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Satish_Resume

Satish Chinnappa
Satish Chinnappa
Satish ChinnappaDelivery Excellence Global PMO practice at SAP

Satish_Resume

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S A T I S H M
Email ID : satish.chinnappa@gmail.com | Mobile : 9880692968
PROFESSIONAL SNAPSHOT
A professional with nearly 15 years of experience in Operations / SAP Field Service Support /MIS
/Project Analysis/ Software Services Sales Operation. Currently serving at SAP India Pvt. Ltd.,
Bangalore as PMO – Analyst & Delivery Shared Service Lead . Deftness in functioning of
processes & implementing processes with the pre-set guidelines.
Adept at handling the organizational procedures, setting up internal control metrics as well as managing
the contract efficiently. Proficient at working with SAP Consulting Services (Delivery
Excellence), thereby delivering high-quality operational work to all SAP India consulting
Stakeholders/Directors/Vice President. Ability to setting up end to end operations support on
professional IT services.
Expertise in managing independent operations & ensuring optimal utilization of resources. A
highly motivated, honest, creative and adaptable person with a balanced professional outlook.
Demonstrated ability to provide solutions for enhancing operational efficiency, thereby contributing to
revenue, business growth.
PROFESSIONAL WORK EXPERIENCE
Designation : PMO – Analyst / Delivery Shared Service Lead
Project Site : Wipro Limited, Infosys, BPCL & Solution Delivery Center (SAP)
Tenure : Jan 2008 to Till Date
CORE COMPETENCIES
 Project Analysis
 MIS
 Backlog Revenue working
 Business Support
 Project Co-ordination
JOB RESPONSIBILITIES
Operational:
MIS / Backlog Revenue Management / Project Analysis.
1. Creating & maintaining monthly SAP India Consultants Utilization (YTD) Reports (Billable &
Chargeable Days) for the consulting services activities booked on all Projects, Internal
Chargeable orders, Business Development orders & Cost Centres activity bookings.
2. Consulting Revenue Back Log maintenance on T&M and FPP sales orders.
3. QBR Reports & PPT’s
4. Billed Man days & Cost days reports.
5. Internal Orders / Business Development orders cost analysis.
6. Cost Analysis – Actual Currency & Budgeted currency.
7. Average Cost & Average billing details (for Services Sales analysis )
Contract / 3
rd
party employee user ID Creation & Data Management / Project Co-
ordination & Resource Management / Business Support.
1. C ID – User / Contract user creation & Maintenance in compliance.
2. Handling the 3
rd
party partner cost, accrual in the system & days utilised on all the SAP India
Consulting Projects & Cost Centres.
 Resource Management
 Contract Management
 Audit Management
 Risk Management
3. 3
rd
party Utilization on projects (Time & Material and Fixed Price Projects)
4. Purchase Order Maintenance.
 Consulting Revenue Back Log maintenance on T&M and FPP sales orders.
 Consulting Revenue forecast – on T&M and FPP sales orders.
 Helping all Project Managers & Program Managers in mapping the cost & revenue of their
respective projects and for analysis & forecast for all the ongoing projects driven by SAP India
Consulting, as required.
 Conducting actual revenue & cost analysis for all the ongoing projects driven by SAP India
Consulting.
 Doing Analytics work for Consulting Services Sales Management & Pre-Sales Management, like.....
1. Actual Cost vs. Planned Cost
2. Actual Cost vs. VSOE Cost (Vendor Specific Objective Evidence). It is a SAP statutory
accounting.
3. Actual Cost Vs. Budgeted Currency & Euro currency.
 Project Co-ordination.
1. Has been, Integral part of PMO as project co-ordinator for SAP - ABB Project ( One of the
successful, biggest & challenging projects )
2. Regularly co-ordination with PM’s on 3
rd
party utilization & 3
rd
party Cost.
 Part of SAPP3 project ( People, Projects & Performance ) now called as the Advanced Delivery
Management / PtD used for assessing the SAP prime projects & its overall status.
 Understanding of client / internal client business process operations and business objectives &
utilizing the knowledge on engagements/analyse workflow to design solutions.
Professional Strengths:
 Strong Analytical Experience.
 Will be able to assimilate information and understand the context of each specific research
deliverable.
 People Management
 Relationship Management (Consultants / Senior Management / External Clients)
 Project Management (Billing, Supporting, Communications & Payments)
 Excellent reporting skills using MS office applications
Designation : Team Lead
Tenure : July 2001 to Dec 2007
Areas of Exposure
 Transition and implementation of eight financial projects.
 Consulting, teams dealing with financial services, banking and US mortgages.
 Forecasting and detailed analysis of statistical data during project life cycle.
 Preparing Process Documentation and Training module for the team.
