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23 Heavey Street
Werrington NSW 2747
Mob: 0433 146 224
Email: ian.cuthill@gmail.com
Ian Cuthill
Prosci Certified Change Manager / PRINCE2 Practitioner Qualified Project Manager /
Business Process Analyst / Technical Writer / Trainer / QA Test Engineer
 Excellent interpersonal skills
 Strategic planning implementation
 Commitment to achieving results
Career Objective
In the coming three-to-five years, I intend to transition to dedicated change management, through training in,
and application of, Prosci’s change management methodology. I shall, of course, continue managing
successful projects, strengthening and building on my existing skillset in the areas of project and portfolio
management and business analysis.
Profile
 A professional and experienced Change Manager, specialised in Technology-related change.
 A thoroughly trained and experienced, highly competent Project Manager – trained and certified
in both PRINCE2 and MSP.
 A highly skilled Business Process Analyst with extensive experience in IT system review,
enhancement consultation and documentation, and roll-out training.
 A fast learner, adaptable, highly motivated, equally capable of operating independently or working
as a hands-on and enthusiastic team member.
 An outstanding communicator (written and verbal) enhancing strong interpersonal skills and the
ability to establish rapport and build relationships on all levels, across social, professional and
cultural boundaries.
 Able to work under pressure and meet demanding deadlines, while remaining responsive to
challenge and change.
 Determined and persistent, with a ‘can-do’ attitude, complemented by a high level of
resourcefulness, initiative and flexibility.
 Overall, a multi-skilled achiever and talented professional, best suited to challenging and
innovative areas of responsibility.
Professional Assets
 Experienced Change Manager  Certified Change Manager – Prosci’s Change
Management Methodology
 Experienced Project Manager
 Experienced UAT Manager
 Certified Project Manager – PRINCE2
Practitioner (2009).
 Comprehensive IT Business Analyst
Experience
 Superior Complex & Technical Writing Skills
 IT Quality Assurance Knowledge  Ability to Develop Strategic Relationships
 Capacity to Manage Pressure and Work
Within Project Deadlines
 Functional Testing and Reporting of QA
Matters
 Ability to Make Decisions and Solve Problems  Extensive User Training Experience
 Development of User Functional
Requirements
 Support Responsibilities
Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224
Page 2 of 5
Employment History
2013 – Current: Anglican Retirement Villages, Diocese of Sydney
Information Systems Project Manager
 Currently:
o Project-managingandchange-managingthe implementationof new electronicfiling
processes,aswell asback-scanningandarchivingof existingpaperrecordsatARV's
SupportCentre.
o Heavilyinvolvedinthe selectionprocessforanew ERP and CRMsystem, toreplace
several differentsystemscurrentlyusedbythe Finance,Procurement,Salesand
Marketingdepartments.
o Consultanttothe ARV TechnologyGovernance Committee,monitoringand reporting
on progressof the portfolioof technology-relatedprojectsandinitiatives.
 Was instrumental inscoping,designingandimplementingARV'snew ITgovernance
structure,centredarounda new TechnologyGovernance Committee.
 CoordinatedITresources requiredforthe implementationof ARV'snew recruitmentsystem,
PageUp.
 Project-ManagedandChange-Managedthe majorupgrade of ARV'sClinical,Care and
MedicationManagementsystem, iCareHealth.
 Designedandprovideduserdocumentationforarange of compliance-orientedreports,for
use by agedcare FacilityManagersandClinical Leaders.
 DevelopedanddeliveredSuperUsertrainingforagedcare FacilitymanagersandClinical
Leaders,tohelpthemgetthe bestout of the iCare systemandalsothe complementary
reportsthat have beendevelopedoverthe years.
 Change-Managedthe developmentandimplementationof anew systemforproductionof
HomeCare clients’ConsumerDirectedCare (CDC) budgetsandstatements. Thisinvolved:
o Beingthe sole source of communicationbetweenthe projectteamandendusers;
o Developmentof copioususerdocumentation,includingtrainingdocuments,quick
reference guides,ausermanual,regularnewsletters,andsoforth;
o Deliveryof training;
o Participationinuseracceptance testingforeachrelease;
o Ensureduserswere keptinformedof upcomingchangesandwhytheywere
required.
