Anshu Kumar has nearly 9 years of experience in retail operations and business development for malls, cinemas, food courts, and cafeterias. He has led operations and ensured standard operating procedures were followed. He has experience in leasing, marketing, tenant coordination, and maintaining compliance. Kumar has also managed administrative tasks such as maintenance, procurement, budgeting, and cost control. He has worked for companies such as Reliance Retail, R.M.S. India, Big Cinemas, and Era E-Zone, taking on roles in mall operations, administration and facilities management, and cinema operations management.

1. ANSHU KUMAR
anshukumarbk@gmail.com
9650207894 / 9950879454
Nearly 9 years of qualitative experience’s; adroit in:
Retail Operations & Business Development Mall & Cinema Management Food Court & Cafeteria management
Administration & Facilities management
 Handlingthe Retail operations of Cinemas, Malls andStores at various locations andEnsurethat the SOP’s are
followedatthe developingbusiness andstrategic management in the stores, trackingand monitoringcompetition
and footfall andWorkingto providethe best possiblecustomerexperienceto PAYBACK customers andcontinually
improvisecustomerserviceprocesses to enableoperating teams to delivercustomerdelightwithease
 Ensuring the Leasing, Marketing, Events, Tenant Coordination, Mall planning – Brand Mix, Retail MixandZoningfor
Malls, FoodCourt, Restaurant and Kiosks. Trackingpayments,Licensesandother necessary paper works from
tenants to ensure smoothand permissiblemall operations.
 Verificationof stock andinventory and maintainingpar stock of all perishableand non-perishableitem and
Coordinationwithstore keeper for the regular supply of stock as perthe organizational needs.
 Liaisedwiththe Govt. authorities likeEntertainment Tax Department, DistrictAdministration, PWD, Fire, Healthand
Policeto get smoothservices fortheCinemas and Malls andalso negotiatingwith the Developers, Mall Owners,etc.
 Deftin managing the wide spectrum ofadministrative tasks includingmaintenanceof Infrastructure
Management, officeequipment, transport, cafeteria, housekeeping, Security, procurementof material & services,
pricenegotiations and budget & budgetary effectivecostcontrols systems,Servicelevel agreements andMICE
 Since Dec’11: Reliance Retail Ltd., NewDelhi , Manager – Mall Operations
 Oct’10 – Nov 11: R.M.S. (India)Ltd., Rajasthan , Assistant Manager– Administration&Facilities
 Jul’09 – Sep’10: Big Cinemas (Reliance Media Works Ltd.), Jaipur , Manager -Cinema Operations
 Jul’05 – Jun’09: Era E-Zone (India)Ltd., Jaipur , Cinema Manager
 Reliance Retail Ltd.
 Oversaw the Personnel, Vendors, Infrastructure Services, Liaison, Contracts, Outsourced Services, Commercial, House
Keeping, Safety, Project Management, Budgeting, AMC Coordination, Electrical, HVAC, Plumbing, Fire Fighting, Security,
Pest Control, Garbage & Scrap Disposal, Cafeteria Services, Helpdesk Services, Vendor Management & MIS, etc. and
handled operations and maintenance of DG sets, HVAC, Transformers, HT/LT Panel, Electrical Panel, CCTV, Telecom
Security, Civil Repairs BMS, etc.. InlifestyleformatofReliance Retail like Reliance Trends, Reliance Digital, Reliance
Timeout, Reliance Fresh, Reliance Footprints and Reliance VisionExpressetc. And accounted for Fire Fighting
Systems and Plumbing utilities along with the entire Security and Safety Systems of the Malls.
 Mall Zoningissues, aspects of StoreDesign, Vendor Selection, Contract Management, Mall Safety issues etc.Analyzing and
evaluating business performance, planning, budgeting and MIS reporting
 Marketing of the mall through various sources to ensure optimum footfall in the mall and carrying out ATL and BTL
Activities periodically to crate mall awareness and increase footfalls.
