1. NAZMA ABDUL HAMID SHAIKH
Mobile: 0091 8419980411
E-Mail: nazma_shaikh786@yahoo.com
Current Address:, Mumbai, Maharashtra , India
9 Years of experience on the papers still in quest of assignments in Administration, HR, Banking Backend
Operations, Campaign Marketing, Co-ordination & follow-up, Analyst & MIS with an organisation of repute
CAREER DIGEST
B.M.S (MANAGEMENT MARKETING) with experience of over 8 years Administration, HR, Campaign
Marketing, Co Ordination, Backend Operations, and Analyst & MIS.
Currently working with The H Holding- Omega Real Estate, Dubai, UAE as Admin / Sales Support and HR
Assistant.
Proficient in MIS, Reporting, Follow up and Co-ordination.
Capable of achieving timely project completion, profit and business growth objectives & turnaround for increase
in top line and bottom line in rapid change environments.
Demonstrated excellence in setting priorities, developing a work schedule, monitoring progress towards goals,
and tracking details / data / information / activities.
An effective communicator with excellent skills in building relationships. Possess strong analytical, problem
solving and organisational abilities.
ORGANISATIONAL SCAN
March 2015 – Feb 2016 Omega Real Estate – Member of the H Holding – Dubai, U.A.E
ADMIN / SALES SUPPORT AND HR ASSISTANT
Over-all handling of the CRM Software (Real Estate Listing Software)
Managing team of 3 telemarketers
Handling 10 agents for technical support
Identified, developed and maintained relationships with developers for securing profitable business deals.
Landlord/Owner Confirmation
Updating/Calling CRM and Raw Database Listings
Editing/Listing and Publishing obtained properties after calling/updating
Preparing and Publishing Daily Advertisements (For all online portals)
Acquiring Properties through Telecommunications
Pushing properties and offering options to clients who are on specific preferences
Checking, Approving and Editing CRM Entries from Sales Agents (For all online portals)
Administrative and technical help for Agents and Management
Property Search as per Agents requirement/s
Drafting and Releasing Tenancy Contracts and Addendums
Drafting and Releasing Memorandums of Understanding
Documentations & Reports
2. Complete Client/Landlord (Customer) Correspondence (especially when they are in the office or conveying
predicaments over the phone).
Keep updated with market requirement in term of commercial and residential area.
Responsible for tenant / landlord correspondence
Process applications for new lease, lease renewal and lease variation, applications for consent for lease
transactions, and such other tasks as required for the efficient performance of lease administration and the
general operation of the Leasing department
Maintain complete and accurate records for lease processing tasks, ensuring that all necessary information is
recorded and stored in its proper place, and that both electronic data and hard copy documents are processed in
an accurate and timely manner
Responsible for Website back end, handling inquiries and requests.
Sourcing CV’s for the eligible Applicants
Arranging interviews and follow up with the applicants.
Attending on the phone. (Client Inquiries, Complaints, Interested Landlords)
Finalizing Meeting Discussions and Producing After-Meeting Handouts
Graphic Designing
Research (Market Price, Property Specifications, Competitive Analysis)
September 2013 – Till March 2015 – Water Edge Real Estate Broker – Dubai, U.A.E
ADMINISTRATOR CUM RECEPTIONIST
Over-all handling of the CRM Software (Real Estate Listing Software)
Landlord/Owner Confirmation
Updating/Calling CRM and Raw Database Listings
Editing/Listing and Publishing obtained properties after calling/updating
Preparing and Publishing Daily Advertisements (For all online portals)
Acquiring Properties through Telecommunications
Pushing properties and offering options to clients who are on specific preferences
Checking, Approving and Editing CRM Entries from Sales Agents (For all online portals)
Administrative and technical help for Agents and Management
Property Search as per Agents requirement/s
Drafting and Releasing Tenancy Contracts and Addendums
Drafting and Releasing Memorandums of Understanding
Documentations & Reports
Complete Client/Landlord (Customer) Correspondence (especially when they are in the office or conveying
predicaments over the phone).
Keep updated with market requirement in term of commercial and residential area.
Responsible for tenant / landlord correspondence.
Process applications for new lease, lease renewal and lease variation, applications for consent for lease
transactions, and such other tasks as required for the efficient performance of lease administration and the
general operation of the Leasing department.
