This document outlines the requirements and processes for supporting applications in a production environment. It lists the types of documentation needed, such as architecture overviews, system agreements, job dependencies, and configuration details. It emphasizes defining responsibilities for stakeholders and having service level agreements, runbooks, agent notes, and knowledge transfer. The key processes highlighted are reviewing and signing off on support documentation, setting up environment access, addressing defects and change requests, and establishing release and communication procedures between business and IT.
Service and Support as Production in I.T.Malcolm Ryder
The Demand perspective on managing I.T. is not all about buying and consumerization. Instead it is about selected and recognized capabilities of aligning technology to user intent.
Managed IT Services Pricing Models And Strategies Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
Presenting Managed IT Services Pricing Models And Strategies PowerPoint Presentation Slides. This complete PPT deck is made up of 40 professional slides. You can convert and save this PowerPoint slideshow in formats like PDF, PNG, and JPG. All the templates are fully customizable. You can edit text, fonts, patterns, colors, and background within seconds. Also, this PPT template deck is compatible with Google Slides. You can view this presentation on standard and widescreen formats. https://bit.ly/36YwIxW
A presentation of my I.T. company SSDesign.
We provide I.T. consultants (long term - 12 months or more), I.T. Staff Augmentation (1 - 6 months), Mobile App Development, Enterprise Architecture and Software Development and Application Support Services (local and remote).
Our rates are highly competitive and our services are beyond excellent.
Craig Geswindt
SSDesign CC
http://www.ssdesign.co.za
Skype: the.business1
Managed IT support service Provider secure, reliable remote monitoring and management of your entire business environment and well-received Managed Support solution.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Many large enterprises have begun using AWS to host development and test environments while also building greenfield applications in AWS. After realizing the benefits that AWS has to offer, many Enterprise look for ways to accelerate their migration to the cloud. In beginning this journey they are often faced with a number of challenges such as determining which applications should move, how they should move, and how can they be effectively managed in the cloud. Accenture, working with AWS Solution Architects, and AWS Professional Services have developed a framework, based on our experiences, to quickly, efficiently, and successfully move enterprise applications to AWS at scale. This session will review our approach, tools, and methods that can help Enterprises evolve their cloud transformation programs.
Service and Support as Production in I.T.Malcolm Ryder
The Demand perspective on managing I.T. is not all about buying and consumerization. Instead it is about selected and recognized capabilities of aligning technology to user intent.
Managed IT Services Pricing Models And Strategies Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
Presenting Managed IT Services Pricing Models And Strategies PowerPoint Presentation Slides. This complete PPT deck is made up of 40 professional slides. You can convert and save this PowerPoint slideshow in formats like PDF, PNG, and JPG. All the templates are fully customizable. You can edit text, fonts, patterns, colors, and background within seconds. Also, this PPT template deck is compatible with Google Slides. You can view this presentation on standard and widescreen formats. https://bit.ly/36YwIxW
A presentation of my I.T. company SSDesign.
We provide I.T. consultants (long term - 12 months or more), I.T. Staff Augmentation (1 - 6 months), Mobile App Development, Enterprise Architecture and Software Development and Application Support Services (local and remote).
Our rates are highly competitive and our services are beyond excellent.
Craig Geswindt
SSDesign CC
http://www.ssdesign.co.za
Skype: the.business1
Managed IT support service Provider secure, reliable remote monitoring and management of your entire business environment and well-received Managed Support solution.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Many large enterprises have begun using AWS to host development and test environments while also building greenfield applications in AWS. After realizing the benefits that AWS has to offer, many Enterprise look for ways to accelerate their migration to the cloud. In beginning this journey they are often faced with a number of challenges such as determining which applications should move, how they should move, and how can they be effectively managed in the cloud. Accenture, working with AWS Solution Architects, and AWS Professional Services have developed a framework, based on our experiences, to quickly, efficiently, and successfully move enterprise applications to AWS at scale. This session will review our approach, tools, and methods that can help Enterprises evolve their cloud transformation programs.
Managed Services refers to the practice of using specialized service providers for executing specified operating tasks leading to cost & delivery efficiencies and releasing management bandwidth for mission critical activities.
Telecom, BFSI, IT, ITES, Consumer Products
8 Key Elements to Modern IT Operations Management with a Digital Operations C...OpsRamp
Struggling to control the chaos of your IT infrastructure? Here are the 8 Key Elements to Modern IT Operations Management with a Digital Operations Command Center.
Presentation about IT managed services and solutions being offered by IISGL .
At IISGL, we have a fully consultative approach. We want
to understand your business, its pain points and
ambitions. We can then utilize that knowledge,
dovetailing with our years of extensive experience of
the technologies available, to provide you with a custom
solution.
