This document discusses strategies for managing rapid growth at a company. It identifies key levers like operational excellence, globalization, customer acquisition, decentralization, developing people and branding. It outlines a planning and governance platform using SPIF (setting stretch goals), ICE (growth, efficiency and foundation initiatives), and GEF (execution). The people platform aims to align employees through vision, mission and values, and empower them through engagement, development, performance management and compensation. The customer platform focuses on gathering voice of customer feedback and establishing a customer advisory council.

1. Managing Rapid Growth

2. 2
Key Levers of building a high growth business
 Operational Excellence through Innovation
 Globalize
 Customer Acquisition and Relationship Management
 Let “Go” – Decentralize
 People Platform
 Capitalization
 Inorganic Growth
 Branding
 Governance Rhythm

3. Planning and
Governance Platform

4. 4
Implementation Model
SPIF, ICE, GEF
Execution: ICE
Achieving Goals for all Stakeholders – A Balanced Scorecard
 Investor Satisfaction: Sustainable Growth both in Revenues & Profits
 Customer Satisfaction: Meeting/ exceeding client’s needs as well as their
end Customers and doing value Addition to Client’s Business
 Employee Satisfaction: Creating Employee Engagement, Development,
Performance and Retention
Initiatives: GEF
 Growth – Initiatives to focus on two Critical Drivers of Growth – Client
Acquisition and Talent Acquisition
 Efficiency – Initiatives to constantly Eliminate Waste, Reduce Costs
 Foundation – Initiatives to Strengthen Foundational Processes to ensure
Scalability, Repeatability, Sustainability
Planning: SPIF
 Setting Stretch Goals
 Creating Plans which are Attainable, Realistic, and Predictable
 Setting Goals that reflect Continuous Improvement
 Building Facts & Data Foundation for the Plan

5. 5
Planning and Governance Platform
1. Benefits of Planning and Governance
2. Planning and Governance – Annual Calendar
3. Guidelines for Planning
4. Planning Templates (Annual)
5. Governance Review
i. Monthly
ii. Annual Functional Assessment
iii. CEO Scorecard
iv. CEO Time Chart

6. People Platform

7. 7
‘Alignment’ & Empowerment’ platform for
driving high performance
Profitable &
Sustainable Growth
Vision, Mission, Values, Goals
1. Create the VMV & G
Foundation (SPIF + ICE +
GEF)
2. Centralize Alignment to
Synergize Efforts
3. Decentralize & Empower
People to Deliver
Performance
EMPOWERMENT
ALIGNMENT

8. 8
Aligned HR Pillars form the Execution Engine
Recruitment
Performance
Management
System
Development
Compensation
&Benefits
Employee
Engagement
Integrated approach
towards HRM
Vision, Mission, Values, Goals

9. 9
People Platform
1. Employee Engagement
i. Gallup
ii. Organizational Climate
iii. Organizational Interventions
2. Employee Development and Career Pathing
3. Performance Management
i. 360 Degree Feedback (CEO and Senior Team)
ii. Annual People Assessment
iii. Top 100 Managers Review
iv. Stack Ranking

10. Customer Platform

11. 11
Engaging Customer
1. Client VOC Survey
2. Customer Advisory Council

12. Thank You
Questions
Sanjay Gaggar
Founder Partner & CEO
Shared ( & Virtual ) CFO Services
Sanjay.gaggar@ixcfo.com
M+ 91-098675 55852