1. ECQA Certified Business Process Manager
Innovative processes in organizations
dr. Tomislav Rozman
ECQA Days 2012, Session 3A: Business Process Management
11. – 12. 10. 2012
Krems - Austria

2. Agenda
• Motivation for BPM
• Innovative processes – ECQA processes case
study
• CertiBPM course content presention
• CertiBPM project, info

3. Topic: Introduction
BUSINESS PROCESS MANAGEMENT
(BPM) – WHY ?

4. Let us build common terminology
• BPM is the discipline, which covers:
– identification,
– modeling,
– analysis,
– documentation,
– automatization,
– maintenance and
– optimization of
business processes

5. Why should we care about BPM?
• major drivers of introducing BPM to a company*:
– need to save money
– reduce cost
– improve productivity
– improve management coordination
– improve organizational responsiveness
– improve customer satisfaction
– improve products
*according to research -P. Harmon & C. Smith, 2010

6. What is a business process?
It„s an abstract term – hollow nothing
Better: Business Process Model (or, visualization)
Better: Business Process Description
Even Better: Set of human/machine actions that produce something
(product / service)

7. What is an innovative business
process?
Innovative Business Process ?
• Overused term
• Industry: to survive, innovative BPs are the only option
Innovation as a Business Process ?

8. How to design innovative business
processes?
Customer
complaints, l
ow sales,...
It must hurt
Visualize
TO-BE
processes. Visualize
Implement. AS-IS
Improve, innovate, implement
It must be clear what we want to
improve processes
About external
processes (Well,
About internal you‘re selling
processes something to them..)
(do not let only Ask the employees Ask the customers
QM to do it)

9. Innovating ECQA processes – case
study
Current situation: Well established association in
all EU countries, almost 10000 certificates
issued...
It must
hurt
But:
- some processes and rules could be clearer ...
- we want ISO9001 / 17024 certificate
- we want to grow

10. It must be clear what we want to
It must be
improve
clear what
we want to
improve
External and internal processes
Key process area
Process group:
trainee certification

11. Case study: Clarification of one KPA: Trainee
certification

12. Case study: Clarification of one KPA: Trainee
certification

13. Case study: Clarification of one KPA: Trainee
certification

14. Case study: Clarification of one KPA: Trainee
certification

15. Example of TO-BE process
(TRAINEE PERSPECTIVE)
• 3rd level: process details (+ roles + message flows)

16. DO YOU WANT TO ACQUIRE BPM
COMPETENCES ?
Topic: ECQA Certified Process Manager
BPM COURSE CONTENT

17. Brief Description of the CertiBPM Training Program Content
U0; U1.E1 – E5
BPM.U0.E0 – Introduction
U2.E1 – E3 BPM.U0.E1 - ECQA and Certification Info
BPM.U2.E1 - Choosing Management BPM.U0.E2 - Conclusions and References
your BPM tool/platform BPM.U1.E1 - Process oriented
BPM.U2.E2 - BPM management
tools/platform BPM.U1.E2 - Managing BPM projects
BPM.U2.E3 - BPM and BPM.U1.E3 - BPM and Modeling
Enterprise architecture BPM.U1.E4 - Documenting Business
CertiBPM Processes
training
program BPM.U1.E5 - Process Simulation &
Analysis basics, tools and techniques
Psychology
Technical (IT)
Frameworks
U3.E1 – E3
BPM.U3.E1 - Human factors in
BPM
BPM.U3.E2 - Motivating people
for process change
BPM.U3.E3 - BPM
models, frameworks and
standards

