Ankur Kathpal has over 8 years of experience in customer service and operations management for cinema exhibition and hospitality. He is currently the Unit Head for Cinepolis India Pvt. Ltd., where he is responsible for business development, operations, client servicing, and supply chain management. Previously he held roles as Assistant Unit Head for SRS Cinemas and Executive Manager/Assistant Manager for Fun Multiplex Pvt. Ltd. He holds a BCA from IGNOU and has strengths in managing people, departments, audits, and staff scheduling.

1. Ankur Kathpal
08435503311
08305007911
annkur.an@yahoo.co.in , ankur.kathpal149@gmail.com
PROFESSIONAL EPITOME
More than 08 years of experience in Customer Service and Operations with Cinema Exhibition
and Hospitality Industry.
A keen planner & strategist with exposure of handling entire operations.
Resourceful at developing procedures, service standards & operational policies with proven
ability to reduce the running cost of the unit by planning & implementing effective control
measures.
ORGANIZATIONAL EXPERIENCE: (OCT’06 till PRESENT)
 Feb’12 Onwards: Cinepolis (Cinepolis India Pvt. Ltd.) as a UNIT HEAD.
 Feb’11 – Jan’12: SRS Cinemas (A Unit of SRS Limited) as an Assistant Unit Head.
 Oct’06 – July’08: Fun Multiplex Pvt. Ltd. (A vertical of ESSEL GROUP) as an Associate.
 Promoted on 01 August 2008 as an Executive Manager - Cinema Operations.
 Promoted on 01 May 2010 as an Assistant Manager-Cinema Operations.
JOB RESPONSIBILITIES
UNIT HEAD- Cinepolis India Pvt. Ltd.
Key Functional Strengths
Business Development
 Conceptualising and implementing sales and marketing plans, thereby achieving profitability.
 Projecting and improving company image through effective corporate Public Relations and promotional
activities.
 Tracking competitor activities and keeping abreast with the latest market trend and requirements
 Tie up with Corporate Brands for sales and branding including barter deals.
 Corporate tie-up with banks, telecom, infrastructure developers for bulk sales.

2.  Forecasting sales, planning and implementing policies / strategies for accomplishing growth and
profitability norms.
Operations
 Developing and implementing procedures, control systems for maintaining quality standards.
 Leading efforts for streamlining processes and generating cost savings in operations.
 Implementing sales promotional strategies to increase the sales volume and achieving maximum customer
satisfaction.
 Ensure profitability of operations and supervise all aspects of management including planning,
implementation and monitoring to ensure compliance with high standards.
 Staffing, Recruitment, Performance review & appraisal.
 Managing & monitoring a team of more than 90 team members ensuring the optimum performance
Client Servicing
 Ensuring high quality services, resulting in customer delight and optimum resource utilization for
maximum service quality.
 Ensuring maximum customer satisfaction by closely interacting with in-house team and potential guests to
understand their requirements and customizing the product and services accordingly.
 Delivering high-value services to upscale clients boosting satisfaction levels.
 Carrying surprise Audits in the Multiplex to ensure the SOP being followed resulting in enhanced customer
satisfaction level.
Supply Chain Management
 Interfacing with vendors for all requisitions, re-stocking and inventory according to set standards.
 Handling the procurement of necessary equipment for the various departments.
 Effective inventory planning for raw materials and spares, based on business requirements and utilization
forecasts.
ASSISTANT UNIT HEAD- SRS Cinemas
Key Functional Strengths
Managing People
 Managing with the team size of 40 Team Members, 2 Duty Managers and 2 Duty Officers.
 Making sure team Efficiency and Productivity.
 Constantly ensuring that Team members gradually grow up to the next level within the supervision.
Department Handling
 Efficiently handled the PNL of the Multiplex, Managing Food cost, Training, Manpower, and Ordering.
 Hiring new staff for the Multiplex as per the Budget.
Performing Multiplex Audits
 Carrying surprise Audits in the Multiplex to ensure the SOP being followed.

3.  Maintaining the file works and reporting of the Multiplex by following delegation to the set of managers.
Staff Scheduling
 Making Weekly Schedule for the team members and managers for covering all the shifts for better
customer experience.
EXECUTIVE MANAGER/ASSISTANT MANAGER- Fun Multiplex Pvt. Ltd.
Key Functional Strengths
 Interacts and Build PR with clients, suppliers, competitors and other members of the local communities for
maximizing footfalls and revenue enhancement.
 Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis.
 Monitors and controls, on an on-going basis:
o Quality levels of product and service
o Customer satisfaction
o Merchandising and movie marketing
o Ensure optimum performance in specific jobs assigned in the above areas.
 Establishes and maintains effective customer/employee relation.
 Sets up targets/ goals for the department, makes constant effort to achieve the same.
 Conducts under the guidance of the Cinema Manager, such functions as hiring, employee orientation, on the
job performance and evaluations, coaching and disciplinary action if necessary, to ensure appropriate
staffing and productivity.
 Develops formal training plans and conducts on the job-sessions for all employees of Cinema
ACADEMICS
 BCA from IGNOU (Centre at St. John’s College, Agra)
 Intermediate from CBSE Board.
 High School from ICSE Board.
PERSONAL DETAILS
 Date of Birth : 30th June 1987
 Father’s Name : Late Mr. Lalit Kathpal
 Mother’s Name : Mrs. Sunita Kathpal
 Permanent Address : 84/11 Balkeshwar Colony, Agra, U.P.
 Marital Status : Single
 Language Known : English, Hindi & Punjabi

4. OTHER INTERESTS
 Driving
 Football
 Reading.
DECLARATION
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Place: Bhopal
Date: (ANKUR KATHPAL)