 Project-Managedthe implementationof anew Workflow automationtool (K2) andmanaged
the developmentof the firstthree automatedprocesses –new requisitionitemrequest,new
supplierrequest,andsupplierbankaccountand/orABN update request.
 Project-Managedthe implementationof anew Procure-to-Payprocess,includingthe
implementationof anewDocumentManagementSystem(Redmap) androllingoutthe
change across the whole organisation.
 Project-Managedthe upgrade of Finance andeProcurementsystems,tosuccessful
completion.
 Project-Managedandcompleted the selectionprocessfora new InformationSystemto
manage ARV's cateringbusiness,liaisingwithseniorARV managementandmanagingthe
relationshipswithall prospective suppliers.
 RepresentedARV onindustryusergroups(SLSandiCareHealth).
 Re-implementedchange control processwithinARV'sITteam.
Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224
Page 3 of 5
2011 – 2012: Anglican Retirement Villages, Diocese of Sydney
(By secondment) Business Analyst and IT Team Leader, iCare Implementation
Project
 Developed anddelivered arange of trainingprogramsassociatedwiththe implementationof
iCare.
 Planned andmanagedchangestoprojectscope,to ensure minimalimpactonoverall time,
cost or quality.
 Capturedanddocumented both“As-Is”and“To-Be”processes –care and administrative–
and ensuringthatall stakeholders were able tounderstandthe new processes.
 Managed IT resources,toensure successfulTrain-the-Trainerprogramandsuccessful rollout
of infrastructure forthe project.
 Coordinatedandmanaged DisasterRecoveryandBusinessContinuityPlantests.
 Coordinatedandmanaged upgradestothe core iCare systemandalso iCare Mobile.
 Developedanddelivered atrainingprogramforusersof PanasonicToughbookTablet PCs–
to ensure thatuserswould be comfortable withthe devicesbefore they wererequiredto
undertake traininginiCare Mobile (the medicationmanagementsystem).
2008 – Dec 2010: Anglican Retirement Villages, Diocese of Sydney
Information Systems Project Manager
 Managed the developmentandimplementationof anew businessprocess,with
complementarytools,tomaximiseefficiencyof residentmovementnotificationsand
Accommodation Management. The outcome of thisprojecthasbeena significant
improvementinoccupancyratesinIndependentLivingUnits,resultingingreaterthan1%
increase inannual income fromILUs.
 Managed the roll-outof the SLS(EpicorSeniorLivingSolution) systemtofacility
administrationstaff,includingprocessdocumentationanddeliveryof training–specifically
to ensure thatRespite residentsare trackedinSLS. The outcome of thisprojecthas been
that the businessisable toextractaccurate andup-to-date informationfromSLS,whichit
usesto identifyoccupancyratesatanygiventime,aswell asoccupancytrends;a key
businessdriver.
 Assistedwithrequirementsanalysisanddocumentation,fordevelopmentof reports. These
reportsgatherand presentdatafroma range of systems,andare pitchedat a varietyof
levels,dependingonthe needsof eachreport’saudience.
 Coordinatedthe gatheringandpresentationof dataforauditby Ernstand Young.
 Introducedandimplementedstandard,repeatableProjectManagementmethodology –
basedon PRINCE2.
 Analysedexistinginformationsystems andidentified opportunitiestomaximisethe business’
use of investmentintechnologythrough:
 enhancementsto existingsystems;
 implementationof improvedbusinessprocesses;
 leveragedtechnologiessuchasMicrosoftSQL ServerReportingServicestoprovidethe
businesswithaccurate andtimelydata;or
 implementednewsystemstoeithercomplementorreplace existingsystems.
 Managed systemupgradesandimplementationof new functionality,ensuringdeliveryon
time,onbudgetandto specification.
 Managed contractorsinvolvedinprojectsandliaised withall stakeholdersinvolvedin
projects,toensure thatpeople andteamsperformatthe highestlevel andthatrequirements
are understoodbyall.
