Caroline Wilkinson is seeking a new role and provides her resume. She has over 25 years of experience in office administration, customer service, and business ownership roles. Most recently, she owned and operated a successful swimming pool business and website for 6 years until selling it in 2016. She is skilled in areas like data entry, bookkeeping, customer service, and virtual assistance. She is a hard worker, fast learner, and aims to make a difference for a new employer while maintaining a better work-life balance.

1. CAROLINE WILKINSON Mobile Number 0406078572
Résumé – Private & Confidential Page 1
Resume
Private & Confidential
MISS CAROLINE WILKINSON
53 MANNIKIN ROAD
Tanawha
4556
TEL: 0406 078 572
Email: carolinehayward@bigpond.com
D.O.B – 04.10.1972

2. CAROLINE WILKINSON Mobile number 0406078572
Resume – Private & Confidential Page 2
PROFILE
I am an energetic, highly motivated individual with a broad range of experience in the
office environment. I have worked from the age of 16 starting off as an office secretary,
leading on to a branch secretary and then on to a PA. I also had a significant role in
setting up my partner’s successful plumbing and heating business, installing all the
necessary office requirements and procedures.
More recently I had owned and ran a very successful local swimming pool business and
in 2010 set up a successful website launching our business worldwide. We sold this
business in December 2016, due to the businesses success we were finding that we
had no time to enjoy any free time as this business was 24/7 and 365 days a year! I
enjoy working (probably a little too much) and would like to make a difference to
someone else’s business but with the bonus of having some free time to enjoy our
surroundings.
I emigrated from the UK in 2007 to make a better life for my family and became an
Australian Citizen in March 2010.
I am a proven hard worker both independently and as part of a team. I am a dedicated,
loyal self starter, who will use initiative to complete any task. I am able to learn new skills
quickly and I am willing to train in any necessary fields that may be required.
MY KEY STRENGTHS & ABILITIES
 Fast and accurate typing skills.
 Excellent at multi tasking
 Attention to detail at all times
 Able to prioritise and meet deadlines.
 Excellent Customer Service Skills
 Confident
 Loyal and hardworking
 Punctual and well presented
QUALIFICATIONS/PROFESSIONAL DEVELOPMENT ACHIEVED
PAMDA REAL ESTATE SALES PERSON CERTIFICATE 18/09/2009
REGISTERED UNTIL 18/09/2018
REGISTRATION # 3333256
CERTIFICATE II BUSINESS ADMINISTRATION 30/04/2008
INCLUDES MYOB
PRACSOFT PATIENT BILLING 30/04/2008
CAPITA INFORMATION TECHNOLOGY
POWERPOINT 97 INTRODUCTION COURSE 02/06/2003

3. CAROLINE WILKINSON Mobile number 0406078572
Resume – Private & Confidential Page 3
QUALIFICATIONS/PROFESSIONAL DEVELOPMENT CONTINUED
CAPITA INFORMATION TECHNOLOGY
ACCESS 97 INTRODUCTION COURSE 20/05/2003
CAPITA INFORMATION TECHNOLOGY 08/05/2003
IT INDUCTION COURSE
PROPERTY MIS DISCRIPSTIONS ACT 1991 DECEMBER 1995
THE ESTATE AGENTS ACT 1979 1991
THE OXFORD SCHOOL EXAMINING BOARD UK JUNE 1989
KEYBOARDING APPLICATIONS (TYPEWRITING)
ENSLISH LANGUAGE, ENGLISH LITERATURE, MATHS, JUNE 1989
HOME ECONOMICS, SCIENCE, HISTORY,
SOCIOLOGY, RELIGIOUS EDUCATION GCSE’S
PROFESSIONAL EXPERIENCE
POOLSIDE BUDERIM POOL & SPA SHOPPE AUGUST 2010 – DECEMBER 2016
AND WWW.OZPOOLSUPPLIES.COM.AU JULY 2011-DECEMBER 2016
We purchased the stored in August 2010 and over the years trebled its customer base
and onsite services. I was in the shop and thrived on trying to provide the nest customer
service possible and ensure the customer was getting all the relevant information and
products required for the maintenance of their swimming pool and equipment. I was
solely responsible for invoicing the customers and providing estimates. I was water
testing daily, selling and problem solving. In 2011 we expanded the business
incorporating a website to cater nationwide and worldwide. I had the website base built
but I was solely responsible for adding and editing products, adding and processing
sales, amending google AdWords in budget and campaigns and maintaining Facebook
promotions. I answered up to 200 emails daily in peak season alongside answering the
telephone calls for enquiries, sales, warranties and service calls and installations. I am
confident with eftpos, till and bank transactions as this was part of my daily routine. We
had between 3-5 staff of whom I was responsible for organizing rosters and their daily
tasks. I used to be responsible for all bookwork, invoicing ingoing and outgoing, BAS
and wages using cashflow manager.
G1 PROPERTY TO AUGUST 2010
A holiday rental, real estate and property management company. I was on reception
booking holidays answering emails, taking deposits, rent and bonds on the Hirum
system. I organized cleaning and maintenance for the accommodation. I carried out
room inspections and showed customers rentals and holiday accommodation

