This document discusses bimodal IT, which refers to an IT architecture that supports both stability (mode 1) and agility (mode 2). It notes key characteristics of each mode, including reliability vs agility. Typical challenges of bimodal IT include preparing for cultural change, developing dual governance, making the business case, and developing the right talent. The document outlines how bimodal IT can provide business value through increased revenue, cost savings, and improved customer experience. It then describes the journey to achieving bimodal IT, including establishing governance and measuring returns. Proper platforms, architecture, and an emphasis on both long-term and short-term efforts are also highlighted.

1. BiModal IT
ARCHITECTUREBUSINESS VALUE GOVERNANCE
Kumar Munuswamy
AVP, Cognizant Digital

2. BIMODAL IT CHARACTERISTICS
TYPICAL CHALLENGES
BUSINESS VALUE ON INVESTMENT
1
2
3
JOURNEY TO BECOME BIMODAL4
TECHNOLOGY & GOVERNANCE5

3. 3
BIMODAL IT CHARACTERISTICS
MODE 1
RELIABILITY
PLAN DRIVEN
WATERFALL
IT CENTRIC
PROVEN TECH
MODE 2
AGILITY
EMPIRICAL
AGILE, KANBAN
BUSINESS DRIVEN
NEW TECH
EFFICIENCY
Vs
INNOVATION
RENOVATE INNOVATE

4. 4
TYPICAL CHALLENGES
Prepare the
organization for a
cultural change while
executing BiModal
Being a new model,
getting the head around
dual Governance is a
significant task
Business Case for Funding
& Measuring ROI
Need to clearly distinguish
the candidates for the
Mode 1 & Mode 2
programs
Developing the right
talent to design &
manage BiModal

5. 5
BUSINESS CASE FOR RETURN ON INVESTMENT
ADDITIONAL
REVENUE
REVENUE
RETENTION
COST SAVINGS
NEW BUSINESS
MODEL
CUSTOMER
EXPERIENCE
BUSINESS PROCESS
OPTIMIZATION

6. 6
PATH TO BIMODAL IT - Frequent Synchronization is a Must
PILOT , REFINE, SCALE AND
SYNCHRONIZE
ESTABLISH PLATFORM, PROCESS,
ARCHITECTURE & GOVERNANCE
MEASURE AND REPORT RETURN
ON INVESTMENT KPIS
4 3
5
FINALIZE STRATEGY, ORG STRUCTURE AND
IMPLEMENTATION ROADMAP
1
TALENT ENABLEMENT FOR
IT , BUSINESS & VENDORS
2

7. 7
JOURNEY REQUIRES BOTH MARATHONS AND SPRINTS
THINK BIG
DISCOVER
START SMALL &FAIL FAST
IDEATE + PILOT
DELIVER QUICKLY
SCALE
MVP
Design
Thinking
Labs &
Garages
Agile Pods
in Factory

8. 8
PLATFORMS & ARCHITECTURE – The New world
TDD &
BDD
HYBRID CLOUD
FORESIGHT & INSIGHTS
LOW CODE PLATFORMS
MICRO SERVICES
POLYGLOT
PAAS
DEVOPS
OMNI CHANNEL
COGNITIVE
TECH DEBT
EVERYTHING
CONNECTED

9. 9
SOME DATA POINTS
60-70%
of all projects will
go into a BiModal
mode by 2017
50%
of these projects will
be completely messed
up because of lack of
Governance & right set
of skills
30%
of investments
will struggle to get
Return on
Investment
Source Gartner

10. THANK
YOU