This document provides a summary of Wenceslao Lacaze's work experience as an SAP Solution Manager consultant. It outlines that he has over 15 years of experience implementing and supporting SAP Solution Manager for clients in various industries around the world. His experience includes implementing Solution Documentation, Change Request Management, Incident Management, and other key Solution Manager functionalities for clients in Argentina, Colombia, Chile, the United States, France, Mexico, and the Middle East.

1. 9/11/13
Wenceslao LACAZE SAP Solution Manager Consultant
Nationality:
Argentinian
Year
of
Birth:
1974
Languages:
Spanish,
English,
Italian
Contact
Information:
+1.(772)
226-­‐0288/
+56.9.5169.3334
wenceslao.lacaze@noviscorp.com
Summary
Wenceslao
is
a
Solution
Manager
Expert.
He
has
focused
his
career
in
the
Solution
Manager
and
Technical
Architect
areas
based
in
its
strong
knowledge
in
Netweaver
platform,
also
has
a
significant
experience
with
all
phases
of
a
project,
from
the
initial
Blue
Print
to
the
post
Go-­‐Live
support.
His
international
work
experience
has
enabled
him
to
develop
his
skills
on
communication
and
team
spirits,
having
participated
on
all
phases
of
implementation,
both
on
SAP
projects
from
scratch,
and
projects
where
functionality
is
added
to
an
operational
system.
Experience
05/2013
–
present
SAP
ALM
Consultant
in
Novis
Corp
(Technology)
Santiago,
Chile
-­‐Support
the
implementation
of
SM
7.1
for
all
the
Novis
Clients.
08/2012
–
05/2013
SAP
ALM
Consultant
in
GRUPO
CHAIDNEME
(Retail)
Bogota,
Colombia
-­‐Definition
and
support
the
implementation
Project
using
Global
Templates
for
the
Rollout
-­‐Training
about
Solution
Documentation
-­‐Roadmap
definition
and
Integration
between
ARIS
and
Sap
Solution
Manager
-­‐Issue
Management
and
Incident
Management
-­‐Test
Management
03/2012
–
05/2013
SAP
ALM
Consultant
at
TELEFONICA
(Communications),
BsAs,
Argentina
-­‐Define
and
Implement
IT
Management
over
SM
7.1
SP7,
using
Incident
Management
and
Change
Management.
-­‐POC:
Integration
with
SPP
(uPerform),
QC,
QTP
and
CBTA.
-­‐Implementation
of
Quality
Gate
Management
and
Documentation
Management
-­‐Definition
of
CCLM(CDMC)
08/2010
–
03/2012
SAP
ALM
Consultant
at
TECHNICOLOR
(Media)
California,
US
-­‐SAP
Solution
Manager
Upgrade
to
7.1
-­‐Definition
of
Solution
documentation
for
the
implementation
projects
on
going.
-­‐Implementation
of
Change
Request
Management
and
Quality
Gate
Management.
-­‐Implementation
of
Incident
Management
-­‐Implementation
of
Root
Cause
Analysis
for
Technical
Monitoring.
-­‐Roadmap
definition
and
Integration
between
ARIS
and
Sap
Solution
Manager.
-­‐Integration
between
uPerform
and
Sap
Solution
Manager.
-­‐Implementation
of
SSO
in
ERP/Portal
Environments
10/2009
-­‐
01/2010
Sap
ALM
Consultant
at
TELEFONICA
(Communications)
–
BsAs,
Argentina
-­‐Implementation
of
Solution
documentation.
-­‐Implementation
of
Change
Request
Management
(Full
customized
workflow,
(35
Status)
-­‐Implementation
of
Incident
Management
and
Knowledge
Transfer
to
the
local
consultant
-­‐Workshop
Job
Scheduler
(Redwood)
09/2009
-­‐
10/2009
Solution
Manager
Consultant
–
CAPGEMINI
(Technology)
–
Paris,
France
Clients:
Thomson
Media
-­‐Implementation
of
Solution
documentation.
