1. Gaye S. Solo, Jr.
943 Mineral Spring Ave 1st
Floor
Pawtucket, RI 02860
Tel: 302­256­3545, Email: solog@gbc.edu
Objective
An enterprise support specialist with exceptional skills as a Customer Service Representative in
Banking industry and the Information Technology sector. Graduated from Goldey­Beacom
College in 2009 with a bachelors in Business Administration concentration in Finance
Management.
EDUCATION
Goldey­Beacom College, Wilmington, DE August 2004­ December 2009
BBA, Financial Management
Awards and Course
President’s List 2005­2006.
Investment and Portfolio Management, Financial Institution Marketing
Presentation and Debate I and II
EXPERIENCE
Customer Care Specialist ( October 2014—December 2015)
Apex Systems Inc. Contract with CVS Health ( 25 Blackstone Valley Pl 02865)
 Received over 150 calls a day from customers requesting information about products and
services
 Provided Customer Service to over 250 internal and external clients on day to day basis
 Effectively corresponded with executives to achieve satisfactory resolutions of issues within
24­72 hours.
 Achieved Customer Service and quality goals, positively impacting business performance
Program Assistant ( March 2011—October 2013)
Abundant Life Development Corporation ( 25 Blevins Street Newcastle DE 19720)
 Received over 150 calls from Customers requesting information about products and
services.
 Conducted, directed and set up all local area network workstation in departmental offices
 Updated the contact information and deleted profiles that are redundant
 Merged family profiles with single profile that had that contact as family members
Customer Service Representative ( February 2007—December 2008)
Applied Card Bank ( 50 Applied Card Way Glenn Mills PA 19342)
 Received over 150 calls a day in reference to customers’ inquiries and requests of payment
on late accounts
 Provided customer service regarding collection issues
 Determined charges for services requested
 Accounted for reducing delinquency for assigned accounts

2. GAYE S. SOLO, JR
943 Mineral Spring Ave 1st Floor
Pawtucket, RI 02860
Tel: 302­256­3545, Email: solog@gbc.edu
Computer Lab Assistant ( October 2005—December 2008)
Goldey­Beacom College ( 4701 Limestone Road Wilmington, DE
19808)
 Received over 150 calls a day from faculty as well as students on campus with technical
issues.
 Was present visible and available to students, faculty and staff that required technical
assistance
 Monitored student activities while in the computer lab for the purpose of maintaining a safe
environment that is conducive to learning
 Performed routine and preventive maintenance of computer lab and classroom equipment
(e.g. dusting cleaning, virus scanning, creating/clearing Internet bookmarks, defragmenting
etc.) for the purpose of ensuring the availability of equipment in safe operating conditions
Customer Service, Communications, Computer skill, iPad apps, people skills, analytical
skills, good written and verbal communication
SKILLS & ACTIVITIES
Proficient in Microsoft Visual C++, Visio, Microsoft Visual web developer, Web designs and
Computer Programming (C++, batch, and VBS), advanced skill in Microsoft applications: MS
Word, PowerPoint, Excel, Access and intermediate in Publisher. Goldey­Beacom College
Soccer (2005, 2006), member of Goldey­Beacom Computer Academics.
­References Available Upon Request­