4. CAROLINE WILKINSON Mobile number 0406078572
Resume – Private & Confidential Page 4
OFFICE SECRETARY/PA
HOME HEATING SERVICES LTD JANUARY 1997 TO JANUARY 2007
My partner started this business in January 1997 as a sole trader and we gradually built
up the business having a very good reputation within the community, estate agents and
local council. We had 6 employees and a database of over 1500 regular clients.
My role was to set up the diaries, make appointments for all staff, monitoring their work
load for the day, setting up office systems to include the database, mail outs, filing,
advertising, banking, petty cash, basic spreadsheets, payroll/pay slip’s, including P11’s,
monthly returns and invoicing, maintaining client records using works data base general
typing of estimates, invoices, and client’s letters using Word. I arranged and attended
meetings. Answered emails and internet research Whilst I had a large roll within this
company on a daily basis I did also have part time employment from 2000 - 2004
PA TO HEAD OF MIDWIVES
CLACTON MATERNITY HOSPITAL OCTOBER 2003 – FEBRUARY 2004
My main role was to provide secretarial/pa support to the head of midwives to include
arranging meetings, typing, photocopying and setting up more efficient record keeping
within that office. I also had to input data of patients, keep and file computer and hard
copy records, make antenatal appointments and provide midwives with their week’s
appointments. Answering the telephone, filing, faxing and photo copying.
SECRETARY
TENDRING DISTRICT COUNCIL MAY 2003 – OCTOBER 2003
This was a new role created by the council, I was a secretary to two high members
within my unit of regeneration. Attended meetings, typing minutes. Accessing and
maintaining the database, logging of general publics complaints regarding the main
roads and authorizing surveyors to respond if necessary, I would visit sites with my
superior to take photos, make notes and report them back to the head of the department
with any necessary recommended actions. I maintained sick and holiday records,
emails, faxes and all general office duties.
BUSINESS OWNER
BAMBINOS NURSERY STORE JULY 2000 – 17TH MARCH 2003
This was a shop that I opened after my son was born in 2000. Realising that there was a
market for a baby/nursery store within the town I lived. I had 3 members of staff and I
worked in the store, dealing with mums to be, selling prams, pushchairs, cots and
general baby goods. I dealt with the public, I maintained staffing records, stock taking,
purchase and sales books, and cashed up, I attended purchasing shows, met reps and
wholesalers. This was a very rewarding job, but sadly all though very busy did not make
the financial returns we expected and decided to close the store.

5. CAROLINE WILKINSON Mobile number 0406078572
Resume – Private & Confidential Page 5
PROFESSIONAL EXPERIENCE CONTINUED….
BRANCH SECRETARY
SPICER MCCOLL ESTATE AGENTS 1991 – DECEMBER 1996
Duties were answer telephone, copy typing, audio typing, letters, invoices, petty cash,
advertising, banking. As a branch secretary, I also met vendors and purchasers, and on
occasions I had attended viewings with these customers if there was no one available to
show them around. I also took part on a regular basis with sales chasing, involving
calling other solicitors and agents for chain information and also mail out evenings
where I was involved in telephoning prospective purchasers with new property details. I
thoroughly enjoyed this job and was good at it. I was invited to become a sales
negotiator, but sadly declined this opportunity as I was pregnant and decided to take
some time off to raise a family and help my partner in his new business.
BRANCH SECRETARY
CONNELL ESTATE AGENTS 1989- 1991
I was offered this position after a very successful school work experience. I was
originally employed as junior secretary but soon after starting I was made the Branch
Secretary. Duties were to copy and audio type, log deposits, banking, advertising,
answer the telephone, mail outs, photocopying and filing General telephone duties.
ADDITIONAL INFORMATION
Interests:
Cycling, walking my dog. Eating out and entertaining. I have a keen interest in property
having enjoyed renovating properties we have owned over the years. We have built two
properties from scratch and are serial renovators. We are now 80% through another large
renovation.
Licences:
Full Clean Manual Driving Licence.
Real Estate Salesperson Certificate until 18/09/2018

6. CAROLINE WILKINSON Mobile number 0406078572
Resume – Private & Confidential Page 6
Computer Skills:
I am confident in and use regularly Microsoft word, Microsoft Office, Excel. Microsoft
Works, Internet and Email. I have a great knowledge of CS cart website, and Facebook
for business. Very confident with cash flow manager. I have some knowledge in Access
and PowerPoint but may need a quick over view to refresh my memory.
I have taken a Business Admin Certificate II which also included the MYOB section. I
chose to do this course as it is recognised in Australia and some of my other computer
certificates from the UK may not be recognised.
I have basic database skills but am a very quick learner.
My current typing speed is 60 wpm
Dependents
I have two boys aged 20 and 17 but giving their ages I do not have to work school hours
or have the school pickups to do, making me extremely flexible.