Application Management & Support Best PracticesJulie Champagne
In today’s healthcare IT environment, it takes a lot of support and coordination – of highly skilled and experienced technical staff – to keep a modern healthcare organization running smoothly. When a HCO considers outsourcing any portion of their IT operation, there are many unknowns and considerations to assess. This webcast will present best practices and processes in both exploring an application management support solution or partner and rollout, transition and implementation. Whether supporting a legacy or production application, the solution or partner should take complex and time-consuming tasks off of the organizations plate, allowing focus on more productive, strategic, operation improving and patient experience enhancing activities.
Marlabs Capabilities Overview: Application Maintenance Support Services Marlabs
Marlabs application development and support services include application design, development, systems integration/consolidation, re-engineering, and implementation of packages.
Business Value Measurements and the Solution Design FrameworkLeo Barella
The presentation covers a process and artifacts to establish better communication between business and IT and improve the quality and consistency of solutions. It also includes a tool to measure business value of the solutions that are being proposed and allows the business audience to make educated choices based on overall IT Business impact.
The AWS Private Equity organization utilizes the Recognized Cloud Transformation Leader (RCTL) program and Transformation Advisor role to enable portfolio company executives to successfully execute a cloud or digital transformation - accelerate migrations/modernization, remove transformation impediments and mitigate risk.
AWS PE Transformation Advisor program overview
Assigns a dedicated PE Transformation Advisor to the executive cloud sponsor (CxO or similar) for an 8-to-12-week engagement that can be further extended as needed. The PE Transformation Advisor aids the executive in value creation by removing transformation blockers, securing buy-in from the executive team, influencing the board, adapting business processes in support of cloud, and preparing the broader organization for the digital transformation.
During the engagement, the PE Transformation Advisor provides prescriptive guidance to define the transformation tenets and guiding principles, assist developing the business case, produce the cloud journey map, establish the Cloud Center of Excellence (CCoE), document KPIs, identify partners, and define the Cloud Operating Model (COM).
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Many of the world’s largest enterprises are replacing their traditional SAP server environments with SAP running in the AWS Cloud. As well as increasing business agility and scalability, our cloud platform significantly reduces SAP infrastructure and support costs, simplifies operations and contributes directly to the bottom line.
My dedication and passion in IT has provided continuous systems improvement and have successfully provided technology solutions for core, critical applications to address business needs and enhance overall productivity. With more than two decades of experience in business and systems analysis, I am effective in designing, building, testing and maintaining enablers of business processes, including technology and process solutions with a focus on medium to high complexity, multiple large application business processes and/or business relationships. I have succeeded in providing overall solution design, build and test, root cause analysis, and advanced performance tuning complex business processes and functionality. I pride myself with providing excellent leadership and support at all times.
Managed Services refers to the practice of using specialized service providers for executing specified operating tasks leading to cost & delivery efficiencies and releasing management bandwidth for mission critical activities.
Telecom, BFSI, IT, ITES, Consumer Products
8 Key Elements to Modern IT Operations Management with a Digital Operations C...OpsRamp
Struggling to control the chaos of your IT infrastructure? Here are the 8 Key Elements to Modern IT Operations Management with a Digital Operations Command Center.
Presentation about IT managed services and solutions being offered by IISGL .
At IISGL, we have a fully consultative approach. We want
to understand your business, its pain points and
ambitions. We can then utilize that knowledge,
dovetailing with our years of extensive experience of
the technologies available, to provide you with a custom
solution.
Application Management & Support Best PracticesJulie Champagne
In today’s healthcare IT environment, it takes a lot of support and coordination – of highly skilled and experienced technical staff – to keep a modern healthcare organization running smoothly. When a HCO considers outsourcing any portion of their IT operation, there are many unknowns and considerations to assess. This webcast will present best practices and processes in both exploring an application management support solution or partner and rollout, transition and implementation. Whether supporting a legacy or production application, the solution or partner should take complex and time-consuming tasks off of the organizations plate, allowing focus on more productive, strategic, operation improving and patient experience enhancing activities.
Marlabs Capabilities Overview: Application Maintenance Support Services Marlabs
Marlabs application development and support services include application design, development, systems integration/consolidation, re-engineering, and implementation of packages.
Business Value Measurements and the Solution Design FrameworkLeo Barella
The presentation covers a process and artifacts to establish better communication between business and IT and improve the quality and consistency of solutions. It also includes a tool to measure business value of the solutions that are being proposed and allows the business audience to make educated choices based on overall IT Business impact.
The AWS Private Equity organization utilizes the Recognized Cloud Transformation Leader (RCTL) program and Transformation Advisor role to enable portfolio company executives to successfully execute a cloud or digital transformation - accelerate migrations/modernization, remove transformation impediments and mitigate risk.
