This webinar discusses business process anatomy and understanding how work gets done. It provides an overview of business process structure, including inputs, outputs, triggers, enablers, and performance measures. It also covers the concept of process hierarchy from the enterprise level down to individual processes. Additionally, it presents a process scope template called IGOEU that can be used to map the key elements of a process. The webinar aims to help participants better understand the components and mapping of business processes.

1. DATAVERSITY Webinar
Business Process Anatomy, Understanding How Work Gets Done
22nd November 2011
By Artie Mahal
Management Consultant, Facilitator, Educator and Author
Founder of ASM Group, and Sr Consultant with BPTrends Associates
E-Mail: asm.mahal@gmail.com Website: www.asmgroup.net
Facilitation/Documentation by
© ASM Group, 2011

2. Business Process Structure
Guides:
Process Governance – Rules - Knowledge
Owner/Manager
Performance
Measures (KPIs)
Trigger Events
Downstream Processes
Upstream Processes
Process
Inputs Outputs
Transforms:
Transforms:
Material, Data, State
Material, Data, State
Process Performers
Source: Book “How Work Gets Done”, By Artie Mahal Enablers:
Roles - Technology - Infrastructure
Facilitation/Documentation by
“All work gets done through Business Processes”
“All work gets done through Business Processes”
© ASM Group, 2011
Slide 2

3. Process Hierarchy Conceptual Guide
Level of Detail Process Ownership
Enterprise Business Process Management (BPM) Level 0 Value Chain Value Chain Owner
Multiple Processes
Business
Intent
Process Owner
Level 1 Business Process Sub-process Owner
Business
Policy
Level 2 Sub-process
Level 3
Process
Policy
Level 4 Process Manager
Day-to-Day
Systems and
Level 5+ Business Process
Source Book: Automation (BPMS)
How Work Gets Done, Facilitation/Documentation by
By Artie Mahal
© ASM Group, 2011
Slide 3

4. Process Scope Template (IGOE)
Trigger
Trigger
Events
Events
Governance Rules Knowledge
Source Processes / Stakeholders
Target Processes / Stakeholders
GUIDES
O
I
U
N
T
P
P
U
U
T
T
ENABLERS
Roles Technology Infrastructure
:
Note: Data is included in Inputs, Outputs, Guides, Enablers Outcomes
Outcomes
37 Source: Book “How Work Gets Done”, By Artie Mahal Facilitation/Documentation by
© ASM Group, 2011
Slide 4

5. Technics Publishing
www.technicspub.com
If you’ve always wished you
had a very practical friend who
could sit down and talk you
through just what’s involved
improving how work gets done
at your organization, this is the
book!
Paul Harmon
BPTrends Chief Methodologist
Facilitation/Documentation by
© ASM Group, 2011

6. Expert Knowledge at Your Fingertips
Concise 3-8 minute videos
Business Process Management
Work-Life Balance
Facilitating Effective Meetings
& Workshops
Discover more at https://www.intellimins.com
Facilitation/Documentation by
© ASM Group, 2011
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