Полная версия презентации мастер-класса “Следущий шаг эволюции менеджмента” профессора Альфредо Москардини

1. NEXT STEP IN THE EVOLUTION
OF MANAGEMENT
Professor Alfredo Moscardini
BPI
Ukraine

2. SHINGO GUIDING PRINCIPLES
• Respect Every Individual
• Lead with Humility
• Seek Perfection
• Embrace Scientific Thinking
• Focus on Process
• Assure Quality at the Source
• Flow & Pull Value
• Think Systemically
• Create Constancy of Purpose
• Create Value of the Customer

3. PLAN OF MASTERCLASS
Part I: Operational Excellence
Part II: Purpose
Part III: Systems Thinking
Part IV: Summary
NEXT STEP IN THE EVOLUTION OF MANAGEMENT

4. CYBERNETICS: THREE PRINCIPLES
There exists a
Science of
organisation
Behaviour is
Purposeful System Thinking

5. Values are qualities or
standards of behavior
Help to form principles
Qualities
Not as stern as principles
Principles are rules or beliefs
governing one’s behavior
Based on one’s values
Roles
Stern and unyielding
VALUES VERSUS PRINCIPLES

6. ORGANISATIONAL STRUCTURE AND BEHAVIOR
STRUCTURE
BEHAVIOUR
STRUCTURE determines BEHAVIOUR
OR
BEHAVIOUR is affected by STRUCTURE

7. Operational Excellence is NOT a set of rules.
It is a philosophy – a way of BEHAVING.
Why do we behave as we do?
Behind every behaviour there is a belief system – a set of
principles.
I believe that the sequence is values – principles –
structure – behaviour - culture
WHAT IS OPERATIONAL EXCELLENCE

8. MANAGEMENT CYBERNETICS
Viable System model

9. VARIETY
A measure of complexity is the number of possible states of system

10. ASHBY’S LAW
The Variety of the controller must
match the Variety of the controlled
Optimum balance between
Autonomy and control

11. WHAT IS SYSTEM THINKING
Whole is more than sum of parts
Futile to Improve parts separately
Synthesis not Analysis

12. When every part of a system is
co-operating together to
maintain an agreed goal
WHAT IS OPERATIONAL EXCELLENCE

13. PROBLEMS WITH MECHANICAL
METAPHOR
Identification of parts
How parts are connected
Created for a specific purpose
Inanimate (no learning)
Changes need to be imposed from outside
Reactive not proactive

14. ADDITIONAL MATERIAL
BOOKS
Philosophy
The Fifth Discipline by Peter Senge
Thinking in Systems: A Primer by D Meadows
Purpose
Leadership and Self Deception
The Brain of the Firm
Practice
The Toyota Way
The Green Book
Machinery that change the World
Book available in Russian
Book available in English
Book available in Russian
Book available in Russian
Book available in Russian
Book available in Russian
Book available in Russian

15. 14 PRINCIPLES OF THE TOYOTA WAY
1. Base your management decisions on a long-term philosophy,
even at the expense of short-term financial goals.
2. Create a continuous process flow to bring problems to the
surface.
3. Use "pull" systems to avoid overproduction.
4. Level out the workload (Work like the tortoise, not the hare).
5. Build a culture of stopping to fix problems, to get quality right
the first time.
6. Standardized tasks and processes are the foundation for
continuous improvement and employee empowerment.
7. Use visual control so no problems are hidden.
8. Use only reliable, thoroughly tested technology that serves your
people and process.
9. Grow leaders who thoroughly understand the work, live the
philosophy, and teach it to others.
10. Develop exceptional people and teams who follow your
company's philosophy
11. Respect your extended network of partners and suppliers by
challenging them and helping them improve.
12. Go and see for yourself to thoroughly understand the situation.
13. Make decisions slowly by consensus, thoroughly considering all
options; implement decisions rapidly.
14. Become a learning organization through relentless reflection
and continuous improvement