 Contributedtoselectionof new systemsthroughthoroughanalysis of userandbusiness
needs,researchingoptions,evaluatingpossibilitiesandmakingrecommendations.
 Developedthe business’ChangeManagementPolicy.
 Managed IT andIS changesacross the organisation,toensure:
 executiveownershipandapproval of changes;
Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224
Page 4 of 5
 appropriate communicationwith,andinvolvementof,all stakeholders;
 developmentandimplementationof trainingmaterials,whereappropriate;and
 adherence tothe business’Change ManagementPolicy.
 Managed andmaintainedthe ICTDisasterRecoveryPlan.
 Managed UATs,DisasterRecoveryandBusinessContinuityPlantests,andothertesting
situations.
 Assistedmembersof the Executivetodeveloptheir5-yearstrategicplansanddocument
themusingMicrosoftProject.
2005 – 2008: Health Communication Network (HCN), St Leonards
Business Analyst (Senior Business Analyst from Jan 2007)
 Determinedscope forgivenreleasesof products.
 Managed productsona day-to-daybasis,liaisingcloselywithProjectManagerand reporting
to ProductManager.
 Provideddomainknowledge,toassistindetermininglong-termplansandproductstrategies.
 Mentoredandguidedthree juniorBusinessAnalysts,andprovidedthemwithdirection.
 Undertook projectinitiation:identifyingprojectaimsandadvantages;identifying
stakeholdersanddetermininginitialprojectscope.
 Determinedrequirementsgatheringmethodologyforthe projectincludingidentifyingtasks
and estimatingthe time frame foreachtask.
 Requirementsgatheringwithinthe organisationandwithcustomers;government
institutions;peakbodiesandotherthirdpartiesviainterviewswithindividual stakeholders;
conductingmeetingswithgroupsof stakeholders;devisingandmanagingthe distributionof
surveys;prototype presentationstostakeholders; examiningdocuments,forms,websites
and othervarioussourcesof informationthatmayyieldrequirements
 Documentationof businessrequirements(bothfunctional andnon-functional)inavarietyof
formats,to suitagile methodologyappliedbyDevelopmentteams,primarilyUserStories.
 Distributionof UserStoriesamongstakeholders;co-ordinationof teamdiscussions
identifying,clarifyingandrefiningrequirements;anddocumentingtesting
requirementsclearly.
 Documentationof businessrequirements(bothfunctional andnon-functional)ina
requirementsspecificationusingworkflow diagrams;systemdiagrams;use casesand
requirementstables.
 Distributionof requirementsspecification;collationof feedbackreceivedfrom
specificationrecipientsandensuringthatdocumentationismodifiedtoreflectthe
outcome of all decisionsmade basedonthisfeedback.
 Ongoingrefinementof requirementsduringprojectdesignandimplementationphasesand
managingchange to requirements.
 Acceptance testingof all completeddesignandimplementation.
 Reviewandevaluationof projectstodetermine opportunitiesforimprovingprocessfor
future projects.
 Liaisedwithall levelsof the organisationfromexecutivemanagementtothe operational
level andacrossthe organisationincludingdevelopment,qualityassurance,product
management,support,marketingandsalestodisseminateprojectinformation;negotiate
requirementsandresolve conflict.
 Undertook multipleprojectssimultaneouslywithstrictdeadlines.
 Reviewedandprovidedfeedbacktoteammembersregardingworkontheirprojects.
 Thoroughunderstandingof the Software DevelopmentLife Cycleandparticipationin
implementingandreviewingof adoptionof agile methodologiestoreplace existingwaterfall
methodology.
Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224
Page 5 of 5
2003 – 2005: Health Communication Network (HCN), St Leonards
Quality Assurance – Senior Test Engineer
 Determinedandwrote functional testdesignsandtestsummaryreports.
 Createdandmanagedtestdata and environments.
 Made recommendationsandreportsonfindings,includingassessmentof overall system
qualityandreadinessforrelease.
 WorkedcloselywithBusinesstoidentifytestingrequirements.
 WorkedcloselywithDevelopmentteamsintestingnew features,modifications anddefect
fixes,includingloggingandrecordinginformationonprogramerrorsand requests.
