Pradeep Kumar Jha is a retail professional with over 8 years of experience in store management. He currently works as a store manager for AND & Global Desi. He has a MBA in retail services and his responsibilities include maintaining customer service levels, inventory management, and daily sales analysis. He aims to take on more responsibility and help his organization grow. His skills include retail store operations, customer service, team building, and inventory management.

1. PRADEEP KUMAR JHA
H.no.-156C,3rd Floor, Shivaji Enclave Extn. Rajouri Garden,New Delhi-110027, Mobile: 8285521414
Email: pradipkatyayan@gmail.com,
OBJECTIVE-
 To work, learn and contribute in a productive organized retail environment and add value to my
organization, the industry and my professional life.
 To achieve a responsible position, with a long term commitment in the organization, which
provides an environment for growth, continued learning and skillful application of knowledge
that dynamically works towards success and growth of the organization.
PROFESSIONAL EXPERIENCE-
 Total Work Experience – 8.5 years
Working with “AND & Global Desi”(House Of Anita Dongre Limited) Since June 2014 as a STORE
MANAGER.
Key Duties and Responsibilities
 Proper Execution of process.
 Maintaining Customer service level.
 Ensure stock level on sales floor.
 Daily sales analysis.
 Establishing healthy business relations with customers.
 Inventory Management.
 Team scheduling.
 Replenishment.
Previous Organizations;
 Latin Quarters(Ikon Retail Private Limited-July 2013 to May-2014)
 Designation: Store Manager

2.  Big Bazaar – Vasant Kunj( July 2008 t0 July 2013)
 Designation: Team Leader
ACADEMIC CHRONICLE-
MBA in Retail Services (FULL TIME) from Future Innoversity, Future Group & Centre for Corporate
Education, Training & Consultancy ( CCETC) IGNOU, New Delhi 2010-2012 batch with first division
.
Graduation and Pre-Graduation Detail:
 B.A from R.K College, L.N.M.U Darbhanga with 61% marks.
 12th (PCM) from BSEB Patna with 57% marks.
 10th from BSEB Patna with 64% marks.
MY SKILLS & STRENGTHS-
 Retail Store Operations.
 Shrink Reduction/Loss Control.
 Customer Service Excellence.
 Teambuilding/Training/Supervision.
 Inventory Management.
 Visual merchandising and Plannogram.
INTERNSHIP AND TRAINING DETAILS-
 60 Days Summer Internship at Big Bazaar, Faridabad, Delhi-NCR (From 20/06/2011 to
20/08/2011).
PROJECT DETAILS-
 Project report on “Sales Analysis using Quantitative techniques of two competitive FMCG
products” at Big Bazaar, Faridabad, Delhi-NCR.
 Project report on “IT application in retail: Customer feedback program (Share with us)” at Big
Bazaar, Faridabad, Delhi-NCR.

3.  Project report on Store Analysis, Department manager profiling & “Reducing Billing Error and
Improving Customer Service Score” at Big Bazaar, Faridabad, Delhi-NCR.
 Project Report on “Luxury retail- Making India ready for it”.
COMPUTER PROFICIENCY-
 Proficient in: MS-Word, MS-Excel, MS-Power Point.
Operating systems: Windows XP/Vista/7/8, E-mail and internet etc.
ACHIEVEMENTS
 Received Certificate of Excellence (Employee of the month) for outstanding performance in
Bigbazaar.
 Selected For 2 years full time MBA program sponsored by future group.
 Received Certificate of Merit for outstanding achievement in 2nd Semester (1st rank) from the
dean of Future Innoversity.
PERSONAL DETAILS-
 Father’s Name : Sudarshan Jha.
 D.O.B. : 05-01-1986.
 Gender : Male.
 Marital status : Single.
 Nationality : Indian.
 Languages known : English, Hindi & Maithili.
 Hobbies : Reading Books & Online articles
DECLARATION-
I hereby declare that the information furnished above is true to the best of my Knowledge.
Place : Delhi-NCR
Date : (Pradeep Kumar Jha).