-­‐Implementation
of
Change
Request
Management
and
Quality
Gates
-­‐Implementation
of
Incident
Management
-­‐Knowledge
Transfer
to
the
local
consultant
-­‐Workshop
Job
Scheduler
(Redwood)
04/2009
-­‐
09/2009
E2E
Consultant
–
ACCENTURE
(Technology)
-­‐
Argentina,
US
-­‐Implement
Change
Management
using
RUNSAP
Methodology:
-­‐Landscape
Strategy
to
implement
Sap
ChaRM
in
Complex
Landscape
(6
system
+1)
-­‐Knowledge
Transfer
to
the
local
consultant
-­‐Strategy
to
use
“Implementation
and
Documentation”
using
Solution
Manager
methodology
-­‐Implementation
of
Service
Connection
integrated
with
Service
Desk
for
handle
Sap
Support
Message
09/2008
-­‐
12/2008
ChaRM
Consultant
-­‐
SAP
AG
(Technology)
-­‐
Novi
Sad,
Serbia
Clients:
NIS
Petrol
Implement
Change
Request
Management
functionality
Implement
Solution
Documentation
Integration
with
Issue
Management
and
Incident
Management
04/2008
–
07/2008
Solution
Manager
Consultant
-­‐
IBM
Global
Delivery
Services(Technology)
–
Nice,
France
Clients:
Saint-­‐Gobain
/
FNAC
-­‐Implementation
of
Willy
Introscope
and
Solution
Manager
Diagnostics
-­‐Definition
of
Procedures
related
to
Solution
Manager
to
support
the
customers
-­‐Implementation
of
Issue
Management,
Service
Desk
and
Change
Request
Management
in
LAB
-­‐Workshops
and
Seminars’
about
how
to
use
and
implement
Solution
Manager

2. 9/11/13
08/2007
-­‐
01/2008
E2E
Consultant
-­‐
AOME
Atos
Origin
Middle
East
-­‐
Saudi
Arabia,
Bahrain,
Kuwait,
UA
Emirates
Clients:
KJO
(Aramco
&
Kuwait
Oil)
,
Saudi
Airlines,
Saudi
Electricity
Co.
-­‐Implementation
of
Issue
Management
and
Service
Desk
with
Solution
database
and
Service
Connection.
-­‐Implementation
of
Change
Request
Management
-­‐Implementation
of
Solution
Manager
Diagnostics
and
Introscope
-­‐Installation
of
SAP
LAB
(Portal
7,
SM
4.0,
ERP
IDES
2005)
-­‐Training
Curses
and
Material
preparation
for
workshops/Demo.
01/2007
-­‐
08/2007
Solution
Manager
Consultant
–
NEORIS
(Technology)
–
Monterrey,
Mexico
–
Client:
CEMEX
-­‐Definition
of
maintenance
Cycles
(Package
and
Delivery
concept)
and
implementation
projects
with
ChaRM
-­‐
(Including
retrofit
functionality
in
Ramp-­‐up)
-­‐Implementation
of
Global
Templates
-­‐Implementation
of
Solution
Manager
Diagnostics
and
Willy
Introscope
-­‐Training
to
all
the
teams
involved
-­‐PoC:
ACC
Project
(Aix/Linux),
TDMS
and
Job
Scheduler
(CPS)
10/2005
-­‐
12/2006
Technical
Consultant
–
Repsol-­‐YPF(IS-­‐Oil)
–
BsAs,
Argentina
-­‐Implementing
different
Sap
Solutions
and
functionalities:
-­‐Full
implementation
of
Sap
Solution
Manager
(4.0)
for
monitoring
the
company
landscape
-­‐SLA,
EWA,
Remote
Administration
and
CCMS
centralized
-­‐Willy
Introscope
and
Monitor’s
for
JAVA
Stack
and
CPH
for
historical
information
-­‐Developing
project
documents,
configuration
document,
training
manual
01/2001
-­‐
10/2005
SAP
Administrator
–
Univeg/Bocchi
Group(Consumer
goods)
–
Verona,
Italy
-­‐IT
Support
and
Installation
and
Configuration
of
SAP
Solution
Manager
3.1:
-­‐SAP
Support
for
the
foreign
Office
(FRANCE,
SPAIN,
GERMANY,
BELGIUM,
UK,
ARGENTINA)
-­‐Installation
and
support
for
R/3
and
SCM
4.0.