 Workedalmostcompletelyunsupervised –I was the onlymemberof myteamin the Sydney
office,while the restof the teamworkedfromthe Brisbane office –andwas recognisedfor
the qualityof my documentation,asbeingthe bestinthe team.
1999 – 2003: Health Communication Network (HCN), St Leonards
Technical Writer / Trainer / Tester / Support
 Instrumental inidentifyingneedforQA role withinthe business,toeliminateincomplete or
poor qualitysystemreleases.
 Wrote user documentation,rangingfromFAQs,throughreleasenotes,trainingguides,and
detaileddocumentationregardingfinancial reports,toacomplete onlinehelpmodule –
usingRoboHelp.
 Installedsoftwareforendusersandtrainedtheminthe operationof the software,bothina
classroomenvironmentandon-site.
 Maintaineduserfocus,motivation,confidence andparticipation,whilstimpartingknowledge
and complex information.
 Provision of prompt,courteousandefficientservice,includingfollow-upandtroubleshooting
of problems,aswell astimelytechnical advice andsystemguidance.
 Interactedwithendusersandbuilt lastingrelationshipswiththem.
 Learnedthe business fromthe groundup,andcarried that knowledge anduser-focused
understandingthroughtothe presentday.
1992 – 1999: NSW Department of Education & Training
Relief Teacher (Kindergarten to Year 12)
 Extremelyversatileandadaptable torapidlychanging circumstances.
 Managed myowntime effectively.
 Evaluatedmyownwork,feedingthatevaluationthroughtoplanningforsubsequent
projects.
Professional Development
Prosci Change Management Certification Program Being Human ~ March 2016
CIO Executive Council – Pathways Express CIO Executive Council, IDG ~ Sept 2014
PRINCE2 Refresh Tanner James ~ July 2009
PRINCE2 Practitioner Tanner James ~ 2009
MSP Practitioner
(Managing Successful Programs)
Tanner James ~ 2009
Fundamentals of Project Management SkillPath ~ 2008
Certificate IV in Microcomputer Technology Interim Technology Training Institute ~ 1999
Diploma in Teaching (K-6) University of Western Sydney, Nepean ~ 1989-1991
Additional Information
Interests: Family activities, Reading, Volleyball, Crosswords, Church activities
Referees: Available on Request

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I_Cuthill_Resume_2016-05

  • 1. 23 Heavey Street Werrington NSW 2747 Mob: 0433 146 224 Email: ian.cuthill@gmail.com Ian Cuthill Prosci Certified Change Manager / PRINCE2 Practitioner Qualified Project Manager / Business Process Analyst / Technical Writer / Trainer / QA Test Engineer  Excellent interpersonal skills  Strategic planning implementation  Commitment to achieving results Career Objective In the coming three-to-five years, I intend to transition to dedicated change management, through training in, and application of, Prosci’s change management methodology. I shall, of course, continue managing successful projects, strengthening and building on my existing skillset in the areas of project and portfolio management and business analysis. Profile  A professional and experienced Change Manager, specialised in Technology-related change.  A thoroughly trained and experienced, highly competent Project Manager – trained and certified in both PRINCE2 and MSP.  A highly skilled Business Process Analyst with extensive experience in IT system review, enhancement consultation and documentation, and roll-out training.  A fast learner, adaptable, highly motivated, equally capable of operating independently or working as a hands-on and enthusiastic team member.  An outstanding communicator (written and verbal) enhancing strong interpersonal skills and the ability to establish rapport and build relationships on all levels, across social, professional and cultural boundaries.  