AWS PE Transformation Advisor program overview
Assigns a dedicated PE Transformation Advisor to the executive cloud sponsor (CxO or similar) for an 8-to-12-week engagement that can be further extended as needed. The PE Transformation Advisor aids the executive in value creation by removing transformation blockers, securing buy-in from the executive team, influencing the board, adapting business processes in support of cloud, and preparing the broader organization for the digital transformation.
During the engagement, the PE Transformation Advisor provides prescriptive guidance to define the transformation tenets and guiding principles, assist developing the business case, produce the cloud journey map, establish the Cloud Center of Excellence (CCoE), document KPIs, identify partners, and define the Cloud Operating Model (COM).
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Many of the world’s largest enterprises are replacing their traditional SAP server environments with SAP running in the AWS Cloud. As well as increasing business agility and scalability, our cloud platform significantly reduces SAP infrastructure and support costs, simplifies operations and contributes directly to the bottom line.
My dedication and passion in IT has provided continuous systems improvement and have successfully provided technology solutions for core, critical applications to address business needs and enhance overall productivity. With more than two decades of experience in business and systems analysis, I am effective in designing, building, testing and maintaining enablers of business processes, including technology and process solutions with a focus on medium to high complexity, multiple large application business processes and/or business relationships. I have succeeded in providing overall solution design, build and test, root cause analysis, and advanced performance tuning complex business processes and functionality. I pride myself with providing excellent leadership and support at all times.
I am dynamic professional with more than 6 years of experience in IT applications. A decisive, pragmatic and inclusive Business Analyst who is an expert at analyzing business activities and then finding ways to make them more efficient. I have a successful track record of educating all levels of users on the methods and means to make processes more effective and productive.
Expertise in QualityAssurance , testing DataWarehouse Systems, Waterfall and Agile - Hybrid methodologies and delivering business critical testing projects.
Has executive leadership, negotiating , communication skills and capable of providing an authoritative guidance to the team for successful delivery of the project.
A positive approach,Capable and committed TEST LEAD with a proven ability of achieving high client satisfaction, meet project timelines.
Experienced in Data engineering, finding the gaps in the data and providing suggestions to the application teams.
Strong skills in client management and expertise in performing QA assessment in delivering innovative testing solutions.
Deepen Analysis capabilities such as business process mapping, data analysis, data testing, data wrangling, data transformation mappings to build data assets that enable business value generation.
Developed reports and dashboards for threshold reporting using Tableau.
Developed Data Integrity ,data quality throughout the department by designing and promoting best practices.
Experienced in Business Insurance Data Warehouse Projects involved in deriving Business Intelligence & Analytics.
Experienced in working with data models around data warehouses and data marts to understand source data and how data needs to be landed in the target database.
Facilitated sessions with System Analysts, IT developers, Quality Analysts, and Data Engineers from Business Team, to help them better to understand processes and enhancements captured in the business requirements , Testing the Requirements / Test Points mentioned in Test Strategy.
Expert in designing the below Project deliverables
- Project metrics,
– Team Velocity Chart
- Test Strategy
- Burn Down charts
Strong experience in planning and implementing the
- Product Grooming Sessions – Sprint Planning session
- Sprint Retrospection – Daily Scrum
Strong hands on experience on the below project management tools
- Rally
Using Doors® And Taug2® To Support A Simplifiedcbb010
In order to become a market leader, it is imperative that all stakeholders (customers, financial sponsors, developers and testers) be aware of the customer’s needs as captured in the requirements of the products and/or services that are to be produced. This is especially so within both large and small globally distributed companies since the product development organizations often are separated by geography, time and communications. An efficient way to eliminate these potential issues is to develop a common and intuitive requirements management process, which can be deployed across the product development lifecycle. The object of developing a Common Simplified Requirements Management Process is to improve customer satisfaction, eliminate escaping defects and reduce the cost of the development lifecycle. This paper describes the problems of using localised procedures and how these problems can be eliminated by implementing a common requirements management process that is intuitive, scalable and deployed across the System Development Lifecycle. This process has been supported by the industry leading DOORS tool and more recently by the TauG2 tool. An auxiliary benefit of deploying this process is that the process was developed in compliance with standardized methods of documenting and tracing requirements as expected by TL9000 and CMM/CMMI. The net benefits of this simplified requirements process include: increased customer satisfaction due to systems being developed in accordance with the customer’s needs as captured in the requirements, compliance with industry acknowledged process standards and improved cost of quality by eliminating duplication of process maintenance since a common process has been deployed across the development organization.
