Martha Ivania Aleman is seeking a long-term position as an administrative assistant. She has over 10 years of experience in customer service roles and administrative support. Her experience includes payroll administration for real estate deals, general office duties such as filing and phone reception, and assisting clients through inquiries and home viewings. She is proficient in Microsoft Office programs and possesses strong communication, organization, and time management skills.

1. MARTHA IVANIA ALEMAN
310 – 90 Parma Court
Toronto ON M4A 1A6
Email: aleman_m2000@yahoo.ca Home: (647)341-3403 Cell: (416)648-7420
OBJECTIVE: To obtain a long term position as an Administrative Assistant.
HIGHLIGHTS OF QUALIFICATIONS
 More than 10 years of experience providing excellent customer service in high volume, fast
paced environments
 Background in a wide variety of administrative services support
 Proficient in Word, Excel, PowerPoint, Access,Publisher, the internet and social media outlets
 Enthusiastic and professional telephone manners and office etiquette
 Patient personality with great empathy and a genuine desire to help
 Skilled in developing good personal relations with members of the public
 Exercises confidentiality with all staff and client matters
 Self-starter, quick to learn new skills and adapt to new situations
 Possess advanced time management skills to finish tasks in an efficient manner
 Fluent in both English and Spanish
RELEVANT EXPERIENCE
Payroll Administration (Real Estate)
 Process payroll for closed deals
 Prepare BTVs and Return of Deposits
 Prepare advances,FIT,RRSP,HST cheques for realtors as requested
 Responsible for mailing balance of commission cheques to cooperating brokerages
 Responsible for requesting missing paperwork from realtors and other brokerages
 Assist with other duties such as entering deals in Lonewolf system, search archives
documents as requested, filling, etc.
Administrative Support
 Performed generaloffice duties such as filling, copying, scanning and faxing
 Distributed incoming correspondence,faxes and emails
 Ordered courier for realtors over the phone and email prioritizing rush delivery orders
 Tracked courier orders on the internet, both locally and internationally
 Prepared realestate forms involved in buying, selling, renting and marketing materials
 Uploaded, terminated, edited and re-ran listings into the MLS as requested
 Created letters and memos when requested
Customer Service
 Answered telephone enquiries and directed them to appropriate parties
 Relayed messages to realtors using the Quick Office Commander software
 Booked and confirmed appointments for realtors pertaining to home viewings
 Acted as a liaison between realtors and clients when difficulties arose
 Diplomatically answered questions and concerns from unsatisfied clients
 Confer with prospective customer and provided information about services and fees
 Greeted clients in a courteous and professional manner and informed them about services
available
 Assisted clients with the use of computers and other resources available

2. EMPLOYMENT HISTORY
Payroll Administrator/Real Estate, ReMax Hallmark 2013-present
Real Estate Secretary/Receptionist,Sutton Group Associates Realty Inc. 2011 – 2012
Real Estate Secretary/Receptionist,Homelife Champions Realty Inc. 2009 – 2010
Customer Service Representative,Speedtrek International Courier 2007 – 2008
Receptionist, Career Employment Resource Centre 2004 – 2005
EDUCATION
Administrative Assistant/Business Administrator – Canadian Business College, Toronto, ON