18. Structure of the CertiBPM Qualification and Certification Program:
Learning Units and Elements
Learning Units and Elements Title
Code
BPM.U0 Informative package
BPM.U0.E0 Introduction
ECQA and certification information (demonstration on www.ecqa.org
BPM.U0.E1
and the Learning Portal)
BPM.U0.E2 Conclusions and References data base
BPM.U1 Process Oriented Management
BPM.U1.E1 Management System (ISO 9001:2008)
BPM.U1.E2 Managing BPM projects
BPM.U1.E3 BPM and Modeling
BPM.U1.E4 Documenting Business Process
BPM.U1.E5 Process Simulation & Analysis basics, tools and techniques
BPM.U2 BPM and Information Technologies (IT)
BPM.U2.E1 Choosing your BPM tool/platform
BPM.U2.E2 BPM tools/platform
BPM.U2.E3 BPM and architecture
BPM.U2.E4 BPM systems and IT integration
BPM.U3 BPM human aspects. Frameworks and Standards
BPM.U3.E1 Human factors in BPM
BPM.U3.E2 Motivating people for process change
BPM.U3.E3 BPM models, frameworks and standards
BPM.U4 BPM Specializations

19. The reality
• The course was gradually developed (based on
customer feedbacks and examples) and then
joined ECQA
• Customers (target groups)
– in Slovenia, from 2006-)
• IT & development companies (depts.)
• Telco & Energy sector (main distributors)
• Service
• Production
– In Romania (from 2011)
• Automotive (Continental)
• Retailers, distributors,

20. What makes it attractive?
• An introductinary certificate and advanced
certificate
• Also prepration for OMG OCEB
• BPMN (modeling technique) is de-facto
standard
• Technical+managerial+soft skills

21. Thank you for your patience!
Please register for a free on-line BPM training!

22. More Info about CertiBPM:
www.certibpm.inf
o
• We are social: http://www.linkedin.com/groups search
for CertiBPM group and join, to get latest updates!

23. Topic: CertiBPM project
CERTIFIED BUSINESS PROCESS
MANAGER – PROJECT INFO

24. Project objectives
• OBJECTIVE 1: to adapt existing Business
Process Management course to ECQA
(European Certification and Qualification
Association) certification scheme and establish
job role, which is valid across the Europe,
translate it to Romanian and English language
• OBJECTIVE 2: to adapt the course to the
University - Bologna Masters level for
Romanian Universities

25. Project objectives
• OBJECTIVE 3: to transfer the knowledge (CertiBPM
project) to the Romanian market (to students from
the Universities, industry representatives)
• OBJECTIVE 4: to educate 110 trainees and 14
trainers (regardless of the age, sex, nationality,
religion)
• OBJECTIVE 5: to create distant learning course,
that will allow training people from different
locations

26. Partners
• Applicant organisation: Universitatea Politehnica din
Timisoara (RO)
– Contact: prof. dr. Anca Draghici
• Management co-ordinator & idea: BICERO Business
Informatics Center Rozman Ltd.
– Contact: asst. prof. dr. Tomislav Rozman
• Core partner: proHUMAN Cooperation and Business
Management
– Contact: asst. prof. dr. Romana Vajde Horvat
• Core partner: I.S.C.N. GesmbH
– Contact: dr. Richard Messnarz, Damjan Ekert
• Core partner: DENKSTATT Romania SRL
– Contact: Gabriela Fistis

27. Conclusions
• The BPM community at large is currently fragmented
but this is a natural situation that precedes a more
cohesive BPM community that will soon emerge (BPM
council, 2010).
• The main result of the BPM certification providers‟
analysis:
– there is no entry-level certification on the
market;
• therefore our effort will be targeted towards
creating one (according to ECQA requirements)

28. Again, thank you for your patience!

29. Reference to Authors and Project
Training Materials/Dissemination materials were developed within international consortium “Certified
Business Process Manager Committee (CertiBPM-TMC)”:
• BICERO, Business Informatics Center Rozman Ltd, Slovenia, www.bicero.com (Manager of CertiBPM-
TMC, initial author of the course)
• proHUMAN, Cooperation and Business Management Ltd., Slovenia, www.prohuman.si
• I.S.C.N., International Software Consulting Network, Ireland, www.iscn.com
• UPT, Politehnica University of Timisoara, Romannia, www.upt.ro/
• DENKSTAT, Sustainable thinking, Romania, www.denkstatt.ro
Development of Training Material was funded with support of European Commission under:
• Leonardo da Vinci programme, Transfer of Innovation, Project no. 2010-1-RO1-LEO05-07445
This publication reflects the views only of the authors, and
the Commission cannot be held responsible for any use
which may be made of the information contained therein.