Primer on performance_requirements_gathering_v0.3Trevor Warren
This presentation focuses on the basics of Performance Requirements gathering. It address the basic concepts and talks about the process one could follow when dealing with Performance Requirements gathering across the development life cycle.
An excerpt of a Program Business Case presentation made to launch a redesign effort for Global Corporate Web Portal.
Background context:
Marketing objective was to get an insight into how they can revamp their Worldwide Digital Presence.
The current state was
1. Corporate website existed but lack of presence that qualifies to represent a corporation of global scale.
2. Clutter of domains and websites had mushroomed.
By virtue of ungoverned digital asset acquisition, & Corp acquisitions leading to lack of visibility into Digital assets and Digital presence there off
3. Proliferation of un-governed assets led to Digital Risks ( some separately hosted regional corporate sites were hacked and defaced with objectionable materials putting the organization's brand and also legal risks.
Want to migrate from one technology platform to another?
Seems simple. Done so many times, this initiative still sounds like a deja vu to lot of teams and executives in organizations big and small, flat or hierarchical or matrix management culture.
First principle - Socialize, engage, educate, evangelize and get the buy in of direct and in-direct stakeholders.
How do you go through all that using a disciplined approach?
Check this out. Feel free to contact me for clarifications anytime via info @ ValueRealizationInc.com
This presentation was delivered in 2006.
At time, several internal applications, including Sale Force did not have the capability to generically handle international and local addresses with ease.
Created a generic key-valye based address handling model for use across applications in a MDM context
Presented to a Payments Platform organization , back in 2006 when they were in chaos, with information flying around via XL sheets, via emails, and MS access, when there was no visibility over how systems communicated and what their intended functions were except being used tactically by business groups who procured those systems.
Presented to a client back in 2006 in relation to addressing critical data issues in Customer Data Integration, directly impacting Business Services to Customers.
It is important to understand that data issues can originate due to several factors, and the most challenging ones will be the ones that originate due to business rules, which by themselves are sound and legitimate, however result in generating data that conflicts other requirements when viewed from a strategic view.
I presented these slides to align the disparities and propose a solution that balances both sides of the equation - which, by the way , in my opinion, is the right approach
Data Quality exercises in organizations is usually taken up as programs or as siloed projects.
However, what is observed, is typical , past the project life, the quality continues to erode.
The challenge to ensure data stays relevant to application and business rules and requirement remains .
The attached slide is a road map to sustain the Data /Information Quality throughout the data life cycle.
Again, it is just an actionable road map, based on real implementations and is subject to changes and improvements.
1. Application Support
Requirements & Processes
Overview of the minimal information requirements for
supporting applications and outline the mandatory
processes and checkpoints in the Production
Management Cycle.
2. High Level Information Requirements
Application Project Team Processes
and supporting Documentation
Examples:
● High Level Overview of the application architecture.
● Supporting documents.
● System Level Agreements between Source and Target systems.
● Batch job dependency and business impacts.
● Report names, business descriptions and user community.
● Physical server lists and software configurations.
● SDLC environments (Dev, QA, UAT, Prod) etc.
● Productivity tools (Merant , Documentum etc. )
● Documentation supporting Outstanding Change Requests
● Defects and business criteria acceptance.
● Access to the respective repositories.
● Understanding of SDLC followed by the project team
( DEV>>QA>>UAT>>Prod).
Post production RASCI*
(Responsible, Accountable, Support,
Consult, Informed) chart.
* If developed. Or AST can define it
as a projectized effort.
Identifying all stakeholders including
● Business owner ● QA teams ● Data Modeling team
● Development team ● 24X7 support team ● SCRM teams
● Vendor client support ● IT Application owner/liaison
Availability of Post Production
Documentation (if none available – a
“project plan” has to be setup to
define and formalize the set of
supporting documents.
Post-production Documents include
● Service Level Agreement (business –IT)
● Agent Notes – for Service Management
● Runbook –for all IT support teams.
3. Application Support Process
SLA Review and Sign off
Run Book (Operations Manual) Reviewed and Signed off
Agent Notes Reviewed and Signed Off
RASCI document Reviewed and Signed off
Application Knowledge Transfer
Identify DEV/QA/UAT/Prod environments and User Access Points
SMS Capabilities in place ( Product Catalogue, Requests etc.)
All requests have to be communicated via SMS system OR as a Project Request via Demand Management
Channel.
Defects Addressed on Priorities and resource utilization.
Change Requests addressed on assessment , prioritization and resource utilization.
Release Management Process in place. (DEV, QA, UAT , SCRM and PROD)
Business – IT communication processes defined , agreed upon and in place. Example: Validation of CRs,
defects, status communication periodicity etc.