 MIS Reporting - Analysing weekly & monthly Reports like Production & Quality and present to
Client review and Top Management.
 Work Flow management and Capacity planning and forecasting.
Areas of Exposure
Job Responsibilities
Supervisory
 Training team members on new product developments and their operations compliance
 Training of vendor staff on product developments and technology enhancements
 Ensure Operations compliance with various new product offerings and modifications to existing
products
Operational
 Building and analysing financial models based on business requirements.
 End to end project cycle – Process Work Flows and documentation.
 MIS Reporting and Presenting.
 Detailed analysis of Project Life cycle data.
 Financial and statistical analysis.
 Handling total Project Life Cycle, starting from transition through delivery and billing.
 Ensuring SLA (Service Level Agreement) compliance for all accounts
 Hands on experience in preparing Process Documentation and trouble shooting guidelines.
 Evaluate and analyze the periodic scheduling & MIS, capacity planning and staffing
requirement.
 Unique multi-faceted background which includes Title Insurance, Project Development,
Mortgage Insurance, Collateral Assessment, Credit card Process.
Technical
 Continuous improvements in operations through systems automations and User Acceptance
Testing (UAT)
 Compliance of processes to ISO: 9001 quality standards.
Achievements:
 Promoted to Supervisor from Sr. Executive in April 2005 for outstanding performance.
 Participated Leadership program in IGS & Successfully completed the Program.
 Participated and won trophies & medals in various management fests in and around Bangalore
and represented Karnataka State in Athletics & Fencing.
Professional Strengths:
 Goal oriented with available resources.
 Strong Analytical Experience.
 Be able to assimilate information and understand the context of each specific research
deliverable.
 People Management
 Relationship Management (Key stakeholders / Senior Management / External Clients)
 Project Management
EDUCATIONAL QUALIFICATIONS
Qualification Institution Specialization Year
PG Dip MCJ KSOU, Mysore Journalism 2013
M.Com KSOU, Mysore Commerce 2010
D C A (Diploma in
Computer application)
Certificate course Computer
Applications
1996 - 1997
PERSONAL DETAILS
Date of Birth : 23rd July 1978
Language : Kannada, English, Hindi, Tamil, Telugu
Interest : Photography, Trekking, Fencing, Painting, Music, Cricket.
Passport : Details will be shared on Request
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Satish_Resume

  • 1. S A T I S H M Email ID : satish.chinnappa@gmail.com | Mobile : 9880692968 PROFESSIONAL SNAPSHOT A professional with nearly 15 years of experience in Operations / SAP Field Service Support /MIS /Project Analysis/ Software Services Sales Operation. Currently serving at SAP India Pvt. Ltd., Bangalore as PMO – Analyst & Delivery Shared Service Lead . Deftness in functioning of processes & implementing processes with the pre-set guidelines. Adept at handling the organizational procedures, setting up internal control metrics as well as managing the contract efficiently. Proficient at working with SAP Consulting Services (Delivery Excellence), thereby delivering high-quality operational work to all SAP India consulting Stakeholders/Directors/Vice President. Ability to setting up end to end operations support on professional IT services. Expertise in managing independent operations & ensuring optimal utilization of resources. A highly motivated, honest, creative and adaptable person with a balanced professional outlook. Demonstrated ability to provide solutions for enhancing operational efficiency, thereby contributing to revenue, business growth. PROFESSIONAL WORK EXPERIENCE Designation : PMO – Analyst / Delivery Shared Service Lead Project Site : Wipro Limited, Infosys, BPCL & Solution Delivery Center (SAP) Tenure : Jan 2008 to Till Date
  • 2. CORE COMPETENCIES  Project Analysis  MIS  Backlog Revenue working  Business Support  Project Co-ordination JOB RESPONSIBILITIES Operational: MIS / Backlog Revenue Management / Project Analysis. 1. Creating & maintaining monthly SAP India Consultants Utilization (YTD) Reports (Billable & Chargeable Days) for the consulting services activities booked on all Projects, Internal Chargeable orders, Business Development orders & Cost Centres activity bookings. 2. Consulting Revenue Back Log maintenance on T&M and FPP sales orders. 3. QBR Reports & PPT’s 4. Billed Man days & Cost days reports. 5. Internal Orders / Business Development orders cost analysis. 6. Cost Analysis – Actual Currency & Budgeted currency. 7. Average Cost & Average billing details (for Services Sales analysis ) Contract / 3 rd party employee user ID Creation & Data Management / Project Co- ordination & Resource Management / Business Support. 1. C ID – User / Contract user creation & Maintenance in compliance. 2. Handling the 3 rd party partner cost, accrual in the system & days utilised on all the SAP India Consulting Projects & Cost Centres.  Resource Management  Contract Management  Audit Management  Risk Management