Able to work under pressure and meet demanding deadlines, while remaining responsive to challenge and change.  Determined and persistent, with a ‘can-do’ attitude, complemented by a high level of resourcefulness, initiative and flexibility.  Overall, a multi-skilled achiever and talented professional, best suited to challenging and innovative areas of responsibility. Professional Assets  Experienced Change Manager  Certified Change Manager – Prosci’s Change Management Methodology  Experienced Project Manager  Experienced UAT Manager  Certified Project Manager – PRINCE2 Practitioner (2009).  Comprehensive IT Business Analyst Experience  Superior Complex & Technical Writing Skills  IT Quality Assurance Knowledge  Ability to Develop Strategic Relationships  Capacity to Manage Pressure and Work Within Project Deadlines  Functional Testing and Reporting of QA Matters  Ability to Make Decisions and Solve Problems  Extensive User Training Experience  Development of User Functional Requirements  Support Responsibilities
  • 2. Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224 Page 2 of 5 Employment History 2013 – Current: Anglican Retirement Villages, Diocese of Sydney Information Systems Project Manager  Currently: o Project-managingandchange-managingthe implementationof new electronicfiling processes,aswell asback-scanningandarchivingof existingpaperrecordsatARV's SupportCentre. o Heavilyinvolvedinthe selectionprocessforanew ERP and CRMsystem, toreplace several differentsystemscurrentlyusedbythe Finance,Procurement,Salesand Marketingdepartments. o Consultanttothe ARV TechnologyGovernance Committee,monitoringand reporting on progressof the portfolioof technology-relatedprojectsandinitiatives.  Was instrumental inscoping,designingandimplementingARV'snew ITgovernance structure,centredarounda new TechnologyGovernance Committee.  CoordinatedITresources requiredforthe implementationof ARV'snew recruitmentsystem, PageUp.  Project-ManagedandChange-Managedthe majorupgrade of ARV'sClinical,Care and MedicationManagementsystem, iCareHealth.  Designedandprovideduserdocumentationforarange of compliance-orientedreports,for use by agedcare FacilityManagersandClinical Leaders.  DevelopedanddeliveredSuperUsertrainingforagedcare FacilitymanagersandClinical Leaders,tohelpthemgetthe bestout of the iCare systemandalsothe complementary reportsthat have beendevelopedoverthe years.  Change-Managedthe developmentandimplementationof anew systemforproductionof HomeCare clients’ConsumerDirectedCare (CDC) budgetsandstatements. Thisinvolved: o Beingthe sole source of communicationbetweenthe projectteamandendusers; o Developmentof copioususerdocumentation,includingtrainingdocuments,quick reference guides,ausermanual,regularnewsletters,andsoforth; o Deliveryof training; o Participationinuseracceptance testingforeachrelease; o Ensureduserswere keptinformedof upcomingchangesandwhytheywere required.  Project-Managedthe implementationof anew Workflow automationtool (K2) andmanaged the developmentof the firstthree automatedprocesses –new requisitionitemrequest,new supplierrequest,andsupplierbankaccountand/orABN update request.  Project-Managedthe implementationof anew Procure-to-Payprocess,includingthe implementationof anewDocumentManagementSystem(Redmap) androllingoutthe change across the whole organisation.  Project-Managedthe upgrade of Finance andeProcurementsystems,tosuccessful completion.  Project-Managedandcompleted the selectionprocessfora new InformationSystemto manage ARV's cateringbusiness,liaisingwithseniorARV managementandmanagingthe relationshipswithall prospective suppliers.  RepresentedARV onindustryusergroups(SLSandiCareHealth).  Re-implementedchange control processwithinARV'sITteam.
