An

1. Business Process Management
Training, Courses, Certi cate
Prof. Michael zur Muehlen
Center for Business Process Innovation
Howe School of Technology Management
Stevens Institute of Technology
Michael.zurMuehlen@stevens.edu
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2. Stevens Institute of Technology
! Premier private technology-oriented research University, founded 1870
! Campus in Hoboken NJ (15 min from midtown Manhattan), of ces in Washington, DC
! 2300 undergraduate, 3500 graduate students
! Notable graduates include Taylor (Scienti c Management), Gantt (GANTT Charts), Fielding (Bubble Wrap)
! National Center of Excellence in Systems Engineering Research by the U.S. Department of Defense.
! National Center of Excellence in Port Security Research by the U.S. Department of Homeland Security.
! Ranked #3 in undergraduate ROI (Businessweek 2011) 2

3. Unique Features of Stevens
BPM Education Offering
! Faculty with proven research, consulting and industry credentials in BPM
! Industry expertise: Finance, Pharma, Defense, Transportation, Healthcare
! Consulting expertise: NYC MTA, DoD, Finance, Insurance, BPM Vendors
! Established research program: $1m+ funding, 2 books, 150+ publications
! Technology support from leading BPM vendors
! Sungard, IBM, Signavio, TIBCO, Fluxicon, and others
! Flexible course delivery (location, schedule)
! On Campus (NYC Metro, DC), On-line, On Site
! Aligned with international partner programs
! Australia (Queensland University of Technology, University of Queensland)
! Europe (European Research Center for Information Systems, TU/Eindhoven)
! Advisory board includes BPM users, vendors, and standards organizations
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4. Course/Training Portfolio
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5. Graduate Certi cate
BPM and Service Innovation
! MIS710: Business Process Innovation & Management
! Focus on Reengineering
! MIS712: BPM & Work ow Implementation
! Focus on BPMN & BPMS
! MIS690: Supply Chain Management & Strategy
! Focus on B2B Processes
! SME720: Service Innovation
! Focus on Process Strategy
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6. § Increase operational ef ciency
Motivation Improve
Performance
§ Eliminate bottlenecks
§ Reduce response times
Innovate
Business Manage
Services Process Risk
Innovation
§ Understand capabilities § Understand process risk
§ Create new services § Manage exposure
§ Improve service delivery § Standardize operations
Ensure § Document operations
Compliance § Manage audit trail
§ Ensure accountability
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7. Course Service
Innovation
Focus
! Strategy
Process
! Economics &
Reengineering
Innovation &
Management
! Execution &
Analytics
BPM &
Work ow
Implementation
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8. Special Enterprise
Architecture
Courses
! BPMN 2.0
Process
Modeling with
! Process
Analytics & BPMN 2.0
Optimization
! Enterprise
Architecture
Process
Analysis &
Optimization
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9. Online Course Shell
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10. Video Tutorials
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11. iTunes U Support
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12. Topic Portfolio
! Process Analysis ! Process Mining
! Process & Enterprise Architecture ! BPM Strategy
! Process Modeling ! BPM Maturity
! BPMN 2.0 ! Risk-aware BPM
! Event-driven Process Chains ! Process Mining
! Process Reengineering ! Adaptive Case Management
! Process Automation ! Service Modeling
! Work ow Management ! Service Innovation
! BPMS Architecture ! Software as a Service
! Production Work ow Systems ! Data as a Service
! Process Simulation ! Process as a Service
! Process Analytics ! Asset as a Service
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13. Course Coverage
Process Automation / BPMS
Modeling with BPMN 2.0
Process Reengineering
Process & Enterprise
Process Analytics
Process Analysis
Process Strategy
Process Mining
B2B Processes
BPM Lifecycle
BPM Maturity
Architecture
Simulation
Coverage:
F = Fundamental / Basic
E = Extended / In Depth
Process Innovation & Management F F E F F E E F E
BPM & Work ow Implementation F E E E F E F
Supply Chain Management F F F E
Service Innovation E E F F E
Process Analysis & Optimization E F E
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14. BPM & SI Certi cate
Strategy
Service
Innovation
Process
Course Content
Innovation &
Management
Supply Chain
Management
BPM &
Work ow
Automation
Technology Business Process
Audience
Analyst Leadership
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15. Partners
! Collaboration with In nity Process ! Founding Partner, BPM Academic
Platform development team Initiative
! Early access to new IPP versions ! Sharing of Teaching Resources
! First Tier support ! Full Access, Web-based Modeler
! Full licensing for classes + Student Licenses
! Member, IBM Academic Alliance ! Founding member of the TIBCO
! Full access to IBM and Rational SW University Relations program
! Agreement in place for early access ! Full access to TIBCO products
to IBM research prototypes ! Use Business Studio and
! Access to BlueWorks Live + 60 Enterprise Work ow Solutions
Student Licenses
! One of seven recognized SAP/IDS ! Member, Academic Program
Scheer Centers of Excellence in ! XMLSpy, Mapforce licenses (incl.
Business Process Innovation student licenses)
! Member of ARISCommunity
! Interaction with other network
members on teaching materials
! Founding Partner, Fluxicon Academic
Initiative
! Sharing of Teaching Resources
! Full Access, Nitro Process Mining
Tool + ProM Converter 15

16. Journal of Information Systems, Social Science Computer Review, Infor-
mation Communication and Society, Government Information Quarterly.
urku
ppakorkeakoulu -
ool of Economics
ss Administration
Academic Partners
nomics Imprint / Contact
ERCIS –
European Research Center
for Information Systems
University of Münster
Leonardo-Campus 3
Maribor 48149 Münster Germany
Mariboru - Tel: +49 (2 51) 83-3 81 00
of Maribor/Faculty Fax: +49 (2 51) 83-3 81 09 European Research Center Eindhoven University of Technology
ational Sciences info@ercis.org http://www.ercis.org/
for Information Systems The Netherlands
Muenster, Germany
The University of Queensland Queensland University of Technology
Brisbane, Australia Brisbane, Australia
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17. Thank You - Questions?
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