet Office
Government Digital Service
11. Approach
connected device
projects from a
user-need angle
Learning goals
Leverage human
capabilities
when designing
for IoT
Crafting
meaningful and
relevant new
offerings
13. Definition
The Internet of Things (IoT) is the
interconnection of uniquely identifiable
embedded computing devices within the
existing Internet infrastructure.
“
”
— Wikipedia, Internet of Things
http://en.wikipedia.org/wiki/Internet_of_Things
14. Definition
It seems to mean everything and nothing.
Like, is it RFIDs in airports to track
luggage, combine harvesters driven by
town-wide WiMAX, or web-connected
receipt printers for the home? Too much.
“
”
— Matt Webb / @Genmon, BergCloud
http://blog.bergcloud.com/2014/04/02/four-types-of-iot/
24. As we start to make Apps as Machines,
what are the building blocks of rich
physical experiences we can draw from?
Hypothesis
A physical experience offers us
so many opportunities for cognitive,
and thus, emotional engagement.
26. Setting
their jobs to
be done into
context
Agenda
Solving
the job by
leveraging
more human
capabilities
Pitching
your
machine
Discovering
what apps and
their services
do for us
29. Dropbox’s jobs-to-be-done*
— Jobs-to-be-done describe the tasks that a product or service is
carrying out. People don’t just buy products or just want to use a certain
service. They ‘hire’ them to do a job.
For example: Car2Go gets you from A to B. The drill hammer helps you
to hang a painting on the wall. Pinterest supports you in collecting and
remembering things. — @ClayChristensen, http://www.christenseninstitute.org
have my documents always with me
retrieve my documents wherever I need them
secure copies of important documents
show photos to my friends & family
collaborate with my colleagues
store my memories of important moments
30. Definition
— @ClayChristensen, Professor for management
http://www.christenseninstitute.org/
Jobs-to-be-done describe the tasks that
a product or service is carrying out.
People don’t just buy products or just
want to use a certain service. They ‘hire’
them to do a job.
“
”
32. Source: Laurence Veale / ‘The jobs wine is hired for’
https://medium.com/@laurenceveale/the-jobs-wine-is-hired-for-272a929ea8be
How most wines are organised in wine shops
33. Source: Laurence Veale / ‘The jobs wine is hired for’
https://medium.com/@laurenceveale/the-jobs-wine-is-hired-for-272a929ea8be
Organising the retail space around a specific job: to make dinner a little better
34. Source: Laurence Veale / ‘The jobs wine is hired for’
https://medium.com/@laurenceveale/the-jobs-wine-is-hired-for-272a929ea8be
Organising the retail space for a second job: to look neither cheap nor foolish
37. Interview for Empathy
Ask why.
Never say “usually” when asking a question.
Encourage stories.
Look for inconsistencies.
Pay attention to nonverbal cues.
Don’t be afraid of silence.
Don’t suggest answers to your questions.
Ask questions neutrally.
Don’t ask binary questions.
Only ten words to a question.
Only ask one question at a time, one person at a time.
Make sure you’re prepared to capture.
A.school (2010): bootcamp bootleg
http://dschool.stanford.edu/wp-content/uploads/2011/03/BootcampBootleg2010v2SLIM.pdf
38. APPS AS MACHINES — Your first task
Investigation
YOUR USER:
over age of 60 and using a smartphone daily
grew up outside of Europe
young mother or father
under the age of 18, still going to school
flying more than 3 times per month
small business owner with a physical store
handicapped (with impact on everyday life)
39. NAME OF THE APP:
JOBS OF THE APP:
Satisfaction:
Satisfaction:
Satisfaction:
Situation:
Situation:
Situation:
Great
Great
Great
Just right/ok
Just right/ok
Just right/ok
Not really satisfying
Not really satisfying
Not really satisfying
41. — Theodore Levitt, American economist
http://hbr.org/web/special-collections/insight/marketing-that-works/
marketing-malpractice-the-cause-and-cure
People don’t want to buy
a quarter-inch drill.
They want a quarter-inch hole!
“
”
42. Setting
their jobs to
be done into
context
Agenda
Solving
the job by
leveraging
more human
capabilities
Pitching
your
machine
Discovering
what apps and
their services
do for us
43. Who is your user?
Which apps is s/he using?
What are their ‘jobs’?
