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ANDREW J. CHARD
Atlanta, GA 30312
404.502.7439 (Mobile) andychard@gmail.com
www.linkedin.com/in/andychard
TECHNOLOGY LEADERSHIP SUMMARY
Acknowledged technology professional accomplished in leading collaborative teams to success while building
successfulclient partnerships. Extensive track record of delivering high profile initiatives that align technology
solutions to business goals, within aggressive timelines. Experienced in multiple sectors,including
Telecommunications, Financial Services, Government, Supply Chain Distribution and eCommerce Solutions.
Certified in IT Service Management (ITIL Foundations v.3). Experienced in:
●Application Development ●Application Architecture ●Global Delivery
●Program Management ●Test Management ●Cross-Functional Teaming
●ECommerce Solutions ●Release Management ●Governance
●Service Management ●Change Management ●Application Support
PROFESSIONAL EXPERIENCE
ANTHEM, INC 2016
Technology Manager (Led up to 20 resources)
● Managed Agile application t and test teams delivering medical healthcare and/insurance utilization
management for US. Military (TRICARE). Cross-functional teams included developers, architects,
testers, PM’s and business analysts.
GWINNETT COUNTY, Lawrenceville, GA (led projects ofup to $4 million) 2014- 2015
IT Program Manager for CIO Directives
● Managed county-wide initiatives for Fire, Police and Gwinnett County Schools
● Recovered high profile projects for public safety, severely delayed and over budget, at risk for
implementation (eCitations, Fire Dispatch Routing, School Response 911 video)
● Mitigated projects from critical risk of failed delivery, by formalizing procedures and communication
processes,established steering committee, implemented test execution strategy and delivered defect
reporting
● Created and delivered communication plans for stakeholder communication and ongoing project status
reporting
ACCENTURE, Atlanta, GA 2002 – 2014
Client Engagements -
AT&T (led up to 75 resources, budget ofup to $8 million) 2010 - 2014
Senior Manager (eStrategy Delivery)
● Directed teams to build eCommerce self-service capabilities for large business customers. Cross-
functional teams included developers, architects, project managers, software engineers,testers,and
business analysts whose mission was to build user interface, middleware layer, APIs and integrate
legacy backend applications
● Built core application functionality (Business Center Dashboard, Registration, Account Management,
Reporting) that enabled business and technology roadmap planning and pilot product rollout
● Accountable for multiple release/multi-year projects from10,000 – 90,000+ hours and within delivery of
3-10 months, with budget of $1- $8 million
● Led 20-75+ resources,including direct reports and client resources,comprised of both onshore and
offshore contracting resources to success
Andrew J. Chard Page 2 of 3
COXCOMMUNICATIONS(led up to 45 resources, budget ofup to $4 million)
Operations and Applications Manager (Wireless) 2009 - 2010
● Built and led application and operations support teams for client’s Oracle OSS/BSS application suite
rollout of client wireless pilot.
● Developed and implemented ITIL Service Management capabilities (Incident Management, Change
Management, Problem Management, Configuration Management, Operations Management) across
onshore and offshore support teams.
● Defined and managed transition of application suite support from current vendor to Accenture managed
service organization.
● Build SLA’s, KPI’s,and metrics reporting
● Created application and operations support governance processes
FIRSTDATA CORPORATION(led up to 40 resources,budget ofup to $3 million) 2008 - 2009
Delivery Manager (Merchant and Debit Division)
● Managed Delivery Service Assurance for Debit Division, Streamlined Executive Dashboard reporting
● Performed risk assessment on Data Center Consolidation Plan and implemented risk and issue
management best practices
● Developed Release Management oversight processes and toolsets across Debit Division.
● Developed Change Management audit processes for project deliverables
● Led Merchant Division application outsourcing transition to an Accenture managed service model (40
applications, 250 offshore resources end state)
AT&TONLINESERVICES/BELLSOUTH.COM(led up to 90 resources) 2002 - 2008
Application Development Manager (Online Services)
Led development and support organization for AT&T’s South East Online Ordering applications (20 ordering,
catalog, and customer contact applications):
● Defined and implemented outsourcing transition to global delivery team (125 onshore and offshore
resources). Scope - demand management, estimating, architecture,development, testing and PM roles.
● Reduced client application development service cost by > 20% through blended outsourcing model.
