Robert Lee Stone is seeking a position in precision manufacturing and has over 10 years of experience working in large manufacturing plants. He has extensive skills operating CNC and manual machines, as well as skills in areas like AutoCAD, blue print reading, and statistical process control. He has a certificate in Precision Manufacturing Technology and is NiMs certified in measurement, metal forming, and job planning. His work experience includes positions in customer service, setup operation, teaching, and manufacturing.

1. Robert Lee Stone
2211 Nappa Valley
Mission, TX 78573
(956) 581-9626 Robert.lee.stone157@gmail.com
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OBJECTIVE
Self-motivated Precision Manufacturing student with 10+ years of experience in large manufacturing plants. Proven strengths in
quickly learning new processes, technologies and machinery.
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SUMMARY OF SKILLS
CNC Machines
• Hand tools
• Machine repair
• Initiative to work independently
• Strategic thinker
Mastercam
AutoCAD
Autodesk Inventor
• Metal Fabrication
• Blue Print reading and Gauging
• Statistical Process Control
• Machine repairs, setup and supervision
.M
EDUCATION
GED
Certificate in Precision Manufacturing Technology
September 2014
May 2016
NiMs Certified: Measurement, Metal Forming, Job planning
CNC Mill Operator, CNC Turning Operator
EXPERIENCE
Teletech McAllen, TX
Customer Service Representative November 2014 - Present
• Provide excellent customer service for an online banking institution
• Troubleshoot problems with online banking interface
• Debit card replacements, closing accounts, password resets, etc.
• Resolve disputes for customers involving fees, banking errors and other issues.
• Train and coach other agents on how to more effectively be productive in the workplace.
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Ticketmaster McAllen, TX
Customer Service Agent December 2013 - July 2014
• Recommended and helped customers select tickets to events based on their needs.
• Accommodated customers quickly and efficiently.
• Listened and helped customers while maintaining a friendly and professional experience.
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Select Staff McAllen, TX
Setup Operator - (Temporary) May 2013 - September 2013
• Setups in the ACME Screw and CNC machines.
• Operating of machinery to produce metal connectors as per contractors specifications.
• Operated CNC machines and loaded and unloaded parts, minor machine offsets, minor tool changes, debarred, measured and
documented quality records.
• Set controls and regulated speed, feed, coolant flow and angle of cut.
• Identified machine malfunctions and resolved them.
• Compared numerical displays with process sheet data to verify dimensional adjustments.
• Manipulated dials, switches override program and correct machine performance
• Ensured specifications compliance of first run piece and spot check succeeding pieces.
• Verified machines settings and programmed control data for accuracy.

2. .
Atento Pharr, TX
Customer Service Agent February 2013 - May 2013
• Remotely diagnosed, analyzed and addressed technical issues quickly through different service channels, cutting costs and
ensuring customer satisfaction.
• Guaranteed resolution from the first contact with the customer (FCR – First Call Resolution),
• Promoted greater satisfaction and avoiding unnecessary costs, we manage all company technical support processes with the
highest quality on the market.
• Resolved problems, providing technical information and addressing concerns on the installation, use and maintenance of products
and/or services.
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Thai Christian School Bangkok, Thailand
Teacher June 2003 - October 2012
• Instructed students individually and in groups using various teaching methods such as lectures, discussions, and demonstrations.
• Adapted teaching methods and instructional materials to meet students educational needs.
• Met with parents and guardians to discuss student progress and areas of improvement.
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Lear Automotive Auburn Hills, MI
Laborer - Materials Department June 1998 - May 2003
• Established visual controls and safety procedures, new line startup, training and organization.
• Management safety team, production schedules and building to order.
• Loaded and unloaded equipment and materials.
• Managed materials inventory and produced reports.
• Stored materials using Kan Ban System, first in, first out and standardized counts.
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Avon Gear Rochester, MI
CNC Machinist January 1996 - January 1998
• Verified parts to print by using various gauges including micrometers, calipers, height gages, indicators, go - no go gages.
• Printed verification completed, blue print reading, statistical process control and SPC.
• Documented production run every hour and documenting results.
• Made necessary adjustments to tools as needed,
• Fanuc controls and by changing carbide tips.
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Aeroquip Mt. Clemens, MI
Shift Supervisor January 1992 - January 1996
• Successfully started up new plant during night shifts.
• Trained and supervised 15 to 20 operators in various areas including safety, SPC, and blue print reading.
• Ran and maintained machines throughout shift.
• Verified working hours of employees for payroll, on-going training, and disciplinary actions.
• Oversaw production goals and ensured those goals were being met.
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Lectron Products Rochester, MI
SME Certified Solder Pot Attendant July 1989 - January 1992
• Maintained and cleaned solder pots.
• Checked flux viscosity.
• Ensured joints were properly soldered on circuit boards.
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REFERENCES
Scott Browne
(732) 900-4458
Gary Rhea
(956) 437-4331

3. Edgar Turrubiates
(956) 872-6163