over
(RHEL
-­‐
AIX
5.2-­‐Oracle
9i/8i
–
W2000)
-­‐Users
and
Profiles
Management
and
Transports
administration
(QA)
-­‐Designed
and
specified
interfaces
between
SAP
FI/MM/SD
using
BAPIs,
LSMW
and
IDOCs
Workshops
&
Training
Experience
06/2013
Banco
de
La
Republica
–
Bogota,
Colombia
Implementation
Workshop:
ASAP/RUN
SAP
Methodology
and
ARIS-­‐
Solution
Manager
Integration
10/2012
SAP
Puerto
Rico
–
San
Juan,
Puerto
Rico
Client:
Triple
S
Training
SMI210
–
Sap
Solution
Manager
Implementation
Methodology
09/2011
SAP
Andina
-­‐
Port
of
Spain,
Trinidad
y
Tobago
Client:
Caribbean
Airlines
Training
SM100
-­‐
Sap
Solution
Manager
Operations
09/2011
SAP
Spain
-­‐
Madrid,
España
Client:
Mutua
Universal
Implementation
Workshop:
Incident
Management
08/2011
INFOCENTER
-­‐
Paraguay,
Brazil
Client:
ITAIPU
Binacional(Government)
Implementation
Workshop:
ASAP/RUN
SAP
Methodology
and
ARIS-­‐
Solution
Manager
Integration
07/2011
SAP
Andina
-­‐
Bridgetown,
Barbados
Client:
Government
Training
:
SM100
-­‐
Sap
Solution
Manager
Operations
SM200
-­‐
Change
Request
Management
SM300
-­‐
Business
Process
&
Interface
Monitoring
05/2011
SAP
Hungary
-­‐
Budapest,
Hungary
Client:
Generic
Training:
SM200
-­‐
Change
Request
Management
07/2010
SAP
South
Africa
–
South
Africa
Client:
Generic
Training:
SM150
-­‐
Process
and
Configuration
of
Service
Desk
06/2010
Bluefin
Solutions
-­‐
London,
UK
Client:
Pearson
Education
Implementation
Workshop:
Change
Request
Management
and
Sap
Quality
Gates
Management
05/
2010
SAP
Saudi
Arabia
-­‐
Jeddah,
Saudi
Arabia
Client:
ISDB
-­‐
Islamic
Dev.
Bank
Training:
SMO100
-­‐
Solution
Manager
Operations
SMI310
-­‐
Solution
Manager
Implementation
tools
in
Details
02/2008
SAP
Turkey
–
Istanbul,
Turkey
Client:
Military
(Government)
Training:
SMO100
-­‐
Solution
Manager
Operations
Education
Computers
Engineer
–Universidad
del
Salvador
(1996-­‐2001)
Solution
Manager
Portal
Basis
SMO100
-­‐
SM
Operations
SM300
-­‐
Business
Process
and
Interface
Monitoring
SMO150-­‐Process
and
Configuration
of
Service
Desk
SAPEP
-­‐
mySAP
Enterprise
Portal
Solution
Overview
EP100
-­‐
Managing
Enterprise
Portal
Content
EP200
-­‐
SAP
Portal
Sys.Admin
ADM100
-­‐
SAP
Web
AS
Admin.
I
ADM102
-­‐
SAP
Web
AS
Admin
II
ADM505
-­‐
Oracle
Database
Admin
I
BC420
-­‐
Data
Transfer