● Improved application performance - simplified business logic and minimized order fallout. Improved
customer experience and increased channel sales volume (> 15%)
● Implemented process improvements - Automated testing, estimating templates/models, demand
management. operations environment scorecards,phase-end checklists, peer review processes,“Follow
the sun” execution processes
● Drove development of service orientated business capabilities within the Alternate Market Channel
(Web, Telemarketing vendors, Alliance Partners). Built capabilities to access pre-order validation
services and enhanced catalog functionality via Web Services.
OTHER RELEVANT EXPERIENCE
BELLSOUTH, ATLANTA, GA
Application Manager
TECHNOLOGY SOLUTIONS COMPANY, ATLANTA, GA
Principal - Pleasant Company, Madison, WI
Senior Consultant - Ameritech Communications Inc., Chicago, IL
GEORGIA-PACIFIC CORPORATION, ATLANTA, GA
Technical Consultant
Andrew J. Chard Page 3 of 3
TOOLS & TECHNOLOGY
Agile, RallyDev, JIRA,Confluence, Slack, Remedy, Clarity, Quality Center,Java, HTML, XML, Web Services,
SOA, XSD, SOAP,Apache,CORBA,Websphere, Apache Tomcat,Oracle ATG Commerce, SQL, Unix,
Oracle,JMS, MQSeries, SharePoint, Crystal Reports, Business Objects, MS Office Suite, MS Project, ITIL v.3,
Windows Server, Network Infrastructure,PMBOK,Payment Card Industry (PCI) Compliance, Sarbanes Oxley
ACT (SOX), Oracle OSS/BSS, PeopleSoft, Vantive, ServiceNow, AS400, OS/400, Requisite Pro, Subversion,
Clearcase,BitBucket
EDUCATION & CERTIFICATIONS
BACHELOR OF SCIENCE – COMPUTERSCIENCE
UNIVERSITY OF SHEFFIELD Sheffield, England
CERTIFICATION -ITILFOUNDATIONSV.3
APMGINTERNATIONAL Bedford, MA
CERTIFIED SCRUMMASTER
Scrum Alliance
COMMUNITY INVOLVEMENT
● Hands on Atlanta
● American Cancer – Relay for Life
● Atlanta Neighborhood Charter School – 8th
Grade Portfolio Reviewer

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AndrewJChard_2016

  • 1. ANDREW J. CHARD Atlanta, GA 30312 404.502.7439 (Mobile) andychard@gmail.com www.linkedin.com/in/andychard TECHNOLOGY LEADERSHIP SUMMARY Acknowledged technology professional accomplished in leading collaborative teams to success while building successfulclient partnerships. Extensive track record of delivering high profile initiatives that align technology solutions to business goals, within aggressive timelines. Experienced in multiple sectors,including Telecommunications, Financial Services, Government, Supply Chain Distribution and eCommerce Solutions. Certified in IT Service Management (ITIL Foundations v.3). Experienced in: ●Application Development ●Application Architecture ●Global Delivery ●Program Management ●Test Management ●Cross-Functional Teaming ●ECommerce Solutions ●Release Management ●Governance ●Service Management ●Change Management ●Application Support PROFESSIONAL EXPERIENCE ANTHEM, INC 2016 Technology Manager (Led up to 20 resources) ● Managed Agile application t and test teams delivering medical healthcare and/insurance utilization management for US. Military (TRICARE). Cross-functional teams included developers, architects, testers, PM’s and business analysts. GWINNETT COUNTY, Lawrenceville, GA (led projects ofup to $4 million) 2014- 2015 IT Program Manager for CIO Directives ● Managed county-wide initiatives for Fire, Police and Gwinnett County Schools ● Recovered high profile projects for public safety, severely delayed and over budget, at risk for implementation (eCitations, Fire Dispatch Routing, School Response 911 video) ● Mitigated projects from critical risk of failed delivery, by formalizing procedures and communication processes,established steering committee, implemented test execution strategy and delivered defect reporting ● Created and delivered communication plans for stakeholder communication and ongoing project status reporting ACCENTURE, Atlanta, GA 2002 – 2014 Client Engagements - AT&T (led up to 75 resources, budget ofup to $8 million) 2010 - 2014 Senior Manager (eStrategy Delivery) ● Directed teams to build eCommerce self-service capabilities for large business customers. Cross- functional teams included developers, architects, project managers, software engineers,testers,and business analysts whose mission was to build user interface, middleware layer, APIs and integrate legacy backend applications ● Built core application functionality (Business Center Dashboard, Registration, Account Management, Reporting) that enabled business and technology roadmap planning and pilot product rollout ● Accountable for multiple release/multi-year projects from10,000 – 90,000+ hours and within delivery of 3-10 months, with budget of $1- $8 million ● Led 20-75+ resources,including direct reports and client resources,comprised of both onshore and offshore contracting resources to success