  • 3. Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224 Page 3 of 5 2011 – 2012: Anglican Retirement Villages, Diocese of Sydney (By secondment) Business Analyst and IT Team Leader, iCare Implementation Project  Developed anddelivered arange of trainingprogramsassociatedwiththe implementationof iCare.  Planned andmanagedchangestoprojectscope,to ensure minimalimpactonoverall time, cost or quality.  Capturedanddocumented both“As-Is”and“To-Be”processes –care and administrative– and ensuringthatall stakeholders were able tounderstandthe new processes.  Managed IT resources,toensure successfulTrain-the-Trainerprogramandsuccessful rollout of infrastructure forthe project.  Coordinatedandmanaged DisasterRecoveryandBusinessContinuityPlantests.  Coordinatedandmanaged upgradestothe core iCare systemandalso iCare Mobile.  Developedanddelivered atrainingprogramforusersof PanasonicToughbookTablet PCs– to ensure thatuserswould be comfortable withthe devicesbefore they wererequiredto undertake traininginiCare Mobile (the medicationmanagementsystem). 2008 – Dec 2010: Anglican Retirement Villages, Diocese of Sydney Information Systems Project Manager  Managed the developmentandimplementationof anew businessprocess,with complementarytools,tomaximiseefficiencyof residentmovementnotificationsand Accommodation Management. The outcome of thisprojecthasbeena significant improvementinoccupancyratesinIndependentLivingUnits,resultingingreaterthan1% increase inannual income fromILUs.  Managed the roll-outof the SLS(EpicorSeniorLivingSolution) systemtofacility administrationstaff,includingprocessdocumentationanddeliveryof training–specifically to ensure thatRespite residentsare trackedinSLS. The outcome of thisprojecthas been that the businessisable toextractaccurate andup-to-date informationfromSLS,whichit usesto identifyoccupancyratesatanygiventime,aswell asoccupancytrends;a key businessdriver.  Assistedwithrequirementsanalysisanddocumentation,fordevelopmentof reports. These reportsgatherand presentdatafroma range of systems,andare pitchedat a varietyof levels,dependingonthe needsof eachreport’saudience.  Coordinatedthe gatheringandpresentationof dataforauditby Ernstand Young.  Introducedandimplementedstandard,repeatableProjectManagementmethodology – basedon PRINCE2.  Analysedexistinginformationsystems andidentified opportunitiestomaximisethe business’ use of investmentintechnologythrough:  enhancementsto existingsystems;  implementationof improvedbusinessprocesses;  leveragedtechnologiessuchasMicrosoftSQL ServerReportingServicestoprovidethe businesswithaccurate andtimelydata;or  implementednewsystemstoeithercomplementorreplace existingsystems.  Managed systemupgradesandimplementationof new functionality,ensuringdeliveryon time,onbudgetandto specification.  Managed contractorsinvolvedinprojectsandliaised withall stakeholdersinvolvedin projects,toensure thatpeople andteamsperformatthe highestlevel andthatrequirements are understoodbyall.  Contributedtoselectionof new systemsthroughthoroughanalysis of userandbusiness needs,researchingoptions,evaluatingpossibilitiesandmakingrecommendations.  Developedthe business’ChangeManagementPolicy.  Managed IT andIS changesacross the organisation,toensure:  executiveownershipandapproval of changes;
  • 4. Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224 Page 4 of 5  appropriate communicationwith,andinvolvementof,all stakeholders;  developmentandimplementationof trainingmaterials,whereappropriate;and  adherence tothe business’Change ManagementPolicy.  Managed andmaintainedthe ICTDisasterRecoveryPlan.  Managed UATs,DisasterRecoveryandBusinessContinuityPlantests,andothertesting situations.  Assistedmembersof the Executivetodeveloptheir5-yearstrategicplansanddocument themusingMicrosoftProject. 2005 – 2008: Health Communication Network (HCN), St Leonards Business Analyst (Senior Business Analyst from Jan 2007)  Determinedscope forgivenreleasesof products.  Managed productsona day-to-daybasis,liaisingcloselywithProjectManagerand reporting to ProductManager.  Provideddomainknowledge,toassistindetermininglong-termplansandproductstrategies.  Mentoredandguidedthree juniorBusinessAnalysts,andprovidedthemwithdirection.  Undertook projectinitiation:identifyingprojectaimsandadvantages;identifying stakeholdersanddetermininginitialprojectscope.  Determinedrequirementsgatheringmethodologyforthe projectincludingidentifyingtasks and estimatingthe time frame foreachtask.  