1. Mobile: +91-8080909024 E-Mail: sampadatapase@gmail.com
Sampada V Tapase
Mobile: +91-8080909024
E-Mail: sampadatapase@gmail.com
Seeking a position where I can leverage my Information Technology and Information Security Management skills to
analyse, architect and develop solutions that address business challenges.
A budding professional aspiring for a successful career in Business management and Business functionality consulting
mapping for technology and security implementations.
CONSPECTUS
 Qualified Engineering and Management Executive with an eventful career studded with professional brilliance in the
areas Project Management, Service Delivery and Roll-out, Planning, and Vision for future projects requirement, and
Technology Management with good understanding of IT Infrastructure.
 Experience in formulating robust integrated IT strategies while managing & leading teams for running a successful
process operations and developing Business Continuity Plans, Procedures, SLAs and Service Standards for driving
Business Service Excellence.
 Articulatecommunicator,deft in coordinatingand negotiatingwith Vendors / ServiceProviders for purchaseof products
and equipment’s for IT Infrastructure.
 Adequate knowledge of ITIL Best Practices & Methodologies and hands on exposureto various Quality Fundamentals.
 Customer focused with significantexperiencein makingproduct / solution offerings to the clients / customers through
streamlining processes & procedures, process re-engineering, global rollout, development support and maintenance.
 Possess knowledgeof Vulnerability Assessmentand Risk management; adroitin developing,implementingand assuring
security policies, processes, tools and architectures.
 Decisive Leader, capable of leading multi-sited project teams while ensuring optimal allocation and utilization of
available resources.
 Played an instrumental rolein increasingcustomer satisfaction ratingsindex from50% to 90% within 2 years as Service
Delivery Manager.
 As per ISO 27001 compliance, developed and implemented information security and risk management programs
covering everything from assessment to management to optimization.
 Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
 Reduced service escalations to management by 5% to only 1 per week.
 Reduced staff turnover by 30% in one year by implementing several well -received team and morale-buildingprograms.
 Configured and implemented National Service Desk software called OTRS (ITIL V3 compliant) for all regions in India.
 Able to work to tight deadlines and produce solid work that is both correct and to a high standard.
 A dynamic and competent Project Manager with over 11.2 years of experience, a hardworking and achievement
oriented Technical Professional with sound expertise in Customer Support activities.
 An excellent planner with an eye for details coupled with excellent communication, organisational and interpersonal
skills.
SCHOLASTICS
2011 MBA (Information and Technology) with 1st division from Amity University.
2004 Bachelor of Engineering (Electronics and Telecommunication) with 1st division fromParshvanath
College of Engineering, Mumbai.
2001 Diploma in Computer Technology, with 1st division fromMaharashtra stateBoard of Technical
Education.
1998 10th (Secondary School Certificate) with 1st division (79.86%) from P.M.M Innerwheel School,
Ambernath, Thane.

2. Mobile: +91-8080909024 E-Mail: sampadatapase@gmail.com
INDUSTRIAL CERTIFICATIONS
 Prince2 Foundation and Practitioner Certified, 2015.
 Information Technology Information Library (ITIL) V3 Foundation Certified, 2007.
 Lean Six Sigma (Green Belt) Certified, 2011.
 Pursuing Project Management Professional (PMP) Certification (Tentatively – February 2017).
SKILL SET
CORE COMPETENCIES
 Service Delivery Management
 Project Management
 Quality Management
 Information Security Management
CORE SOFT SKILLS
 Conflict resolution techniques
 Interpersonal skills
 Team building and talent development
 Diverse team management
KNOWLEDGE PURVIEW
TCS Limited: Infrastructure Project Manager: Feb’16 – till date
Common Wealth Bank of Australia-Smart POS Banking Project
Responsibilities:
 Effectively manage allocated projectbudget and associated reporting,resourceutilisation and projectteams to achieve
successful delivery.
 To track and audit project deliverables
 Manage and supervise all deliverables for the project
 Identify and execute next stage pre-requisites
 Produce and deliver project documentation and regular updates to the Program Manager.
 Develop effective and ongoing management processes for the project.
 Create strategies for risk mitigation and contingency planning.