Tell
44. Focus
The product analysis, design and sale should focus on:
developing the product
asking what users want
matching market trends
understanding the jobs that users try to get done
Source: Clement Génin, Jobs-to-be-done – A goal-driven solution framework
http://www.slideshare.net/ClementGenin/jobstobedone
51. Jobs of the milkshake
by Clayton Christensen
Jobs of Snickers vs. Milkyway
by Bob Moesta
Source: http://hbr.org/web/special-collections/insight/marketing-that-works/marketing-malpractice-the-cause-and-cure
Origin story
53. Framework for developing & communicating
products and services
Set of tools and methods for almost every part
of the service development process
Mindset for understanding human behaviour, and why
people switch from one offering to another
Perspective
Jobs-to-be-Done is …
54. Setting
their jobs to
be done into
context
Agenda
Solving
the job by
leveraging
more human
capabilities
Pitching
your
machine
Discovering
what apps and
their services
do for us
55. Setting
their jobs to
be done into
context
Agenda
Solving
the job by
leveraging
more human
capabilities
Pitching
your
machine
Discovering
what apps and
their services
do for us
56. View
We frame every design problem in a Job,
focusing on the triggering event or
situation, the motivation and goal, and
the intended outcome.
“
”
— @AlanKlement
http://alanklement.blogspot.de/2013/09/replacing-user-story-with-job-story.html
58. Jobs vs solution
Local public transport
“Get me to my destination
during rush hour with a
predictable time of arrival.”
59. Jobs vs solution
Taxi & uber
“Get me to the airport in the very early
morning, but allow me to sleep as long
as possible and save me time.”
60. Jobs vs solution
car2go & Drive Now
“Get me to my destination during
an off-peak time of the day when I
have something to carry that’s too
uncomfortable for public transport.
Or when I want to upgrade myself.”
64. + + + + +
Situation
M
onday
M
orning
Rain
Alarm
didn’t
ring
Usuallygone
atthattim
e
Carin
repair
Contextualise
65. When
Where
Who
How
What
season
month
weekd
ay
daytime
occasionlocation
type
category
attrib.profile/mode
social
device
motion
useract.routine
traffic
facebook
c
ollec.
weather
Routinely used route
Routinely visited place
First time visit
Unknown area
Known area
…
Historical traffic around location
Congestion/incidents on route
Congestion/incidents around loc.
…
Visited by friends
Visited by me
Popular on facebook
Liked by friends
Liked by me
…
In
popular collection
In
m
yfriendscollection
In
m
ycollection…
FreezingCoolMild
Warm
Hot
Night
Day
Stormy
Snowy
Rainy
Foggy
Cloudy
Clear
Wetseason
Dryseason
Winter
Autumn
Summer
Spring
January
February
March
April
May
June
July
AugustSeptemberOctoberNovember
December
MondayTuesday
Wednesday
ThursdayFriday
Saturday
Sunday
Morning
Noon
Afternoon
Evening
Night
Sunrise
Sunset
…
At a planned appointment
Appointment scheduled in x hours
Leaving
In transit
Arriving
Early in month
Late in month (f.ex salary)
Commute
Travel
…
Outdoor
Indoor
Near POI of cat. XNear POI cluster of cat. XMoving towards X
Distance to destinationDistance to POI
…
On streetIn building
In/at venueIn park
On mountain
On water
…
Airport
Departm
ent store
Hotel
Cafe
Restaurant
ATM
Leisure
PTstation
Sight
Mall
Parkingspace
Junction
Highway
…
Pricerange
Openinghours
Availableparking
…
…
Commuter
CityDweller
Traveler
Age30-39
Age18-29
Age<18
Male
Female
…
Withanonymouscrowd
Withknownpeople
Alone
…
Roamingactive
Via3G
etc
ViaBluetooth
ViaWiFi
Desktop
Tablet
Phone
…
Ascending/descending
Trajectory/bearing/direction
DrivingWalkingStill
…
Using app since 1d/1w/1m
Calculated a route to/from
Reviewed
Shared to/byCollected
Searched for
…
Routine follow up action when x Situation
Consider
70. View
Often, because people are so focused on
the who and how, they totally miss the
why. When you start to understand the
why, your mind is then open to think of
creative and original ways to solve the
problem.
“
”
— @AlanKlement
https://medium.com/the-job-to-be-done/af7cdee10c27
73. APPS AS MACHINES — The right machine for …
JOB-TO-BE-DONE
STORY*
Adam
When (situation)
31, German moving to South Korea
have personal documents always at hand
74. STORY*
When (situation)
I want to (need)
So that (goal)
— “Job Stories are great because it makes you think about
motivation and context and de-emphasizes adding any particular
implementation. Often, because people are so focused on the who and
how, they totally miss the why. When you start to understand the why,
your mind is then open to think of creative and original ways to solve the
problem.” — @AlanKlement, https://medium.com/the-job-to-be-done/af7cdee10c27
I move to another country
and need to register there with banks and authorities
I can identify myself without having
to carry unique originals with me.
have easy access to my most important
documents
75. What is your main job?
What is the situation?
What are the needs?