 Consistently inspect the quality of cleaning and upkeep maintained by the staff and accordingly offer guidance to the
housekeeping supervisors to achieve best results as per the standard operating procedures.
 Interfaced with the Architects, Consultants, Contractors and Engineers with regard to work execution.
 Negotiate with the vendors for the rates for the services so that the customers get efficient quality at cheaper price and
Timely payment of all the bills related to electricity, water and other supplies and facilities and Collection of Occupants,
reports and preparation of MIS, Daily Reporting and maintains record of all costs Direct & Indirect.
 Diligently interacted withthe malls operations forensuring smoothentry- exits and coordinating for Marketing & Events-
Celebrity and VVIP’s and liaison with several government departments for smooth operations.

2.  R.M.S.I Ltd.
 Administeredthe entire gamut of tasks entailingentire administration and commercial activities of 3 Discom offices and
24 project offices in the Rajasthan region. Formulated all the written communication, invoices and the administrative
reports for Rajasthan Region.
 Leading the Facility management team (including Housekeeping, Security, Vendors, Vehicles, Assets and infrastructure
management) for all the 24 offices along with service level agreements and MICE operations for all the employees and in
handling Infrastructure and facility management activities including operation & maintenance of Equipment’s, vendor
development, purchase, asset management, contract management and travel & logistics, guest relations, food &
beverages, souvenirs management and management of various emergencies like fire, disasters, etc.
 Actively involved in interacting with the Head Office for cash flow preparation & reconciliation of accounts of all 24
Project offices & individuals (including timely plan on cost cutting, cost reduction and cost effectiveness).
 Secured the Exemplary Behaviour Award for 2011.
 Big Cinemas (Reliance Media Works Ltd.)
 Liaised with the Govt. authorities like Entertainment Tax Department, District Administration to get smooth services for
the Cinema and mall operations also negotiating with the Developers, Mall Owners, etc.
 Responsible for day-to-day management of the units; operations, logistics and administration.
Shall devise systems and procedures for upkeep of assets, smooth running of facilities and ensure customer and retailer
delight generating revenues from events and promotions.
 Takingthe regular follow-ups from all thelocations regardingthe movieschedule, shuttling prints and daily ticket selling
report and solving the problems of movie schedules.
 Leading & monitoringthe team to ensure efficiency in business operations and meeting of individual & group targets and
directing the staff in understanding of the purpose, background and policies of the organization.
 Essayed a stellar role in controlling the Ticketing Lobby, Candy Bar, Games Section (Zapak.com), etc. and coordinating
with distributors and Mall Developers with various Govt. Departments.
 Bagged appreciations from the Divisional Head (North) for the best Unit Manager within the region for two quarters.
 Era E-Zone (India) Ltd.
 Undertook initiatives for renovating and obtaining the cinema licenses to start up new properties and also to convert the
properties from Single Screen Cineplex to Multiplex, renovation of various properties as per all cinematographic acts,
norms, standards and entertainments laws enforced by Government.
 Fore fronting the promotional and marketing activities of Cineplex like campaigning of Advertisement to increase the
footfall and Steered efforts in implementing internal feedback system to confirm that service needs of patrons were met.
 Accredited with Out of the Turn Appraisal from the General Manager for delivering extra responsibilities at the time of
renovations and expansion of the properties.
 Stellar inmakinguse of structured and meticulous approachinspace selling innovations, events and marketing activities
to increase revenue and footfall of the properties.
 Being promoted as a Cinema Manager when the company was taking over by the Era E-Zone (India) Ltd. in Dec’06.
SCHOLASTICS
 MBA ( Retail Operations Management)from SMU – DE
 Certification in Supply chain management .
 B.Com .from Rajasthan University in 2005.
Technical Skills: Conversant with Showbiz, Vista, UNIX, Tally, SAP, Retalix, ERP and Internet Applications.
PERSONAL DOSSIER
Father’s Name L.N.Verma
Date of Birth 25th October, 1983
Marital Status Married
Address C 2/1, Vyas Colony, Shastri Nagar, Jaipur-302016