1. Himanshu J. Desai
Cell Phone: 408 540 8303 E-Mail: hdesai@cisco.com
GLOBAL PROFESSIONAL SERVICES LEADER
Accomplished professional with 20+ years of experience in conceptualizing, building and growing
global professional practices in the areas of IP Networking, Unified Communications, Video and
Collaboration technologies.
Well-versed in managing budgets, P&L and building productive teams. Ability to quickly build
relationships based upon knowledge, trust, integrity, and commitment for mutual success.
CORE COMPETENCIES
Professional services Channel Building Change Management
Customer management Strategic Planning/Alliances Profit & Loss
Business Models Results Oriented Innovation
Global Team Building Cross-Collaboration
MAJOR ACCOMPLISHMENTS
Practice Creation
Led the creation of life cycle professional services for global consumption around voice and video
collaborating with product business units, sales, channels, manufacturing, engineering, finance
and marketing. The result is successful go-to-market launch globally for whole video solution
including products and services and achieving high customer satisfaction without single instance
of major customer escalation. The sales assurance process developed during go-to-market have
become the example for new product introduction across Cisco. Created $32M business
growing at 8-10% rate.
Managing Global Senior Engineering (multiple functions) comprised of architects and tools
team providing thought leadership for collaboration architecture and fulfilling tools
requirements for service optimization and value enhancements.
Global Delivery Team Development
Led the creation of delivery teams in various theatres to fulfill the customer engagements.
Provided vision and leadership to develop methodologies and tools to make service repeatable
and consistent across the globe. Established skills development plan and necessary global
forums to quickly spread knowledge from source to the other end of the globe. Developed global
delivery centers in Bangalore, India and Mexico City, Mexico and delivered 25% of services
hours through it. Managing Southwest and LATAM Americas delivery team (100+ resources)
totaling contract value of 90M+ with 92% of projects at or above margin.
Service Strategy & Business Models
Structured the video services business around 3 main “lines of service”: Consulting Services,
Professional Services and Optimization Services. Developed and created different service
consumption models in concert with service sales and business development resulting in 20% of
service mix that is product independent and subscription focused providing more linearity to the
business growth.
Contributed and Led Collaboration Cloud Consumption proposals for direct customers (BoA,
Sutter) as well as Tier 2 partner (Ingram Micro) working with field service sales, account team,
channel partner and finance.
Himanshu J. Desai 1

2. Cisco Systems, San Jose, CA, USA 2008 - Present
Director, Video and Collaboration Practice
Managed growth and delivery for $ 32M Video Practice business globally (2007-2011) and 90M+
Collaboration Practice (2012-2015) covering US South, West LATAM region. Led services
delivery team that is responsible for solution definition, architecture, design, and implementation
of Video and Collaboration technologies. Developed strong business relationships with key
decision makers and executive at leading companies.
• Developed vision, strategy, execution plans, and go-to-market approaches for creating
video services globally. Video practice is at 65M+ in 2015
• As a change agent, helped drive major organizational changes by creating new
processes, developing communication plans, socializing change with different groups to
drive the successful execution of Smart Global Delivery services strategy.
• Collaborated with leaders across the company from different business functions and
gained exposure to other functional areas by being member of working groups and
defining whole product go-to-market combined with service strategy.
• Collaborated with commercial services business development team to identify services
opportunities and have created offered like network assessment using our IP (tools and
methodology).
• Managed complex projects with resources from multiple business functions and gained
experience in handling crisis situations and escalations
• Contributed to the development of video deployment methodology, defined services
portfolio and pricing models
• Delivered presentations in external forums like India Collaboration Summit, Cisco Live,
Enterprise Connect and Executive Briefing Centers on topics covering Cisco Vision for
Video, Unified Communications, Cisco services portfolio with audience ranging from
Network Managers to CXO level.
Cisco Systems, San Jose, CA, USA
Senior Service Product Manager 2005-2007
Led the creation of NAPA (Network Application Performance Analytics) service framework in
collaboration with Network Management Business Unit (BU).
• Created service framework with NMTG BU product line that can offer customer a choice
of evaluating network impact on their application performance
• Worked with OEM Vendor OPNET to negotiate licenses and IP Sharing as we utilize their
tool to deliver our service.
• Co-launched NAPA solution (Product & Service) at the customer event in NY and
represented service. Worked with CMO and customer event management team in
creating collateral and demo preparation.
• Build customer pipeline and forecast model working with field sales and created business
of $ 1M+ in 9 months and pipeline of 5M+
Cisco Systems, San Jose, CA, USA
Senior Manager, UC Practice 2001-2004
Himanshu J. Desai 2

3. Incubated and build UC Practice from concept in the early days of Cisco’s transition from routing
technologies to server based voice technologies. Led the change and innovation by creating
world-class team and building the practice that is repeatable by creating standard lifecycle
services and pricing models.
• Collaborated with UC business unit to participate in early field trials to gain technology
and service requirements experience.
• Created global practice working with various theatres in terms of service pricing models
and methodology
• Established knowledge sharing and skills enhancement culture by creating strong virtual
communities utilizing email forums, web 2.0 technologies, virtual team meetings and
participating regularly in Cisco Live Events.
• Established the framework of tools requirements for core UC service elements in order to
provide efficiency and scale.
Cisco Systems Inc., San Jose, CA, USA 1994-2000
Network Engineer
Supported customers who are deploying Core Routing & Switching, WAN Technologies, and
ATM solutions with design, architecture, and implementation consultation.
• Managed enterprise, service provider, federal, healthcare, retail, financial, public and
private sector customers and delivered architecture, design, deployment and test
procedures to successfully deploy UC, routing and switching technologies
• Mentored team members in diagnosing complex networking problems, simulating
networks in the labs to resolve customer’s critical issues.
• Instituted “Technology Virtual Teams” to proactively prepare field team’s readiness to
support customers on advanced technologies based on latest industry trends.
• Received recognition from executive management level for individual and team level
“Innovative Edge Award” three times for delivering innovative tools and processes.
Alphanumeric Inc., La Habra, CA 1991-1993
System Engineer
Worked with sales representative to win customer accounts by providing full solution to medium
size customers
• Led the creation of customer demo center around hardware platforms (SUN, Silicon
Graphics, HP PCs etc.), novell networking, and accounting and dental software solution.
• Created end-to-end solution (account and dental) proposal including products and
services working with sales team, presented the solution and assisted sales during the
sales cycle.
• Provided full lifecycle service to our customer by leading team of field engineers.
Education and other Accomplishments
• MS In Electronics and Communication Engineering, Monmouth University, NJ – 1990
• Certificate in Data Science, Washington University, Washington – 2015
• Lectured Large Scale Network Design Principles at U.C. Berkeley Extension School (1 year)
Himanshu J. Desai 3

4. • Presented ATM Design Principles at Cisco Live with 4.1/5.0 survey score (3 years)
Himanshu J. Desai 4