2. 2
Key Levers of building a high growth business
Operational Excellence through Innovation
Globalize
Customer Acquisition and Relationship Management
Let “Go” – Decentralize
People Platform
Capitalization
Inorganic Growth
Branding
Governance Rhythm
4. 4
Implementation Model
SPIF, ICE, GEF
Execution: ICE
Achieving Goals for all Stakeholders – A Balanced Scorecard
Investor Satisfaction: Sustainable Growth both in Revenues & Profits
Customer Satisfaction: Meeting/ exceeding client’s needs as well as their
end Customers and doing value Addition to Client’s Business
Employee Satisfaction: Creating Employee Engagement, Development,
Performance and Retention
Initiatives: GEF
Growth – Initiatives to focus on two Critical Drivers of Growth – Client
Acquisition and Talent Acquisition
Efficiency – Initiatives to constantly Eliminate Waste, Reduce Costs
Foundation – Initiatives to Strengthen Foundational Processes to ensure
Scalability, Repeatability, Sustainability
Planning: SPIF
Setting Stretch Goals
Creating Plans which are Attainable, Realistic, and Predictable
Setting Goals that reflect Continuous Improvement
Building Facts & Data Foundation for the Plan
5. 5
Planning and Governance Platform
1. Benefits of Planning and Governance
2. Planning and Governance – Annual Calendar
3. Guidelines for Planning
4. Planning Templates (Annual)
5. Governance Review
i. Monthly
ii. Annual Functional Assessment
iii. CEO Scorecard
iv. CEO Time Chart
7. 7
‘Alignment’ & Empowerment’ platform for
driving high performance
Profitable &
Sustainable Growth
Vision, Mission, Values, Goals
1. Create the VMV & G
Foundation (SPIF + ICE +
GEF)
2. Centralize Alignment to
Synergize Efforts
3. Decentralize & Empower
People to Deliver
Performance
EMPOWERMENT
ALIGNMENT
8. 8
Aligned HR Pillars form the Execution Engine
Recruitment
Performance
Management
System
Development
Compensation
&Benefits
Employee
Engagement
Integrated approach
towards HRM
Vision, Mission, Values, Goals
9. 9
People Platform
1. Employee Engagement
i. Gallup
ii. Organizational Climate
iii. Organizational Interventions
2. Employee Development and Career Pathing
3. Performance Management
i. 360 Degree Feedback (CEO and Senior Team)
ii. Annual People Assessment
iii. Top 100 Managers Review
iv. Stack Ranking