  • 3. 3. 3 rd party Utilization on projects (Time & Material and Fixed Price Projects) 4. Purchase Order Maintenance.  Consulting Revenue Back Log maintenance on T&M and FPP sales orders.  Consulting Revenue forecast – on T&M and FPP sales orders.  Helping all Project Managers & Program Managers in mapping the cost & revenue of their respective projects and for analysis & forecast for all the ongoing projects driven by SAP India Consulting, as required.  Conducting actual revenue & cost analysis for all the ongoing projects driven by SAP India Consulting.  Doing Analytics work for Consulting Services Sales Management & Pre-Sales Management, like..... 1. Actual Cost vs. Planned Cost 2. Actual Cost vs. VSOE Cost (Vendor Specific Objective Evidence). It is a SAP statutory accounting. 3. Actual Cost Vs. Budgeted Currency & Euro currency.  Project Co-ordination. 1. Has been, Integral part of PMO as project co-ordinator for SAP - ABB Project ( One of the successful, biggest & challenging projects ) 2. Regularly co-ordination with PM’s on 3 rd party utilization & 3 rd party Cost.  Part of SAPP3 project ( People, Projects & Performance ) now called as the Advanced Delivery Management / PtD used for assessing the SAP prime projects & its overall status.  Understanding of client / internal client business process operations and business objectives & utilizing the knowledge on engagements/analyse workflow to design solutions. Professional Strengths:  Strong Analytical Experience.  Will be able to assimilate information and understand the context of each specific research deliverable.  People Management  Relationship Management (Consultants / Senior Management / External Clients)  Project Management (Billing, Supporting, Communications & Payments)  Excellent reporting skills using MS office applications
  • 4. Designation : Team Lead Tenure : July 2001 to Dec 2007 Areas of Exposure  Transition and implementation of eight financial projects.  Consulting, teams dealing with financial services, banking and US mortgages.  Forecasting and detailed analysis of statistical data during project life cycle.  Preparing Process Documentation and Training module for the team.  MIS Reporting - Analysing weekly & monthly Reports like Production & Quality and present to Client review and Top Management.  Work Flow management and Capacity planning and forecasting. Areas of Exposure Job Responsibilities Supervisory  Training team members on new product developments and their operations compliance  Training of vendor staff on product developments and technology enhancements  Ensure Operations compliance with various new product offerings and modifications to existing products Operational  Building and analysing financial models based on business requirements.  End to end project cycle – Process Work Flows and documentation.  MIS Reporting and Presenting.  Detailed analysis of Project Life cycle data.  Financial and statistical analysis.  Handling total Project Life Cycle, starting from transition through delivery and billing.  Ensuring SLA (Service Level Agreement) compliance for all accounts  Hands on experience in preparing Process Documentation and trouble shooting guidelines.  Evaluate and analyze the periodic scheduling & MIS, capacity planning and staffing
  • 5. requirement.  Unique multi-faceted background which includes Title Insurance, Project Development, Mortgage Insurance, Collateral Assessment, Credit card Process. Technical  Continuous improvements in operations through systems automations and User Acceptance Testing (UAT)  Compliance of processes to ISO: 9001 quality standards. Achievements:  Promoted to Supervisor from Sr. Executive in April 2005 for outstanding performance.  Participated Leadership program in IGS & Successfully completed the Program.  Participated and won trophies & medals in various management fests in and around Bangalore and represented Karnataka State in Athletics & Fencing. Professional Strengths:  Goal oriented with available resources.  Strong Analytical Experience.  Be able to assimilate information and understand the context of each specific research deliverable.  People Management  Relationship Management (Key stakeholders / Senior Management / External Clients)  Project Management EDUCATIONAL QUALIFICATIONS Qualification Institution Specialization Year
  • 6. PG Dip MCJ KSOU, Mysore Journalism 2013 M.Com KSOU, Mysore Commerce 2010 D C A (Diploma in Computer application) Certificate course Computer Applications 1996 - 1997 PERSONAL DETAILS Date of Birth : 23rd July 1978 Language : Kannada, English, Hindi, Tamil, Telugu Interest : Photography, Trekking, Fencing, Painting, Music, Cricket. Passport : Details will be shared on Request
  • 7. PG Dip MCJ KSOU, Mysore Journalism 2013 M.Com KSOU, Mysore Commerce 2010 D C A (Diploma in Computer application) Certificate course Computer Applications 1996 - 1997 PERSONAL DETAILS Date of Birth : 23rd July 1978 Language : Kannada, English, Hindi, Tamil, Telugu Interest : Photography, Trekking, Fencing, Painting, Music, Cricket. Passport : Details will be shared on Request