The document provides details of the candidate's work experience in administrative, customer service, sales and insurance roles. They have 19 years of experience in roles requiring excellent communication, organization, computer, and customer service skills. They also have qualifications in subjects such as sociology, English, economics and math.

1. Efficient, hard working with a friendly approach. Excellent organisation
and management skills and computer literate with excellent interaction
communication both business and social environment. Proficient at
working on own initiative and as part of a team. Experience includes
working with big companies and high volume environments and multi
discipline teams.
Since October 1996 to September 2015 I have been full time home maker.
Arranged both in-house and external organisation events
Collected and opened incoming mail, and arranged for it to be
delivered to the appropriate department or member of staff
Prepared incoming invoices for payment, and calculated the cost of
customer orders for outgoing invoices
Maintained filing systems and ensured important documents were
properly recorded and stored
Collected outgoing mail and prepared it for sending, using a
franking machine to record payment of postage
Maintained and updated records, entering data into a computer and
using databases
Liaised with members of staff in other departments or external
contacts
Carefully managed diaries of staff and management in an efficient
manner
Provided administrative support by sending emails, photocopying,
filing, answering the telephone, taking messages, and ordering
stationery and other resources
Recorded information by filling in forms or writing notes
Assessment of students grants and travel expences.
Dealing with tuition fees and payments.
Creating accounts on data base and keeping records in order.
Processing travel expenses and tuition fees entitlement.
Dealing with phone enquiries form students, educational
institutions and other authorities.
Financial Management Duties included
Processing payment and cheque signing.
Daily Banking
Issuing payment invoices for sales,educational materials.
Tracking record of payments made.
Respected confidentiality and integrity of information received and
maintained professionalism at all times
Helped deal with financial queries and was available as the first
point of contact for audits that occurred in the organisation
Collated and analysed client records
Ensured financial paperwork was filed accurately according to
company procedures
Printed pay cheques and deposited payroll taxes, and ensured that
staff were paid on time

2. Processed sales invoices, receipts and payments
Checking and processing car insurance applications.
Producing insurance policies payment plans.
Dealing with customer enquiries.
Keeping filing records.
Issuing payment invoices.
Contacted insured or other involved persons to obtain missing
information
Liaised with internal departments to ensure that the end to end
process of all customer interactions ran smoothly
Prepared vouchers for payment of premiums and verify payments
had been made
Carried out clerical duties such as recording and checking
information, word processing, opening and sending out mail,
replying to emails, photocopying and filing
Filed records of insurance transactions and kept a calendar of
premiums due and expiration dates of policies
Entered data on renewal policy applications and forwarded
applications to insurance company
Kept a thorough understanding of various insurances offered by the
insurance company, such as motor, life, household or business
insurance
Notified insurance company of changes in matters affecting
insurance coverage
Prepared and reviewed insurance claim forms and related
documents for completeness
Liaised with internal departments to ensure that the end to end
process of all customer interactions ran smoothly
Prepared vouchers for payment of premiums and verify payments
had been made
Worked within a team to handle different types of calls
Carried out clerical duties such as recording and checking
information, word processing, opening and sending out mail,
replying to emails, photocopying and filing
Filed records of insurance transactions and kept a calendar of
premiums due and expiration dates of policies
Entered data on renewal policy applications and forwarded
applications to insurance company
Kept a thorough understanding of various insurances offered by the
insurance company, such as motor, life, household or business
insurance
Prepared and reviewed insurance claim forms and related
documents for completeness
Amending policies details on system.
Checking post.
Data input.
Filing.
Liaised with internal departments to ensure that the end to end
process of all customer interactions ran smoothly
Worked within a team to handle different types of calls
Carried out clerical duties such as recording and checking
information, word processing, opening and sending out mail,
replying to emails, photocopying and filing
Filed records of insurance transactions and kept a calendar of
premiums due and expiration dates of policies
Entered data on renewal policy applications and forwarded
applications to insurance company

3. Developed and maintained excellent customer relationships and
provided a high standard of service to both internal and external
customers
Developed presentations of company products and services to
current and potential clients based on customer requirements
Gained a clear understanding of customer businesses and
requirements
Reviewed my own sales performance and aimed to meet or exceed
targets
Maintained an in-depth knowledge of the product/service being sold
Advised potential customers on forthcoming product developments
and discussed special promotions
Sales targeted Customer Services,selling swim wear and holiday
clothing with accessories.
Handling cash and card payments.
Stock filling,
Tidying stock and pricing.
Developed and maintained excellent customer relationships and
provided a high standard of service to both internal and external
customers
Developed and maintained sales and promotional materials
Developed presentations of company products and services to
current and potential clients based on customer requirements
Gained a clear understanding of customer businesses and
requirements
Reviewed my own sales performance and aimed to meet or exceed
targets
Recorded sales and order information, and entered the information
into a computer system
Maintained an in-depth knowledge of the product/service being sold
Advised customers on purchases or persuaded them to buy
products
Assisted with stock control, by receiving and checking deliveries,
renewing stock from the storeroom or warehouse, and keeping
financial and stock records
Answered customer queries, demonstrated how items worked, and
directed customers to products
Dealt with complaints in a polite and professional manner, calling a
supervisor when necessary
Cashed up tills at the end of the day in strict accordance with
company procedure
Kept the store clean, tidy and secure using equipment including
mops and brushes
Maintained displays of goods and ensured items were correctly
priced
Operated cash tills and took payments from customers for goods
purchased
Processed payments using cash and credit/debit cards, and
customer loyalty or discount cards when necessary
Answered customer queries, demonstrated how items worked, and
directed customers to products
Dealt with complaints in a polite and professional manner, calling a
supervisor when necessary

4. Cashed up tills at the end of the day in strict accordance with
company procedure
Maintained displays of goods and ensured items were correctly
priced
Operated cash tills and took payments from customers for goods
purchased
Processed payments using cash and credit/debit cards, and
customer loyalty or discount cards when necessary
Sociology, English Language, Economics, British Constitution, Maths.
RSA English Language. City & Guilds Numeracy, Photography, . A'Level
Urdu Language grade A.
CSE'S IN
Maths, English language, English litrature, Social Studies
Art & Design for living, Science, Home-Econmics, PE.
CCETSW Excell 5 Training Course - 1994.
CCETSW Sun Accounts training Course - 1992.
Croydon College AAT Training course - 1991 - 1992
Lloyds Insurance Policies. VDU Processing Course - 1985.
London Secretarial College - Receptionist Training Course - Feb
1983 - May 1983
Launch Pad Job search Course - Provider - Job Centre,May 2010 -
June 2010
IT Training Course, Croydon College - May 2011 - July 2011
Employability and Career Consultancy Course, Core Agent - Nov
2012
Strive Innovate Employability course - 18th March - 22nd March
2012.
Strive Customer Services City & Guilds September 2013.
I like socialising.
Reading.
Walking.
Watching TV and relaxing at home.