 Have the ability to foster productive relationships amongst colleagues and stakeholders in order to meet aggressive
deadlines.
 Communicates and collaborates effectively with internal teams, external teams, vendors and senior management
teams.
 Managingprojects and trackingissuewith tools (e.g.,JIRA) that allows you to track multiple,unrelated projects all within
a single JIRA instance.
 Attend daily stand up calls/weekly meeting with Client to understand the priority, sensitivity and their requirements.
 Provide high level infrastructure design and plan for SmartPOS Banking Project
 Conduct and manage client service review meetings covering performance, service improvements, quality and
Processes, make sure of achieving Key Performance Index as per SLA
 Prepare BOM (Bill of material) for all hardware and networking equipments required for the project to further get it
sign off from the client.
 Prepare and document Monthly IT performance review report and sign off.
TCS Limited: Project Manager: Feb’15 – Jan’16
China Light Power (CLP India Ltd) - FM Project
Responsibilities:
 Management of the IT Service Delivery Team including responsibility for service desk, desktop support, application
support as per Service Level Agreement (SLA)
 Effectively monitor,control and supportservicedelivery,ensuringsystems,methodologies and Procedures arefollowed
as per the Service Level Management (SLM).
 Manage IT service desk, Remote InfrastructureManagement – RIM, and make sureresponse & resolution time are on
track as per SLA.
 Managing internal projects and make sure the completion as per the projections or target

3. Mobile: +91-8080909024 E-Mail: sampadatapase@gmail.com
 Ensure and monitor all changemanagement, Incidentmanagement and problemmanagement are properly carried out
as per ITIL and document the reports.
 Participateand supportfor ITinternal and external audits,maintain all statutory compliancedocuments as per company
regulatory requirements.
 Manage Asset inventory and E-waste disposals, update the database.
 Conduct and manage client service review meetings covering performance, service improvements, quality and
Processes, make sure of achieving Key Performance Index as per SLA
 ResourceManagement and Knowledge management by facilitatingKnowledgeworkshops and trainingcoursesfor team
assuring of everyone has access to information
 Investigation and diagnosis of incident and prepare reports, trend analysis for uptime status, KPI and overall IT
infrastructure availability.
 Manage, monitor and reports the Cyber Security Incidents
 Prepare and maintain Standard Operation Procedures (SOP) for all internal activities and services.
 Prepare and document Monthly IT performance review report and sign off.
CMC Limited: Service Delivery Manager: July ’05 – Feb’15
IT Infrastructure Services (ITIS) Service Delivery Management Project
Responsibilities:
 Management of an IT Service Delivery team of 18 and is responsible for career development and appraisals.
 Definition of service level agreements (SLA’S) related to contracted services.
 To manage the IT Service Delivery team, taking responsibility for service desk, desktop support, network support and
application support.
 Ensure SLA’s are achieved and client expectations are met (or exceeded).
 To build services relationships with clients.
 Ensure quality and profitable services are performed to the agreed SLA.
 To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control
and support of service delivery.
 To provide reports to an agreed schedule (or on request), including management and account performance reports.
 Attend clientservicereview meetings; areas covered will includeperformance reports, serviceimprovements, qual ity
and processes.
 To develop and facilitate workshops and training courses to the team.
 Provide feedback to the CIO on any current processes that you feel could be improved.
 Managethe performance of services to clients asagreed in thecontractand ensures thatthe servicelevels areachieved.
 Manage the day-to-day operations of the ServiceDelivery teams as well as contractdevelopment, signingand tracking,
and customer and vendor relationship management.
 Design future processes and define system requirements for functional areas within the Service Delivery organization.
 Establish measurement criteria for processes so team can continuously improve,by assessingweak points, measuring
progress, and adjusting to the changing needs of the business.
 Configured and implemented National Service Desk software called OTRS (ITIL V3 compliant) for all regions in India.
 Prepared monthly status and trend reports for upper management and weekly status to supportteams to ensure timely
action and milestone tracking.
 Improved customer satisfaction, solving previous issues with periodic outages and slow turn-around.
 Manage hardware and software inventory. Responsible for audit compliance.
