1. Alejandra Franco Salinas
Mobile 04481 8309 2799
Email: franco.rexsoluciones@gmail.com
alefranco_mty@hotmail.com
Professional Objective
Learn, create and perform activities that develop my professional and personal abilities giving an added value to the
business for its success and growth.
Work Experience
08/09 – 09/15 Customer Service Manager / REX Soluciones SA de CV
Responsible of customer service levels and activities
Achievements:
- In store services @ Lowes (inventory management, material display, complain reports,
reports) for RESEL.
- Successfully awarded with Cerveceria Cuauthemoc Moctezuma image campaigns
- Created operational and management procedures for the company
- Development of key performance indicators and dashboard
09/08 – 08/09 Program Manager / Nokia
Responsible for Product launch activities
Achievements:
- Successfully coordinated and worked with Nokia San Diego for on time launch of 7
models for the Americas market
- Successfully coordinated and worked with Nokia Ulm for on time launch of 1 model for
the Americas and Europe market
- Key user for program management tool and metrics
- Established revised governance model
- Revised launch procedures to empower multi functional team to improve response time
and readiness
11/06 – 09/08 New Products Introduction (NPI) Manager / Nokia
Responsible of NPI line and NPI Execution Team performance and cooperation with Research and Development
(R&D) Centers during prototype builds before product launch at Reynosa, Mexico factory.
Achievements:
- Effectively equipped NPI line at Factory.
- Successfully run prototype builds in cooperation with Nokia San Diego, Copenhagen
(Denmark), Olu (Finland), Ulm (Germany) and Dongguan (China) R&D centers.
- Successfully run prototype builds for the following models:
1200B 1208 1680 2320C 2330 2630
2680S 3500 3555 3555B 3555C 3610
5130 5220 5310 5530 6300 6350
6555C 6650 6750 6790 7500 7510
E71X
- Successfully run production trials on several models (ECN`s, special production trails)
- Effectively cooperation with Productization, Production, Import-Export, Shipping
departments to run trials and ship parts on time for their evaluation at R&D centers,
customer labs and/or Marketing areas at Nokia.
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2. - PRECOM (Nokia builds follow up, storage and scheduling) database launch at Reynosa
factory (in cooperation with Salo, Finland Verification Services Site.
- Awarded Short Term International Transfer to Nokia Verification Services Site at Salo,
Finland. Focused on documenting best practices and processes to implement on Reynosa
site
- Successfully accomplished shipping time reduction from +2 weeks to 3 business days (on
Americas region) and 1 week (on Europe and Asia region) in cooperation with Import-
Export and Shipping departments
- Successfully accomplished a temporary transfer to Productization team as Program
Manager
02/05 – 03/06 Account Manager / GE Industrial, Plastics
Responsible for the sales growth, metrics performance and revenue analysis for México’s north region (Chihuahua
to Tamaulipas)
Achievements:
- Effectively managed the territory with QoQ margin growth.
- Executed and follow up on key activities with Nypro Monterrey and Foxconn Chihuahua
in order to successfully implement “Nokia Express Service”, reducing product lead times
from 6-8 weeks to 9 days from PO placement to material delivery
- Successfully implemented e-Commerce to 80% of the territory
- Successfully negotiated closure of new business with Alcom Electronics at Reynosa (Alps-
Alpine) to increase sales volume from 9 ton (79k USD) to 48 ton (313k USD) on 2005.
Negotiation and business capture represent an increase of 17 ton to 103 ton/year (433k
USD) to GE Plastics Mexico
- Effectively managed recapture of Partes de Plástico business (Piedras Negras, Coah).
Business represented 36 ton/year (168k USD)
- Effectively manage 3 New Customers introduction to territory, representing 20% of
customer base count
10/04 – 02/05 Customer Service Representative / Nypro
Responsible for the demand and distribution management by interacting with operations, logistics, quality and
program management for current production products and new products for customer Nokia using several system
tools such as Nokia Mobile Phones DVR (Demand Visibilty Review) and COPLA (Collaborative Planning)
Achievements:
- Successfully managed Nokia’s demand without shutting down production or shipments
to increase on time delivery from 95% to 100% in 60 days.
- Successfully managed finished good, in process and raw material inventory for EOL
programs, reducing Nypro’s liability from 750k USD to 25k USD
04/03 – 09/04 Program Manager / InteSys Technologies
Responsible for program launch/production process, customer service, mold sampling, nonrecurring Engineering
cost, EC’s, capacity planning, delivery commitments and customer communication.
Achievements:
- Effectively launched high precision and risk programs for automotive customers such as
Haldex for 2005 models.
- Effectively managed transfer/production process and PPAP approvals for Delphi, BEI
Duncan, Haldex molds and assembly lines from Gilbert, Arizona to InteSys, Monterrey.
- Effectively launched and follow up pre production, ramp up and full release production
processes for Nokia (plastic components and subassemblies for Hobbes, Stella Programs)
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3. 01/98 – 04/03 Program Manager / United Plastics Group
Responsible for launching process and production from inception through hand-off to Production
Achievements:
- Managed multi-task teams to successfully launch a diversity of products from design,
prototypes, approval, ramp up and release for consumer, electronics and automotive for
customers such as Panasonic, Siemens, Phillips-SCI, Black & Decker and Whirlpool
- Managed program launches at Guadalajara facility, interacting with a multi-task team
(Remote Program Management)
- Effectively transferred multiple products from Anaheim facility to Monterrey, which
included molding and semi-automated Mechanical assembly lines for Dell products.
- Managed a dedicated Dell team in Monterrey Plant to interact with the customer and
with the UPG Dell Global team (Manufacturing and Quality Engineer and Customer
Service Representative).
- Participating member of Lean Manufacturing implementation on Dell assembly lines.
Successfully reduced Dell cover Assembly lines from 13 to 6 operators maintaining same
production rate
- Established and supervised the metrics and performance of the program engineering
department Supervision on Monterrey’s Project Engineering Team
- Effectively launched and used the global quoting system for Mexico to process RFQ
process for quotes for Guadalajara and Monterrey.
- Established a schedule and logistics program to use on potential and current customer
visits to Guadalajara and Monterrey
Education
08/93 – 05/98 Mechanical and Administration Engineering at Instituto Tecnológico y de Estudios Superiores
de Monterrey
Courses
02/08 Program Management
09/07 NOCOP (Nokia Program Management Tool Box)
05/07 Nokia True Leader
11/06 Nokia Values
01/06 GE Plastics Commercial Meeting/Training, Orlando, Fl
10/05 Situational Sales Negotiation (Bay Group International), Mexico City
05/05 Green Belt Training for certification, Mexico City
02/05 GE Plastics Commercial Meeting/Training, Albany, NY
11/03 Nokia, Tx. CQP (Customer Quality Planning)
02/03 UPG, Monterrey, Mx. ISO TS 16949 training
10/02 UPG, Bensenville, Il. Program Management Symposium
10/02 UPG Leadership Symposium
Personal Data
Date of Birth: February 14th. 1975
Citizenship: Mexican
US Resident
Marital Status: Married
Languages: Fluent in English, Spanish (as native language)
Hobbies: Yoga, reading, cooking, movies
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