Maintain complete and accurate records for lease processing tasks, ensuring that all necessary information is
recorded and stored in its proper place, and that both electronic data and hard copy documents are processed in
an accurate and timely manner.
Welcoming and Assisting Guests (Landlords, Clients, Existing Tenants)
Attending on the phone (Client Inquiries, Complaints, Interested Landlords)
Finalizing Meeting Discussions and Producing After-Meeting Handouts
Graphic Designing
3. Research (Market Price, Property Specifications, Competitive Analysis)
Aug’12to Aug 2013: Altisource Business Solutions Pvt Ltd
USA HOME MORTGAGE
Altisource Fulfilment Operations – Offshore Credit & Income Analyst/Underwriter
Chief Responsibilities:
Since August’12
Credit & Income Analyst/Underwriter – Credit and Income Underwriting
Performing Credit and income Underwriting- Live Underwriting and Pre Purchase Review TPQC (Third Party
Quality check).
Reviewing the Mortgage file from Origination to Closing, Funding and Third Party Quality Control.
Familiar with Fannie/Freddie underwriting guidelines for Conventional, FHA, VA and USDA loans.
Coordinates timelines for submission to processing, underwriting & closing i.e. end to end underwriting.
Strong analytical skills and understanding of complex tax returns and broad knowledge of
financial products and services.
Reviewing of financial statements, credit reports, applicable ratios (i.e. Debt ratios, loan-to-value) and other
supporting documentations.
Re-underwrite files if required by the Lender Client to identify variances in guidelines.
Working with Lender Clients to resolve inventory disputes, missing documentation, and client feedback.
Coordinating with Team Leaders, Managers and different departments to achieve Production and Quality up to
100% in a month.
Aug’2011 to Aug’12: Ocwen Financial Solutions PVT LTD.
Financial Underwriting Group, Mumbai Loan Underwriter & Processor USA HOME MORTGAGE LOANS
Backend Operations & MIS
Chief Responsibilities:
Since August’11
Loan Underwriter & Processor – Backend Operations & MIS
Giving HAMP Modification to the existing borrowers.
Responsible for Analyzing Loan applications and processing the same.
Responsible for Maintaining MIS for the work done.
Coordinating with Team Leaders, Managers and different departments to achieve Production and Quality up to
100% in a month.
Feb’11 to Aug’ 11: Executive- KOTAK MAHINDRA OLD MUTUAL LIFE INSURANCE - Mumbai
Chief Responsibilities:
Since Feb’11 Executive – Operations – Customer Care Department
Handling Customer Complaints on Emails & Telephone.
Following up with Different departments to resolve the same.
Preparing MIS & Reports on Daily Basis.
Improvement projects for achieving appreciable results.
Initiating continuous improvement process.
Oct’07 to Jun’10: HSBC Ltd., Mumbai
Operations Executive – Campaign Management – Operations and MIS.
4. Chief Responsibilities:
Handling Online Complaints related to Credit Cards.
Coordinating with various departments to provide the solution for the complaint.
Handling and Running SAS and SQL queries. (Hands on Experience)
Maintaining MIS & presenting the report for the same.
Support ad hoc projects and assignments.
Developing database through MARKET RESEARCH
Working with marketing manager to develop databases.
Developed cooperative and working relationship with others.
Processing of Personal Investment loan file. (PIL)
Scrutinizing the customer’s demographic details & capturing the same.
Initiating various reports such as MCNF & CIBIL check.
Finally, processing the file further to various departments for disbursal.
EDUCATION
2007 B.M.S. (Marketing Management) from MUMBAI UNIVERSITY, MUMBAI 70% marks
2004 HSC from Mumbai University, Mumbai with 63.33% marks
2002 SSC from Maharashtra Board, Mumbai, with 73.04% marks
ACADEMIC PROJECTS
Marketing Strategies of “DABUR”
Careers In marketing.
Queuing Study – Rural Marketing.
Group Dynamics
Total Quality Management.
Spiritual Quotient in management.
Performance Appraisal.
Theory in Statistics.
Mergers & Acquisitions
Field Study- Rural Marketing
PERSONAL DETAILS
Date of Birth : 30th
November 1986
Gender : Female
Nationality : Indian
Religion : Islam
Passport # : H7994954 Expiry September 2019
DECLARATION
I Miss Nazma Shaikh hereby declare that all the information provided & statements made are
True to the best of my knowledge.
Yours truly,
(Nazma Shaikh)