Write
78. Pitfalls & tips
Don’t include solutions
into stories.
Don’t formulate stories
too general.
Don’t include more than
one context and goal.
Write it like in the 70s –
avoid mentioning tech.
If you struggle in writing,
do further research!
Think in struggles
rather than outcomes.
Don’t Do
79. Setting
their jobs to
be done into
context
Agenda
Solving
the job by
leveraging
more human
capabilities
Pitching
your
machine
Discovering
what apps and
their services
do for us
80. Setting
their jobs to
be done into
context
Agenda
Solving
the job by
leveraging
more human
capabilities
Pitching
your
machine
Discovering
what apps and
their services
do for us
81. View
Those digital updates have little sympathy
for any divisions of time or space we might
to impose upon our days. We may find
that we are ranking the ‘needs’ of our
machines above our own.
“
”
— @TomChatfield
http://tomchatfield.net/2012/05/09/how-to-thrive-in-the-digital-age/
88. user needinsight
Ask
How might we assist Adam who is moving to
South Korea to have his most important personal
documents with him so that he can identify
himself without needing his unique originals?
89. Ask
user needinsight
How might we assist Adam who is moving to
South Korea to have his most important personal
documents with him so that he can identify
himself without needing his unique originals?
90. Write
user + insight + need
APPS AS MACHINES
How might we assist Adam who is moving to South Korea to have
his most important personal documents with him so that
he can identify himself without needing his unique originals?
— Input for your creation
How might we … ?
95. 100 × Go for quantity
Keep it short
Encourage wild ideas
Defer judgment
Build on the ideas of others
One conversation at a time
Stay on topic
Be visual
Ideate
103. View
As technology moves into more and
more things and ultimately into humans,
we must ensure that it is enhancing the
human experience not challenging it.
“
”
— @Punchcut
http://punchcut.com/perspectives/connecting-the-internet-of-things/
117. a user with a rather complex life
the need to do grocery shopping online
together with other family members.
Amazon Dash note-taking device
is directly connected to the shop
the Amazon smartphone app
Dash is easy to use with a single hand
and even while multi-tasking
Communicate
For
TARGET
CUSTOMER
CUSTOMER
NEED
CONCEPT
NAME
MARKET
CATEGORY
who has
that
Unlike
the
is a
ONE KEY
BENEFIT
COMPE-
TITION
.
.
UNIQUE
DIFFEREN-
TIATOR
APPS AS MACHINES — Acceleration tool
Elevator Pitch
118. Setting
their jobs to
be done into
context
Agenda
Solving
the job by
leveraging
more human
capabilities
Pitching
your
machine
Discovering
what apps and
their services
do for us
119. Setting
their jobs to
be done into
context
Agenda
Solving
the job by
leveraging
more human
capabilities
Pitching
your
machine
Discovering
what apps and
their services
do for us
123. In 2020
7.6 billion
people
50 billion
devices
6.58 devices
per person
Source: Cisco, ‘Connections Counter: The Internet of Everything in Motion’
http://newsroom.cisco.com/feature-content?type=webcontent&articleId=1208342
125. How the computer sees us
Source: Physical Computing, O'Sullivan & Igoe
http://www.amazon.com/Physical-Computing-Sensing-Controlling-Computers/dp/159200346X
126. — Brian Eno, artist
http://archive.wired.com/wired/archive/7.01/eno_pr.html
Tools that endure have limited options.
These limitations become sources of
emotional meaning.
“
”
129. View
[The internet of things] will require
businesses to fundamentally
transform their approaches to be
successful in this new era.
“
”
— @Punchcut
http://punchcut.com/perspectives/connecting-the-internet-of-things/
130. No market need
Ran out of cash
Not the right team
Get outcompeted
Pricing / cost issues
Poor marketing
Ignore customers
Products mis-timed
Lose focus
Disharmony on team 13%
14%
14%
17%
17%
18%
19%
23%
29%
42%
Top 10 reasons young businesses fail
Source: Top 10 Reasons Startups Fail, based on an analysis of 101 post-mortems
http://www.cbinsights.com
135. View
Minimal Viable Data –
What is the least amount of data you
can collect to create a good product
and experience?
“
”
— @GoldenKrishna
https://twitter.com/Martin_Jordan/status/667336477349650432
144. Credits
Icons:
Max Hancock
David Padrosa
Jakob Vogel
Ola Möller
Jeremy J Bristol
Siddharth Dasari
Martin Smith
Deadtype
Photos:
Nokia
Amazon
Thanks!
Nicolas Morand
Luis Prado
Simple Icons
Luiza Peixe
Scott Lewis
Phil Goodwin
Michael Senkow
Jakob Schneider
Sherrinford
Edward Boatman
Cengiz SARI
Mister Pixel