  • 2. Andrew J. Chard Page 2 of 3 COXCOMMUNICATIONS(led up to 45 resources, budget ofup to $4 million) Operations and Applications Manager (Wireless) 2009 - 2010 ● Built and led application and operations support teams for client’s Oracle OSS/BSS application suite rollout of client wireless pilot. ● Developed and implemented ITIL Service Management capabilities (Incident Management, Change Management, Problem Management, Configuration Management, Operations Management) across onshore and offshore support teams. ● Defined and managed transition of application suite support from current vendor to Accenture managed service organization. ● Build SLA’s, KPI’s,and metrics reporting ● Created application and operations support governance processes FIRSTDATA CORPORATION(led up to 40 resources,budget ofup to $3 million) 2008 - 2009 Delivery Manager (Merchant and Debit Division) ● Managed Delivery Service Assurance for Debit Division, Streamlined Executive Dashboard reporting ● Performed risk assessment on Data Center Consolidation Plan and implemented risk and issue management best practices ● Developed Release Management oversight processes and toolsets across Debit Division. ● Developed Change Management audit processes for project deliverables ● Led Merchant Division application outsourcing transition to an Accenture managed service model (40 applications, 250 offshore resources end state) AT&TONLINESERVICES/BELLSOUTH.COM(led up to 90 resources) 2002 - 2008 Application Development Manager (Online Services) Led development and support organization for AT&T’s South East Online Ordering applications (20 ordering, catalog, and customer contact applications): ● Defined and implemented outsourcing transition to global delivery team (125 onshore and offshore resources). Scope - demand management, estimating, architecture,development, testing and PM roles. ● Reduced client application development service cost by > 20% through blended outsourcing model. ● Improved application performance - simplified business logic and minimized order fallout. Improved customer experience and increased channel sales volume (> 15%) ● Implemented process improvements - Automated testing, estimating templates/models, demand management. operations environment scorecards,phase-end checklists, peer review processes,“Follow the sun” execution processes ● Drove development of service orientated business capabilities within the Alternate Market Channel (Web, Telemarketing vendors, Alliance Partners). Built capabilities to access pre-order validation services and enhanced catalog functionality via Web Services. OTHER RELEVANT EXPERIENCE BELLSOUTH, ATLANTA, GA Application Manager TECHNOLOGY SOLUTIONS COMPANY, ATLANTA, GA Principal - Pleasant Company, Madison, WI Senior Consultant - Ameritech Communications Inc., Chicago, IL GEORGIA-PACIFIC CORPORATION, ATLANTA, GA Technical Consultant
  • 3. Andrew J. Chard Page 3 of 3 TOOLS & TECHNOLOGY Agile, RallyDev, JIRA,Confluence, Slack, Remedy, Clarity, Quality Center,Java, HTML, XML, Web Services, SOA, XSD, SOAP,Apache,CORBA,Websphere, Apache Tomcat,Oracle ATG Commerce, SQL, Unix, Oracle,JMS, MQSeries, SharePoint, Crystal Reports, Business Objects, MS Office Suite, MS Project, ITIL v.3, Windows Server, Network Infrastructure,PMBOK,Payment Card Industry (PCI) Compliance, Sarbanes Oxley ACT (SOX), Oracle OSS/BSS, PeopleSoft, Vantive, ServiceNow, AS400, OS/400, Requisite Pro, Subversion, Clearcase,BitBucket EDUCATION & CERTIFICATIONS BACHELOR OF SCIENCE – COMPUTERSCIENCE UNIVERSITY OF SHEFFIELD Sheffield, England CERTIFICATION -ITILFOUNDATIONSV.3 APMGINTERNATIONAL Bedford, MA CERTIFIED SCRUMMASTER Scrum Alliance COMMUNITY INVOLVEMENT ● Hands on Atlanta ● American Cancer – Relay for Life ● Atlanta Neighborhood Charter School – 8th Grade Portfolio Reviewer