Requirementsgatheringwithinthe organisationandwithcustomers;government institutions;peakbodiesandotherthirdpartiesviainterviewswithindividual stakeholders; conductingmeetingswithgroupsof stakeholders;devisingandmanagingthe distributionof surveys;prototype presentationstostakeholders; examiningdocuments,forms,websites and othervarioussourcesof informationthatmayyieldrequirements  Documentationof businessrequirements(bothfunctional andnon-functional)inavarietyof formats,to suitagile methodologyappliedbyDevelopmentteams,primarilyUserStories.  Distributionof UserStoriesamongstakeholders;co-ordinationof teamdiscussions identifying,clarifyingandrefiningrequirements;anddocumentingtesting requirementsclearly.  Documentationof businessrequirements(bothfunctional andnon-functional)ina requirementsspecificationusingworkflow diagrams;systemdiagrams;use casesand requirementstables.  Distributionof requirementsspecification;collationof feedbackreceivedfrom specificationrecipientsandensuringthatdocumentationismodifiedtoreflectthe outcome of all decisionsmade basedonthisfeedback.  Ongoingrefinementof requirementsduringprojectdesignandimplementationphasesand managingchange to requirements.  Acceptance testingof all completeddesignandimplementation.  Reviewandevaluationof projectstodetermine opportunitiesforimprovingprocessfor future projects.  Liaisedwithall levelsof the organisationfromexecutivemanagementtothe operational level andacrossthe organisationincludingdevelopment,qualityassurance,product management,support,marketingandsalestodisseminateprojectinformation;negotiate requirementsandresolve conflict.  Undertook multipleprojectssimultaneouslywithstrictdeadlines.  Reviewedandprovidedfeedbacktoteammembersregardingworkontheirprojects.  Thoroughunderstandingof the Software DevelopmentLife Cycleandparticipationin implementingandreviewingof adoptionof agile methodologiestoreplace existingwaterfall methodology.
  • 5. Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224 Page 5 of 5 2003 – 2005: Health Communication Network (HCN), St Leonards Quality Assurance – Senior Test Engineer  Determinedandwrote functional testdesignsandtestsummaryreports.  Createdandmanagedtestdata and environments.  Made recommendationsandreportsonfindings,includingassessmentof overall system qualityandreadinessforrelease.  WorkedcloselywithBusinesstoidentifytestingrequirements.  WorkedcloselywithDevelopmentteamsintestingnew features,modifications anddefect fixes,includingloggingandrecordinginformationonprogramerrorsand requests.  Workedalmostcompletelyunsupervised –I was the onlymemberof myteamin the Sydney office,while the restof the teamworkedfromthe Brisbane office –andwas recognisedfor the qualityof my documentation,asbeingthe bestinthe team. 1999 – 2003: Health Communication Network (HCN), St Leonards Technical Writer / Trainer / Tester / Support  Instrumental inidentifyingneedforQA role withinthe business,toeliminateincomplete or poor qualitysystemreleases.  Wrote user documentation,rangingfromFAQs,throughreleasenotes,trainingguides,and detaileddocumentationregardingfinancial reports,toacomplete onlinehelpmodule – usingRoboHelp.  Installedsoftwareforendusersandtrainedtheminthe operationof the software,bothina classroomenvironmentandon-site.  Maintaineduserfocus,motivation,confidence andparticipation,whilstimpartingknowledge and complex information.  Provision of prompt,courteousandefficientservice,includingfollow-upandtroubleshooting of problems,aswell astimelytechnical advice andsystemguidance.  Interactedwithendusersandbuilt lastingrelationshipswiththem.  Learnedthe business fromthe groundup,andcarried that knowledge anduser-focused understandingthroughtothe presentday. 1992 – 1999: NSW Department of Education & Training Relief Teacher (Kindergarten to Year 12)  Extremelyversatileandadaptable torapidlychanging circumstances.  Managed myowntime effectively.  Evaluatedmyownwork,feedingthatevaluationthroughtoplanningforsubsequent projects. Professional Development Prosci Change Management Certification Program Being Human ~ March 2016 CIO Executive Council – Pathways Express CIO Executive Council, IDG ~ Sept 2014 PRINCE2 Refresh Tanner James ~ July 2009 PRINCE2 Practitioner Tanner James ~ 2009 MSP Practitioner (Managing Successful Programs) Tanner James ~ 2009 Fundamentals of Project Management SkillPath ~ 2008 Certificate IV in Microcomputer Technology Interim Technology Training Institute ~ 1999 Diploma in Teaching (K-6) University of Western Sydney, Nepean ~ 1989-1991 Additional Information Interests: Family activities, Reading, Volleyball, Crosswords, Church activities Referees: Available on Request