 Set deadlines, assigned responsibilities, monitored and summarized status of projects.

4. Mobile: +91-8080909024 E-Mail: sampadatapase@gmail.com
Summary of Previous assignment – I
Project Manager: 21st August’2006 to March’2010
Reliance Industries Ltd FM Project. Project Planning And Implementation
Responsibilities:
 As a ProjectManager, responsibleto directall ITdeployments and job schedulingwith oversightfor vendor, consultant
management and process management to prepare Process Document for Reliance Rollout Project.
 Also responsiblefor co-ordination with all Engineers,arrangingmeetings with customer and CMC’s higher management
to maintain SLAs as per the contract agreement.
 Handled escalation within the organization and with the customer for resolvingissues on time and participated in the
Review Meeting and preparation of Reports.
 Reliance Retail has a very big WAN network, WAN locations (i.e. their Retail Malls) spread all over India. The project
comprises of providingsupportto all the Servers, Desktops, POS machines and Peripherals,atRetail Mallsall over India
remotely. And support to the end-to-end connectivity at their different locations in India.
 Good understandingof ITILmethodology and working experience in an practicingITIL environment. Strong attention to
detail and the ability to see and explain discrepancies using reporting tools.
 Responsiblefor runningtheISO27001 implementation projectfor the company and also performingaudits for ISO 9001
certification for Education and Training Department.
Summary of Previous assignment – II
IT / Network Engineer (Team Leader): 16th May 2006 till 20th August 2006
WAN Project of Deutsche Bank (TCS Project). Providing end-to-end-connectivity and hardware support.
Responsibilities:
 Deutsche Bank has a very bigWAN network, WAN locations (Corporateoffices ) all over theworld.The projectcomprises
of providingsupportto all the Desktops, Laptops and Peripherals,attheir corporateoffices all over India remotely. And
support to the end-to-end connectivity at their different locations in India.
Summary of previous assignments –III
IT / Network Engineer: July 2005 to May 2006
Core banking project of CBI. (Monitoring Cisco Routers 3745, Switches. Providing end-to-end connectivity).
Responsibilities:
 Central Bank of India has very big WAN network many WAN locations all over the India, for ATM, using 3600 series
Routers with 2900 series switches.Leased lineis primary and ISDNis backup for the branches.In this case we have the
responsibility for the connectivity up to ATM machine.
Summary of previous assignments –IV
XL Dynamics Inc.: Associate Software Engineer: Nov’04 till Mar’05
Responsibilities:
 Mappingrequirements and providingcustomised softwaresolutionsinvolvingfinalisation of productspecifications and
selection of appropriate techniques.
 Conducting system study and coordinating with team members for System Design and Integration, Application
Maintenance, etc.
 Handling various technical aspects like software design, coding of modules, monitoring critical paths and taking
appropriate actions.
 Creating test plans,test cases and test scripts/procedures for carryingouttests of the software at various stages in the
SDLC.
 Verifying change requests and defects; documenting, tracking and communicating test plans, test results and
unresolved problems; preparing test reports.
 Developed software for includingswitches i.e.the keys on the forms availableonline,or received from the client’s viz.,
SCME, SUMMIT, SUNWEST, and RCI (which are some of the mortgage industries based in United States). The task
performed is to write programs for delete button on the screen, which clears all the active/inactive records for the
desired screen and reflects the same on a different setup, so as to view the desired changes in the associated HTML
document

5. Mobile: +91-8080909024 E-Mail: sampadatapase@gmail.com
ACHIEVEMENTS
 Project Presentations (Projects stated above)
 Training Report Presentations.
 Industrial Visit to ALL INDIA RADIO, Malvani
 Industrial Visit to VIVIDH BHARATI, Gorai
 PC Assembly Workshop
 Workshop on LAN WAN setups
 Seminar on Microcontrollers.
 Seminar on Embedded Systems.
PERSONAL DOSSIER
Date of Birth: 21st November 1982
Linguistic Abilities: English, Hindi, Gujrati and Marathi
Permanent Address: 1102/ Bldg 17, Haware Citi, Kasarwadavli, Ghodbunder Rd, Thane West, Dist Thane – 400601.
Passport Number J5601451