1. Earl J. Godby, Jr.
3920 SW Marion LN
Topeka, KS 66610
(785) 845-1856
www.linkedin.com/pub/earl-godby-jr/86/567/15/
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Decisive, goal oriented and results-focused professional offering 19 years of experience in Information
Technology leading complex retail focused IT projects and support initiatives, managing onshore and
offshore teams of Software Engineers and Business Analysts. Strategic problem solver with the ability
to work across IT and business functions at all levels to ensure success. Offer outstanding talents in
resource leveling, team building, scope, customer relationships, vendor relationships, and working with
senior management. Driven by new challenges and desire to be successful in all endeavors.
Experience: Payless ShoeSource, Topeka, KS, July 1997 - Present
Manager - Solutions Delivery
• Responsible for leading a technical staff in the daily IT service delivery for store support or well
defined work items and department tasks, including support and/or new project delivery.
o Responsible for leading a technical staff in replacing Ingenico 6780 model pin pads with the
EMV enabled ISC250 model payment terminal.
o Implementing First Data/BAMS EMV compliant TransArmor solution via Tempus
PaymentMate.
o Led both onshore and offshore teams of business analysts and software engineers to complete
the implementation of new hardware and software platforms for our stores.
o Devised approach and collaborated with business and IT teams to open several new
International stores resulting in unplanned earnings of over $400k.
o Orchestrated the completion of a complex electronic invoicing solution on an aggressive
schedule through targeted vendor negotiations and by gaining alignment of IT teams on
appropriate architecture and solution design.
• Actively engage in various planning efforts in terms of capacity, projects, and resources.
• Ensure effective communication and expectations management both internally and with partners, and
ensuring the IT strategies are aligned with business strategies.
o Project planning and governance
o Manage IT vendors including relationship and contracts.
• Identify and understand issues, problems, and opportunities; compare data from different sources to
draw conclusions; use effective approaches and develop appropriate solutions; take action that is
consistent with available facts, constraints, and probable consequences.
• Allocate decision-making authority and/or task responsibility to appropriate others to maximize the
organization’s and individuals’ effectiveness.
• Make customers and their needs a primary focus of one’s actions; develop and sustain productive
customer relationships.
• Provide timely guidance and feedback to help team members strengthen specific knowledge/skill
areas needed to accomplish a task or solve a problem.
o Establish and communicate performance expectations, oversee the quality of team member
execution and provide coaching, training, development planning and performance reviews
for associates.
• Demonstrate an understanding of and effective adaptation to varying interpersonal styles and norms
across cultures; taking action to minimize the stresses of cross-cultural experiences and using them as
opportunities for growth.
• Set high goals for personal and group accomplishment; using measurement methods to monitor
progress toward goal attainment; tenaciously working to meet or exceed those goals while deriving
satisfaction from the process of goal achievement and continuous improvement.

2. Team Lead Distributed Development
• Responsible for leading a technical staff in the daily IT service delivery for store support or well
defined work items and department tasks, including support and/or new project delivery.
o Manage four pillars of support (Incident Management, Problem Management, Service
Requests and Release Management) in order to reduce support, stabilize application
portfolio, and minimize the adverse impact of incidents/problems on the business.
o Led a team responsible for in-house .NET applications as well as supporting the stores and
the variety of software utilized in day-to-day activity.
• Provide my direct manager with leadership coverage for performance management, supervision, and
task completion.
o Maintain capacity planning for the team and ensure resource availability for support tasks as
well as projects.
o Work closely with Tech Support and Customer Service to ensure that store needs are being
addressed.
o Work with QA to adhere to release management schedules.
o Traveled to Guatemala to contribute to discussions in resolving compliance issues in
accordance to government regulations.
• Ensure incoming work requests are managed using standard processes to meet service levels and
expectations.
o Continually met with business users as well as other IT support teams, including the change
management team, to go over releases, support changes, impacts and benefits.
o Ensure that any system changes/updates follow the guidelines outlined by the Change
Advisory Board and adhere to the standards and expectations that team has established.
• Established and communicated performance expectations, oversaw the quality of team members’
execution through involvement and oversight, and provided coaching, training and development
planning for associates.
o Demonstrated leadership by coaching/mentoring team members, including mid-year
performance appraisals as well as end of year performance reviews.
Team Lead Merchandising/Logistics/Finance
• Responsible for leading a technical staff in the daily IT service delivery for intra-department or well
defined work items and department tasks, including support and/or new project delivery.
o Manage level III support for problem management, event/support management and release
management to reduce support, stabilize application portfolio, and minimize the adverse
impact of incidents/problems on the business.
o Manage level II support for service requests and incidents and restore normal service
operation as quickly as possible with minimum disruption to the business.
o Team Lead on a support team supporting over 160+ systems ranging from Merchandising,
Logistics, Finance, Corporate Systems, Marketing and Store Operations.
o Assisted with the successful on-boarding of a new consulting partner as well as setting up
the first managed service support environment.
o Our team led the successful centralization of all mainframe applications that led to a true
support service for the enterprise.
• Provide direct manager with leadership coverage for performance management, supervision, and task
completion.
o Created and managed the project plan and release schedule for support requests related to all
logistics and merchandising systems.
o Create statement of work, project plans and timelines for multiple enhancements and
projects.
o Worked closely with the Infrastructure team and helped manage EOL Database upgrades as
it relates to the systems our team supports.
o Led a team responsible for support of supply chain systems and ensure on-time delivery of
successful implementations.
o Traveled to Panama to gain first hand knowledge of the DC 3rd party systems and how we
can better accommodate their needs in order to process more effectively.

3. Programmer Analyst
Education:
Southern Illinois University, Edwardsville, IL
Bachelor of Science, May 1997
Major: Business Administration
Specialization: Management Information Systems
Skills:
Agile and Waterfall project methodology, Global Trade Documentation System (GTDS/Bensoft), I2
Product Suite, Microstrategy Product Suite Versions 4 - 7, Lancet Software, SQL, DB2 UDBEEE
Database Versions 5.2 and 7.0, DB2/OS390, DB2 MVS Database, PERL, UNIX, TSO, ROSCOE,
Microsoft Office 97, Microsoft Office 2000 and XP, Microsoft Office Project, PVCS Version Manager 6,
Datacom, JCL, XPEDITER, DataQuery, KORN Shell, COBOL, ESSBASE, LINUX.
Training:
Lean Six Sigma Yellow Belt, ITIL V3 Foundations, CBI Project Management Training, Basic SQL,
Advanced SQL, Fundamentals of DSS Agent and Architect, Advanced Agent and Engine SQL,
Enterprise DSS, Microstrategy Web, IIS, PERL, JAVA, TSO, JCL, Lotus Notes, PVCS Version Manager
6, Franklin Covey Time Management, TEAMWORKS, Microsoft Project.
References: Available upon request