Alison Humphries, Owner/Director, Recruitment Leadership Soft skills, Hard Results: Achieving transformational business growth from Learning and Development

2.  Key challenges to achieving growth 2017:
 Getting the right people on board
 98%
 Upskilling the workforce
 57%

3. Public Sector
Dominated
by MV/NVs
Onerous
compliance
requirements
Declining
profit
margins

4. •Attraction
•Selection
•L&D
•Engagement/retent
ion
•Structure
•Attraction
•Penetration
•New markets
•Senior
Relationships
•Attraction
•Processes
•Compliance
•Retention
•Markets
•Positioning
•Geography
•Profitability
•Values
Strategy Candidates
PeopleClients

5. Staff attraction
and selection
Learning and
Development
Engagement/
retention
Profitable
markets

6.  Successful trade sale July 2016
 Doubled contractor numbers in 2 years
 Developed profitable new markets
 Significant productivity gains
 Moved from 11% market share to 22%*
 Increased worker retention to 50%
 Increase revenues by 175%
 Increase EBITDA by 190%

8.  Leadership Programme
 Foundation
 Management Development
 Topical/role specific
 Industry specialism
 Intermediate
 Non-sales
 Became an IRP Accredited Learning Centre (Level 3
Certificate)
 Online resources

9. A strategy, even a great
one, doesn’t implement
itself

11. Build a common
language
Develop
processes
alongside skills
Ensure leaders
understand
training content

12. Structure the programme over several weeks
•Align with what they are doing in the real world
•Don’t overdo it with content
Build in Assessment
•Test retention
•Assess utilisation
•Can they teach it back?
Gear it to learning styles

13.  A process that leads to change, which
occurs as a result of experience and
increases the potential of improved
performance and future learning.”
From How Learning Works: Seven Research-Based Principles for Smart Teaching by Susan Ambrose, et
al.

14. •Learn by
observing and
considering
•Learn by
copying and
adjusting
•Learn by doing•Learn by
conceptualising
Theorists Activists
ReflectorsPragmatists

21.  Lead from the front
 Don’t try to teach everything at once
 Involve everyone
 Coach regularly
 Build learning into processes
 Don’t neglect specialist sector/market knowledge
 Set objectives for every training intervention
 Every change needs training
 Assess at all four levels and celebrate learning

22.  Alison Humphries
 www.recruitmentleadership.co.
uk
 07720 677557